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This paper aims to introduce this special issue of ITP on systems for human benefit (S4HB), to develop and promote the idea of S4HB, and advocate that more research be conducted on the design and diffusion of S4HB.

This conceptual paper argues that S4HB are systemically under‐researched based on a historical perspective on IS research and proposes an agenda for research on the design and diffusion of S4HB.

The paper identifies extant areas of S4HB, such as health and education, but also advocates that new areas of S4HB be identified and new kinds of S4HB be designed. It further discusses how diffusion is a key issue to the realisation of human benefits and contrasts diffusion of S4HB with more commercial business systems as a motivator for further research. Finally it sets out a brief agenda for research in S4HB, including: development of a vision for research on S4HB that emphasises design for solving human problems; research on diffusion of S4HB; revision of the way impact is assessed by journals to include assessment of the significance of the problem and the achievement of human benefit; and promotion of a research culture, policies, and funding that emphasises S4HB.

This is the first paper to pull together a common perspective on the disparate areas of S4HB. The paper identifies what S4HB are, what their goals are, what areas are concerned, and sets out an agenda for what research is needed to realise them and their benefits in society.

In distributed adaptive development environments (DADE), a primary concern is that of human communication and knowledge sharing among developers. Developers' task performance will be enhanced when their task needs are aligned with the communication media or technology capabilities of the development environment. What are actual communication needs of developers; and how do we enable developers to self‐assess and select appropriate communication technology for their tasks in the DADE. The purpose of this paper is to investigate and present research based on the developers' needs for communication technologies in the context of DADE.

The authors applied an exploratory qualitative research method to investigate, analyze and integrate survey information sourced from 40 developers, to identify their communication technology needs and, based on this information, the authors then set up a practical tool – communication technologies assessment tool (CTAT) to assist developers in the self‐assessment and selection of appropriate communication technologies for their DADE; and also to share this assessment knowledge with other developers or teams located in various DADEs.

The results of this research suggest that an effective CTAT should be an integral part of the DADE; and a DADE should have a “single source of information” in order to avoid possible communication inconsistencies and ambiguities.

The study results and the resultant CTAT may help developers to make informed choices about the assessment and selection of appropriate communication tools but it may also help communication tools and technology service providers to develop and improve their communication tools based on the identified developers' communication needs.

The purpose of this paper is to provide empirical insights to understanding trust as a relational form of social capital, and its effects on entrepreneurial processes, in small- and medium-sized family businesses.

This paper adopts a qualitative case-study approach, with data from fieldwork interviews, observations, and secondary sources analysed by using interpretative methods.

Although multiple types of trust exist concurrently in small- and medium-sized Chinese family businesses, it is interpersonal trust on the basis of goodwill and competence that prevails, while contractual trust is weak and marginal. Three patterns of trusting relationships are identified, each of which has both positive and negative effects on entrepreneurship and innovation in family businesses. There is a potential “dark side” of trust, which incurs extra cost and commitment to small- and medium-sized family businesses in their entrepreneurial processes.

Future research with larger sample sizes is suggested to generalise the insights, by using both qualitative and quantitative methods. More empirical work is needed to further clarify the antecedents of trust as a social capital and the potential “dark side” of trust in small- and medium-sized family businesses, particularly across generations.

Family business owner-managers should try to avoid relying on a single type of trust, which may incur extra costs to the entrepreneurial processes. They need to better understand why they trust certain actors in their business and social networks before assigning resources to specific business activities. Policy makers are suggested to recognise the “benefits” of the traditionally family-oriented values and that kinship-based trust is also a relational form of social capital and can produce entrepreneurial outcomes.

The paper critically reviews existing literature on social capital, trust, entrepreneurship, and family business at their point of intersection and identifies gaps and oversights. Drawing on case studies from China, the paper explores different patterns in which trust develops in second-generation small- and medium-sized Chinese family businesses and their varying effects on entrepreneurship.

Developments in the technology of electronic transmission of information are rapidly transforming the tools available to the general public for gathering information about current events. Direct access to news and retrieval of bibliographic information pertaining to traditional printed news sources are a daily reality for a growing number of individuals, on the job, at home, through personal computer terminals or at libraries. The purpose of this paper is to examine the characteristics of electronic databases providing access to news, as well as applications of these tools to various library settings.

