Search results

1 – 10 of 10
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 1 April 2002

Debra F. Cannon

Continual quality improvement is crucial to competitive success. A systems approach is vital in encompassing every segment of the hospitality organization in striving for service…

4251

Abstract

Continual quality improvement is crucial to competitive success. A systems approach is vital in encompassing every segment of the hospitality organization in striving for service quality. The focus of this article is on employees as internal customers and the critical role this group plays in the delivery of quality results. The article will discuss the theoretical foundations for the concept of “internal customers.” Research will be reviewed that has linked service quality between internal and external customers. The necessity of integrating service to “internal customers” into an organization’s culture is also explained. Examples from leading hospitality companies are presented that reinforce the concept of “internal customer” from the pre‐hire stage to other career stages.

Details

Managing Service Quality: An International Journal, vol. 12 no. 2
Type: Research Article
ISSN: 0960-4529

Keywords

Access Restricted. View access options
Book part
Publication date: 27 June 2015

Allan H. Church, Christopher T. Rotolo, Alyson Margulies, Matthew J. Del Giudice, Nicole M. Ginther, Rebecca Levine, Jennifer Novakoske and Michael D. Tuller

Organization development is focused on implementing a planned process of positive humanistic change in organizations through the use of social science theory, action research, and…

Abstract

Organization development is focused on implementing a planned process of positive humanistic change in organizations through the use of social science theory, action research, and data-based feedback methods. The role of personality in that change process, however, has historically been ignored or relegated to a limited set of interventions. The purpose of this chapter is to provide a conceptual overview of the linkages between personality and OD, discuss the current state of personality in the field including key trends in talent management, and offer a new multi-level framework for conceptualizing applications of personality for different types of OD efforts. The chapter concludes with implications for research and practice.

Access Restricted. View access options
Book part
Publication date: 16 January 2023

Michael Beer

This chapter presents a theory for developing an adaptive high commitment, high performance system of organizing, managing, and leading. It is a synthesis of my 50 years of action…

Abstract

This chapter presents a theory for developing an adaptive high commitment, high performance system of organizing, managing, and leading. It is a synthesis of my 50 years of action and field research presented in my books and articles. It operationalized and makes actionable the ideas of Lewin and systems theorists. Its features are three organizational outcomes that must be achieved simultaneously, features of the system that must be targeted for change, six silent barriers to change, a governance system for continuous learning, change in large complex systems, and elements of a system that needed to immunize it against ultimate destruction.

Details

Research in Organizational Change and Development
Type: Book
ISBN: 978-1-80455-094-6

Keywords

Access Restricted. View access options
Book part
Publication date: 17 December 2003

Debra L Nelson and Bret L Simmons

This chapter proposes a more holistic approach to understanding work stress by incorporating eustress, the positive response to stressors. We begin by casting the study of…

Abstract

This chapter proposes a more holistic approach to understanding work stress by incorporating eustress, the positive response to stressors. We begin by casting the study of eustress as part of a contemporary movement in both psychology and organizational behavior that accentuates the positive aspects of human adaptation and functioning. We discuss the development of the concept of eustress, and provide extensive evidence, both psychological and physiological, for the purpose of developing an explicit construct definition. An exploratory study of hospital nurses is presented as an initial test of our holistic model of stress. We conclude by asserting that there must exist a complement to coping with distress such that rather than preventing or resolving the negative side of stress, individuals savor the positive side of stress.

Details

Emotional and Physiological Processes and Positive Intervention Strategies
Type: Book
ISBN: 978-1-84950-238-2

Access Restricted. View access options
Article
Publication date: 28 August 2007

Charlene K. Stokes, Debra Steele‐Johnson and Anupama Narayan

The purpose of this article is to address and gain a more complete understanding of the effects on performance attributable to the gender composition of teams.

2258

Abstract

Purpose

The purpose of this article is to address and gain a more complete understanding of the effects on performance attributable to the gender composition of teams.

Design/methodology/approach

The authors examined gender as a team composition variable that influences performance on a computer‐based task, and we investigated task framing (masculine/feminine) and competition (isolated/dyad) as explanatory factors in the gender composition‐performance relationship. Whereas previous research combines matched gender dyads in analyses, we distinguished male/male from female/female dyads to isolate the effects on performance and examine competition effects.

Findings

Distinguishing between male/male and female/female dyads revealed only male/male dyads had superior performance. Task framing was not supported as an explanation for the observed performance differences, but competition was. Contrasting the gender effect in competitive conditions relative to isolated conditions revealed a gender difference in performance between competitive conditions only.

Research limitations/implications

Given competition's clear role in the gender composition‐performance relationship, a more rigorous examination and manipulation of competition is needed beyond the comparison of isolated and dyadic conditions.

Practical implications

Previous research suggests to organizations/practitioners that matching teams by gender will result in optimal performance. Based on our findings, such an implementation would be to the detriment of female teams in the organization, and associated legal issues could arise.

Originality/value

The authors found the superior performance of matched teams to be attributable to the matching of male/male teams and the associated competitive context, and not attributable to matched teams in general. The results should be considered as a caution for both the academic and applied domain alike.

