To provide high quality services under conditions of crowding, it is important to understand the relationships between crowding and personal control. Indeed, in recent years…
Abstract
To provide high quality services under conditions of crowding, it is important to understand the relationships between crowding and personal control. Indeed, in recent years, there has been growing belief that personal control is significant in coping with crowding. However, most studies have been of limited theoretical and practical value because they did not provide an integrated conceptualization of crowding. The results of a field study demonstrate that the personal control‐crowding relationships depend on the individual's crowding experience and the nature of personal control.
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Patrice Dutil and Andrea Riccardo Migone
The authors examine the time allocation and management of deputy ministers (DMs) in Canada.
Abstract
Purpose
The authors examine the time allocation and management of deputy ministers (DMs) in Canada.
Design/methodology/approach
The authors analyze the results from a 2020 survey of DMs.
Findings
The authors observe that, like private sector leaders, DMs work very long hours and tend to allocate their time fairly consistently across functions. Nevertheless, important differences exist particularly depending on the size of their department.
Research limitations/implications
While a substantial percentage of answers were returned, these skew toward provincial rather than federal public servants and not all jurisdictions are equally represented.
Practical implications
The distribution of areas of focus for DMs and their time allocation differences speak to potentially important discussions to be had in time management practice.
Originality/value
This is the first and only analysis of time management for senior public service executives based on a survey instrument.
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Virginie Silhouette-Dercourt and Christel de Lassus
The purpose of this paper is to focus on mothers as key influencers in luxury retailing contexts.
Abstract
Purpose
The purpose of this paper is to focus on mothers as key influencers in luxury retailing contexts.
Design/methodology/approach
Using a semiotic interpretation of mothers’ discourses, the authors underline the identity motivations for purchasing luxury apparel for their pre-adolescent children.
Findings
The paper shows that when shopping for luxury brands for their pre-adolescent children, mothers manage discrepancies between their “real” and “idealised” selves as well as the pushes and pulls of being a mother and a woman.
Research limitations/implications
The findings point to possible future research on this topic, particularly with regard to investigating how luxury stores and retailers can adapt so as to satisfy mothers’ identity quest.
Practical implications
Managers of luxury brand retail spaces looking at the future of retailing could analyse their store environment in the light of these mothers’ identity-related motivations. As well as focussing on how children look, store layout and merchandising should provide different spaces for mothers’ identity expression, using new in-store digital technologies.
Originality/value
This study is one of the first to analyse luxury shopping for children taking the point of view of mothers. The paper underlines how young mothers build their new maternal identity and their projected relationship with their child through purchases of children’s luxury goods in specific retail environments.