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Article
Publication date: 1 July 2004

Delphine Dion

To provide high quality services under conditions of crowding, it is important to understand the relationships between crowding and personal control. Indeed, in recent years…

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Abstract

To provide high quality services under conditions of crowding, it is important to understand the relationships between crowding and personal control. Indeed, in recent years, there has been growing belief that personal control is significant in coping with crowding. However, most studies have been of limited theoretical and practical value because they did not provide an integrated conceptualization of crowding. The results of a field study demonstrate that the personal control‐crowding relationships depend on the individual's crowding experience and the nature of personal control.

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International Journal of Service Industry Management, vol. 15 no. 3
Type: Research Article
ISSN: 0956-4233

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Article
Publication date: 27 May 2021

Patrice Dutil and Andrea Riccardo Migone

The authors examine the time allocation and management of deputy ministers (DMs) in Canada.

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Abstract

Purpose

The authors examine the time allocation and management of deputy ministers (DMs) in Canada.

Design/methodology/approach

The authors analyze the results from a 2020 survey of DMs.

Findings

The authors observe that, like private sector leaders, DMs work very long hours and tend to allocate their time fairly consistently across functions. Nevertheless, important differences exist particularly depending on the size of their department.

Research limitations/implications

While a substantial percentage of answers were returned, these skew toward provincial rather than federal public servants and not all jurisdictions are equally represented.

Practical implications

The distribution of areas of focus for DMs and their time allocation differences speak to potentially important discussions to be had in time management practice.

Originality/value

This is the first and only analysis of time management for senior public service executives based on a survey instrument.

Details

International Journal of Public Leadership, vol. 18 no. 1
Type: Research Article
ISSN: 2056-4929

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Article
Publication date: 14 November 2016

Virginie Silhouette-Dercourt and Christel de Lassus

The purpose of this paper is to focus on mothers as key influencers in luxury retailing contexts.

1834

Abstract

Purpose

The purpose of this paper is to focus on mothers as key influencers in luxury retailing contexts.

Design/methodology/approach

Using a semiotic interpretation of mothers’ discourses, the authors underline the identity motivations for purchasing luxury apparel for their pre-adolescent children.

Findings

The paper shows that when shopping for luxury brands for their pre-adolescent children, mothers manage discrepancies between their “real” and “idealised” selves as well as the pushes and pulls of being a mother and a woman.

Research limitations/implications

The findings point to possible future research on this topic, particularly with regard to investigating how luxury stores and retailers can adapt so as to satisfy mothers’ identity quest.

Practical implications

Managers of luxury brand retail spaces looking at the future of retailing could analyse their store environment in the light of these mothers’ identity-related motivations. As well as focussing on how children look, store layout and merchandising should provide different spaces for mothers’ identity expression, using new in-store digital technologies.

Originality/value

This study is one of the first to analyse luxury shopping for children taking the point of view of mothers. The paper underlines how young mothers build their new maternal identity and their projected relationship with their child through purchases of children’s luxury goods in specific retail environments.

Details

International Journal of Retail & Distribution Management, vol. 44 no. 11
Type: Research Article
ISSN: 0959-0552

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