Details

Team Performance Management: An International Journal, vol. 13 no. 5/6
Type: Research Article
ISSN: 1352-7592

Keywords

Access Restricted. View access options
Book part
Publication date: 6 December 2018

Charles I. Guarria

Abstract

Details

Proposition 13 – America’s Second Great Tax Revolt: A Forty Year Struggle for Library Survival
Type: Book
ISBN: 978-1-78769-018-9

Access Restricted. View access options
Article
Publication date: 1 April 1994

Hannelore B. Rader

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related…

78

Abstract

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the twentieth to be published in Reference Services Review, includes items in English published in 1993. A few are not annotated because the compiler could not obtain copies of them for this review.

Details

Reference Services Review, vol. 22 no. 4
Type: Research Article
ISSN: 0090-7324

Access Restricted. View access options
Article
Publication date: 17 August 2012

Anupama Narayan and Debra Steele‐Johnson

The purpose of this article is to understand the role of individual and relational self‐concepts on various team processes and outcomes in a team context.

2325

Abstract

Purpose

The purpose of this article is to understand the role of individual and relational self‐concepts on various team processes and outcomes in a team context.

Design/methodology/approach

Participants (n=470) worked in dyads on a computer‐based truck dispatching task, deciding as a team which task activities to perform and in what order. The authors assessed differential relationships between individual and relational self‐concepts and various team processes (e.g. trust) and outcomes (satisfaction).

Findings

Subjective task complexity was influenced primarily by individual self‐concept, specifically their core self‐evaluations. Trust in others was influenced primarily by individuals' relational self‐concepts, specifically their teamwork predisposition. Intrinsic motivation and satisfaction were influenced by both individual and relational self‐concepts.

Research limitations/implications

Future research should examine these effects in teams larger than dyads, with other types of tasks, over longer time periods, and with non‐college student samples.

Practical implications

Depending on the task type, a practitioner might cue different self‐concepts to increase individuals' focus on team performance, individual performance, or both. For example, if the team task is highly interdependent and reciprocal in nature, then the team can be trained together or provided information to cue relational self‐concept.

Originality/value

This paper focuses on the construct of individual and relational self‐concepts and their effects on individual functioning in a team context. The results support and extend prior research by demonstrating that outcomes in a team context can be identified and examined in relation to individual conceptions of the self, relational conceptions of the self, or by both.

Details

Team Performance Management: An International Journal, vol. 18 no. 5/6
Type: Research Article
ISSN: 1352-7592

Keywords

Access Restricted. View access options
Article
Publication date: 1 February 1984

Please note that the Software Program entitled ‘MicroDisclosure’ mentioned in the ‘Microcomputer Software for Libraries: A Survey’ (Vol. 1, No. 4, October 1983, p. 277) by Dr…

18

Abstract

Please note that the Software Program entitled ‘MicroDisclosure’ mentioned in the ‘Microcomputer Software for Libraries: A Survey’ (Vol. 1, No. 4, October 1983, p. 277) by Dr. Jeanne M. Nolan was mistakenly attributed to Information Access. MicroDisclosure™ is actually produced by Disclosure Partners, 5161 River Road, Bethesda, Maryland 20816. Telephone: (301) 951–1300 for more information.

Details

The Electronic Library, vol. 2 no. 2
Type: Research Article
ISSN: 0264-0473

Access Restricted. View access options
Article
Publication date: 15 October 2020

Keren Dali, Clarissa Vannier and Lindsay Douglass

Addressed to the audience of LIS educators at all levels, from full-time and adjunct faculty teaching in LIS programs, to librarians and library consultants delivering…

1416

Abstract

Purpose

Addressed to the audience of LIS educators at all levels, from full-time and adjunct faculty teaching in LIS programs, to librarians and library consultants delivering professional development training, to practitioners who work with readers in all types of libraries, this article makes a case for replacing the term “readers' advisory” with the term “Reading Experience (RE) librarianship” as a designator of the current professional practice.

Design/methodology/approach

Using historical and discursive analysis based on the extensive literature review, this article argues that a number of factors call for the change in terminology: changes in the human factor (i.e., changes in readers and reading behavior; and changes in relationships between readers and librarians) and changes in the library environment (the rise of “experience” in libraries; a greater commitment to outreach and community engagement; and the fact that librarians are already practicing RE librarianship without recognizing it as such). It also examines the role of LIS educators in fostering and supporting RE librarianship.

Findings

On the one hand, the new terminology will be more reflective of the work that reader service librarians currently do, thus doing justice to a wide range of activities and expanded roles of librarians; on the other hand, it will serve as an imperative and a motivator to further transform reader services from in-house interactions with and programs for avid readers into a true community engagement, with much broader goals, scope and reach.

Originality/value

The article stands to coin a new professional term for the transformed library practice, thus recording a radical change in longstanding professional activities and encouraging new community-oriented thinking about the expanded role of librarians in promoting reading in diverse social environments.

Details

Journal of Documentation, vol. 77 no. 1
Type: Research Article
ISSN: 0022-0418

Keywords

1 – 10 of 10
Per page
102050