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The University of Oklahoma Libraries (UL) has created content management tools located on the staff intranet. These tools allow library personnel to control the content on the web site while the library systems office maintains site navigation and consistent site design. These tools have been in place for approximately three years, but this study is the first formal evaluation of these systems.

To evaluate usage of the content management tools in place at UL, the authors surveyed all levels of library personnel to see how they utilize the library intranet to manage web site content. The authors examined both self‐reported usage of the staff intranet and data collected from the systems office about actual usage.

This study provides insight on the intended use of content management systems versus the actual usage of these systems.

Future research should focus on how CMS is being used by regular users of the systems rather than usage of the system as a whole. Survey results were skewed by including student workers who seldom have reason to use the intranet or CMS tools within the scope of their positions.

Explores the issues surrounding the use of the intranet as a tool for communication and managing content on a public web site. Tools must be properly marketed if they are to be fully utilized.

This paper will benefit those in organizations that are considering locally developing content management tools or that are beginning to evaluate usage of their staff intranet.

The University of Oklahoma Libraries (Norman, Oklahoma, USA) recently launched a staff development strategy to recruit new librarians by promoting staff currently enrolled in a graduate library science program. Paid at a rate higher than paraprofessionals, but lower than traditional faculty, these employees are given professional duties for no more than two years. Appointees are expected to continue steady progress toward completion of a Master of Library and Information Studies (MLIS) degree. This strategy targets the “best and brightest” students for recruitment into permanent positions after their graduation and encourages paraprofessionals to enter the profession. It also identifies one potential solution to recruitment problems in all types of libraries in the USA as the profession confronts serious shortages in trained librarians.

To introduce the special theme issue on “Content management systems”.

Each of the articles in the theme are described in brief.

The articles cover a range of topics from implementation to interoperability, object‐oriented database management systems, and research about meeting user needs.

Libraries have only just begun to realize that their web presence is potentially as rich and complex as their online catalogs, and that it needs an equal amount of management to keep it under control.

This chapter uncovers the destabilizing and transformative dimensions of a legal process commonly described as assimilation. Lawyers working on behalf of a marginalized group often argue that the group merits inclusion in dominant institutions, and they do so by casting the group as like the majority. Scholars have criticized claims of this kind for affirming the status quo and muting significant differences of the excluded group. Yet, this chapter shows how these claims may also disrupt the status quo, transform dominant institutions, and convert distinctive features of the excluded group into more widely shared legal norms. This dynamic is observed in the context of lesbian, gay, bisexual, and transgender (LGBT) rights, and specifically through attention to three phases of LGBT advocacy: (1) claims to parental recognition of unmarried same-sex parents, (2) claims to marriage, and (3) claims regarding the consequences of marriage for same-sex parents. The analysis shows how claims that appeared assimilationist – demanding inclusion in marriage and parenthood by arguing that same-sex couples are similarly situated to their different-sex counterparts – subtly challenged and reshaped legal norms governing parenthood, including marital parenthood. While this chapter focuses on LGBT claims, it uncovers a dynamic that may exist in other settings.

Timely access to effective treatment is a primary goal for mental health services; however, when demand exceeds available resources, services may place clients on a waitlist or restrict services. This paper aims to identify approaches used by mental health services to manage service demand and waitlists.

A review of research literature between 2009 and 2019 was conducted using the Medline, PsycINFO, CINAHL, Embase and Cochrane databases. Articles were screened and assessed against inclusion criteria and the methodological quality of included studies was assessed using the Mixed Methods Appraisal Tool.

In total, 20 articles were located that met the inclusion criteria. Five demand management approaches were identified, namely, walk-in models, triage processes, multi-disciplinary care, patient-led approaches and service delivery changes.

This review identifies effective approaches that services can consider adapting to their local setting; however, further research is needed to demonstrate the clinical effectiveness of services provided under these models.

This review makes a valuable contribution to mental health care service delivery by detailing the strategies that services have adopted to manage demand and, where available, comparative outcomes with traditional service delivery models.

The purpose of this exploratory research was to investigate whether: entrepreneurship in the higher education context can be distinguished by disciplined‐based needs; and curricula can be developed around these needs.

The authors reviewed the literature related to the development of professions in order to establish a sound theoretical base to distinguish disciplines that require stringent criteria, and which potentially would challenge the introduction of a more flexible curriculum that includes contemporary concepts such as entrepreneurship. The research then focused on two other groups of disciplines which lead to entrepreneurial opportunities with distinct needs in (principally) people management and intellectual property law. This discussion was couched in the occupational motivation literature. Semi‐structured interviews (n=31) were conducted with individuals randomly selected from three groups associated with an American Land Grant Research University. Additional survey data were collected from 58 respondents.

The research found support for the categorization of disciplines into the framework of profession‐, industry‐, or invention‐based entrepreneurial ventures.

Although this is an exploratory investigation, the framework sets out clear pathways through the entrepreneurial processes and has crucial implications for a variety of stakeholders. For example: curriculum designers will be better able to understand and address the demands and vagaries of multiple disciplines; critical assumptions (that often plague those involved with technology transfer) will be able to be addressed prior to or in the early stage of the commercialization process because inventors will be better informed and prepared; equity stakeholder negotiations (particularly those that involve government‐operated institutions) will be more realistic as both parties, over time, become increasingly “market‐savvy”; and students (tomorrow's entrepreneurs) will be better able to plan for an entrepreneurially‐focused career.

This study aims to explore surprising gifts received and given by close relations to identify the variables involved in creating surprising gifts. The analysis of the viewpoints of the giver and the recipient, reflecting their profiles, leads to recommendations for retailers.

An exploratory, small-scale, open-ended questionnaire (48 respondents) produces 43 (38) accounts of surprising gifts given (received), informed further by in-depth interviews (eight informants, both givers and recipients of surprising gifts).

This study identifies and elaborates on the variables (why, when, what, where, who and how, and their combinations) that define surprising gift giving, from both giver and recipient perspectives. The findings indicate a paradox: even if givers or recipients prefer a surprising gift, they might give or wish for an unsurprising gift to avoid disappointment.

Further research should confirm the findings using representative samples. Moreover, gender differences in surprising gift giving should be investigated further. Finally, the exact characteristics and properties that make common objects potential candidates for successful surprising gifts should be studied further.

The discussion has relevant implications for manufacturers and retailers. For example, if recipients are surprised, happy and satisfied, they likely exhibit higher brand recall. The recipient’s (happy versus not happy) emotions also have spillover effects on the giver’s. Thus, retailers should provide assistance in the store and advertise their salespeople as experts who can offer advice about selecting appropriate gifts. The exact characteristics and properties that make common objects potential candidates for successful surprising gifts should be studied further.

The systematic account of all six variables, not previously analyzed in the literature, provides rich insights into surprising gift giving. The discussion of the study of givers and recipients supplements these insights.