Since the widespread adoption of the concept, transnational theorizing has attended to inequalities with regard to legal status, education, travel, and access to capital to understand the experience of migrant populations. This issue has become especially pertinent in recent years, as a growing body of journalistic and scholarly attention has been devoted to a new group of transnationals who work as entrepreneurs, professionals, and financiers involved in high tech and other cutting-edge economic activities. Regarded as among the world’s most powerful engines of economic growth and innovation, these entrepreneurs enjoy unprecedented levels of income, state-granted privileges (including permission to work), and access to elite institutions. Because of their level of resources, some observers contend that this group represents a fundamentally new category of immigrants distinct not only from labor migrants but also from merchants, professionals, and technicians.

To better understand their experience, this chapter draws on in-depth interviews and ethnographic research to compare two groups of Israeli immigrants living in Western societies: high-tech entrepreneurs and enclave entrepreneurs. Focusing on their economic and collective lives, it identifies similarities and differences among the two.

Conclusions suggest that the mostly male high-tech migrants do enjoy incomes, contacts, and access to travel that far exceed those available to labor and skilled migrants. Moreover, infotech immigrants are not dependent upon contacts with local co-ethnics that are vital for the survival of most other migrant populations. However, the communal, identity-related and familial concerns of infotech migrants are not completely amenable to their considerable resources. Accordingly, as they address these matters, their experience reveals significant similarities to those of migrants bearing a less privileged status.

Collective, familial and identificational issues play central roles in shaping patterns of work and travel among high-tech transnational entrepreneurs. As such, these issues deserve continued attention in studies of global migration and work.

Research is based on a multi-sited ethnographic study of Israeli enclave and infotech entrepreneurs.

Inconsistencies and contradictions in the US government's story of hijackers and their masterminds are examined to account for what happened on 9-11. A little-known initial FBI list of 19, scrutinized for four names not on its final list, calls into question the FBI naming process. We discovered 11 of the FBI-named finalists could not have been on those planes, with 10 still alive and another's identity improvised by a double. The Dulles videotape, essentially the government's case that hijackers boarded the 9-11 flights, is found to have serious problems including authentication, as does the so-called bin Laden “confession” video.

Were “hijackers” known to be in the US before intelligence alleges it knew? Evidence is examined which shows that they were closely monitored by agencies which denied this knowledge; in particular, an undercover FBI agent lived with them the prior year.

Noting government refusal to disclose evidence called for by investigators, we find some pieces altered or fabricated and others confiscated or destroyed. Other revelations point to hijackers with national security overrides, protection in their alternate roles as drug traffickers, and deep political connections with government elites. We investigate patterns, reminiscent of historical intelligence involvement, revealing the presence of a covert intelligence operation disguised as an outside enemy attack.

Short-term military simulations of scenarios or conditions that U.S. military personnel might meet are generally the largest, in terms of cost and personnel, of all operational training events. That at least six such exercises were scheduled for September 11, 2001 raises serious questions about whether or not the events of 9/11 were at least partially orchestrated by U.S. command.

In light of the aforementioned military exercises and the fact that the 9/11 Commission's Final Report barely mentions them, neither were they significantly discussed nor investigated during the hearings, this essay briefly explores four key questions that will hopefully stimulate further inquiries, investigations and perhaps subpoenas that will ultimately break the silence and force declassification of the information surrounding the war games.1.Has there been a high-level suppression of information about the military drills?2.Might the military drills have been a significant factor in the success of the attacks?3.Who was in charge of the military drills and what motives may have been operating for this person?4.In what way might Zacarias Moussaoui, the only person charged in the United States for the attacks, be a link that connects to the person in charge of the games to another tragedy that may have been “an inside job” – i.e. Senator Paul Wellstone's death, and how might Moussaoui connect all of this to the Pentagon?

TASER International, Inc. is one of the world's leading less-lethal weapons manufacturers and distributors. The case begins with a dramatic moment as the President and CEO of TASER International become aware of a highly critical article in Barron's. The article questions the legitimacy of their high stock price and casts doubt on their continued ability to grow. The case presents the company's counterarguments to the critical Barron's article, and asks for alternatives for TASER's next move into the relatively untapped consumer market with a new consumer-oriented product, the TASER X26^C. The case resulted from lengthy in-person, email, and phone interviews with TASER's President, Tom Smith. In addition, the company and its products have been well publicized in the national business press and in the local newspapers. Further, product details and other information on TASERs and other less-lethal weapons has been published in numerous police and military sources. Finally, TASER International's website has been a rich source of supplemental information to support the writing of the case.