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This case study provides an example of a local community development partnership between a housing association and a Chinese community association, involving housing for older people, a community centre and retail/business space.

The competence of academic librarians promises to be a foremost issue for academic librarianship in the twenty‐first century. New subject specialties, unprecedented information technologies, and increasingly interdisciplinary university curricula and research mean ever‐faster outdating of the library science degree. Currently, within ten to 12 years of receiving their diplomas, academic librarians are estimated to be half as competent to meet professional demands as they were at graduation. Continuing education is, therefore, ever more vital in maintaining a staff of library professionals who are capable of providing continually relevant service to library users.

Many academic libraries have staffing arrangements where library employees work in more than one library branch or unit. These can be dual assignments or less formal agreements in which employees spend several hours per week away from their home departments. Zimmerman Library reference department, the social sciences, humanities, and education reference unit of the University of New Mexico (UNM) General Library (an ARL library serving over 25,000 students), uses “volunteer” staff from other library departments to help provide reference services as part of a library‐wide cross training program. According to library policy, “Cross training is an arrangement whereby a library employee from one department spends time training and working in another department. Cross training is that time an employee spends in another department or unit of the library learning to perform a task or a group of tasks and includes the time spent performing those tasks after training.” This article discusses a staff‐initiated and committee‐coordinated in‐service training program designed for these reference desk workers. This method is innovative, as library training, as evidenced by the literature, is typically viewed as the responsibility of the supervisor or manager. This training approach may serve as a model for other academic library reference departments requiring in‐house training for similar needs.

Purpose: Miscarriage is commonly understood as an involuntary, grieve-able pregnancy outcome. Abortion is commonly understood as a voluntary, if stigmatized, pregnancy outcome that people do not typically grieve. This chapter examines a nexus of the involuntary and voluntary: how people who chose abortion following observation of a serious fetal health issue make sense of their experience and process associated emotions.

Design: The author draws on semi-structured interviews with cisgender women who had an observed serious fetal health issue and chose to terminate their pregnancy.

Findings: Findings highlight an initial prioritization of medical knowledge in pregnancy decision-making giving way, in the face of the inherent limits of medical knowability, to a focus on personal and familial values. Abortion represented a way to lessen the prospective suffering of their fetus, for many, and felt like an explicitly moral decision. Respondents felt relief after the abortion as well as a sense of loss. They processed their post-abortion emotions, including grief, in multiple ways, including through viewing – or intentionally not viewing – the remains, community rituals, private actions, and no formalized activity. Throughout respondents’ experiences, the stigmatization of abortion negatively affected their ability to obtain the care they desired and, for some, to emotionally process the overall experience.

Originality/Value: This chapter offers insight into the understudied experience of how people make sense of a serious fetal health issue and illustrates an additional facet of the stigmatization of abortion, namely how stigmatization may complicate people’s pregnancy decision-making process and their post-abortion processing.

Samirah Al-Saleh <sameeraalsaleh@hotmail.com> is a lecturer in geography and tourism at King Abdul Aziz University, Jeddah, Saudi Arabia. She is also a doctoral candidate in the Faculty of Business and Law at the University of Sunderland, United Kingdom. She has participated in numerous tourism conferences in Saudi Arabia and abroad. She has contributed to the journal, Al Aqiq, in a recent special edition on the topic of domestic tourism in Saudi Arabia.

The purpose of this chapter is to highlight some of the critical multiteam system (MTS) issues that are faced in healthcare by utilizing case studies that illustrate the transition of a patient through the healthcare system and suggest a possible approach to studying these issues.

The approach taken by the authors is a case study approach, which is used to illustrate the transition of a patient through several venues in a healthcare system. This approach elucidates the MTS nature of healthcare. Moreover, a methodological explanation, social network analysis (SNA), for exploring the description and analysis of MTSs in healthcare is provided.

The case study approach provides concrete examples of the complex relationship between providers caring for a single patient. The case study describes the range of shared practice in healthcare, from collaborative care within each setting to the less obvious interdependence between teams across settings. This interdependence is necessary to deliver complex care but is also a source of potential errors during care. SNA is one tool to quantify these relationships, link them to outcomes, and establish areas for future research and quality improvement efforts.

This chapter offers a unique holistic view of the transition of a patient through a healthcare system and the interdependency of care necessary to deliver care. The authors show a methodology for assessing MTSs with a discussion of utilizing SNA. This foundation may offer promise to better understand care delivery and shape programs that can lead to improvement in care.

The paper's primary goals are three‐fold: to explore how disaster tourism serves as a vehicle for self‐reflection in respect to how the disaster tour affects the tourist; to understand how cultures adapt to abrupt change; and to understand how the tourism industry can lead to the cultural and economic revitalization of devastated areas.

This paper draws on sociological theory, experience, and participant observation to complete an autoethnographic study of a “disaster tour” in and around the New Orleans, Louisiana, metropolitan area.

Conveying information via auto‐ethnographic disaster tourism helps readers develop an understanding of others by being immersed in the tour experience. Placing the researchers in the midst of the analysis presents a perspective of the cultural mix of New Orleans as place set apart, even among places in the south. Finally, this study highlights the importance of a rapidly rebounding tourism industry by “branding” New Orleans as a “Come back city.”

Because the research employs an auto‐ethnograpic approach, it may not be possible to duplicate the observations and findings, which are subject to the interpretations of the reader.

The contribution of this work to the literature is its highlighting of the flexibility of the tourism industry after a catastrophe and noting that tour guides frame the reconstruction process as “signs of hope” and “rebirth,” rather than a city in decline. Readers come to understand that the key to the revival of New Orleans is how disaster tourists understand the disaster as well as the recovery process.