Debmallya Chatterjee and Amol S. Dhaigude
This paper aims to explore and model the factors of management quality dimension (FMQD) in evaluating banking performance.
Abstract
Purpose
This paper aims to explore and model the factors of management quality dimension (FMQD) in evaluating banking performance.
Design/methodology/approach
The FMQD in evaluating banking performance are explored through the review of literature. The identified factors are modeled using integrated fuzzy cognitive map (FCM) and Matrices’ Impacts Croise’s Multiplication Appliquée a UN Classement (MICMAC) approach. Scenario analysis is carried out on the proposed model to study the behavior in a dynamic setting.
Findings
The main finding of this study is the prioritization of FMQD in evaluating banking performance. The cohesive model obtained by FCM-MICMAC integrated approach demonstrates that the interlinked factors can be grouped into independent, autonomous, dependent and relay clusters. The results suggest that internal control system is the most influential factor, whereas the business per employee is the most sensitive one in modeling management quality.
Research limitations/implications
This study models the FMQD through expert opinions, and hence, individual bias may influence the results. This study can be further validated through statistical analysis.
Practical implications
The study suggests that practitioners may focus more on these select factors and their mutual interactions to enhance management quality for improving the performance of the banks. The study emphasizes that better clarity and efficient designing of internal processes are the key to management soundness.
Originality/value
This is the first study to explore and model FMQD in banking performance using FCM-MICMAC approach. Validation of the proposed model in a dynamic setting is also relatively new in the banking performance literature.
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Debmallya Chatterjee, Snehal Shah and Neeraj Swaroop
The case was developed from both primary and secondary sources. The secondary data was sourced from annual reports, industry reports, company websites and news articles. Primary…
Abstract
Research methodology
The case was developed from both primary and secondary sources. The secondary data was sourced from annual reports, industry reports, company websites and news articles. Primary sources included visiting the Club Mahindra Resorts located at different places, interacting with staff and local people, visiting their corporate office to interact with the CEO. The case has also been tested in a classroom.
Case overview/synopsis
This case deals with challenges faced by a vacation ownership (VO) company, Mahindra Holidays Resorts India Ltd in articulating the organizational culture of its flagship brand “Club Mahindra.” Club Mahindra had emerged as the major VO company in India in the past two decades on the back of its core product – a 25-year membership plan. The company was growing its offerings to its customers in an environment of changing customer preferences.
This case provides the students an opportunity to learn the organizational culture model. The students are expected to use the information provided in the case and exhibits to support their analysis with the primary objective to extract lessons about organization culture to leverage it as a tool to enhance customer satisfaction. Other objectives include understanding the changing business environment and modeling employee behavior during a crisis. Furthermore, the students are expected to validate the model using the artifacts from the crisis management at the Club Mahindra Resorts at Madikeri and Ashtamudi to understand the dynamics of change and the role of culture in organizational success.
Complexity academic level
At the MBA level, the case can be used to teach the topic of Organization Culture in the core course, Organization Behavior in the first-year curriculum, which is at the macro-level, with “organization” as the unit of analysis. It can also be used to teach the same topic with a stronger application orientation in the One Year Executive Education Program for middle-to-senior managers or short-term Executive Education Modules designed for a similar cohort.
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Debmallya Chatterjee and James Poovathingal
Several authors have proposed various factors/enablers that enhance managerial performance of MBA students. However, there is little research on how to prioritise these enablers…
Abstract
Purpose
Several authors have proposed various factors/enablers that enhance managerial performance of MBA students. However, there is little research on how to prioritise these enablers or how each enabler in the system of enablers influences each other. This paper aims to address this gap.
Design/methodology/approach
This paper integrates the interpretive structural modelling (ISM) and Multiplication Appliquée á un Classement (MICMAC) techniques to arrive at the conclusions.
Findings
The “help achieve” power of each enabler, determined by ISM, is limited or accentuated by its “driving power and its dependence” determined by MICMAC. Out of the 14 enablers used in the study, this paper identifies five enablers that can enhance the performance of MBA students.
Research limitations/implications
When ISM and MICMAC are integrated, one can arrive at a better way to prioritise enablers in a system of enablers.
Practical implications
The implication of the study findings is that all stakeholders can now systematically prioritise the enablers that can lead to performance and also save resources during the process. A related implication is that this method can be used in a wide variety of situations.
Originality/value
This paper highlights how an integrated use of ISM-MICMAC can improve decision-making and resource optimisation.
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Debadutta Kumar Panda, Kaushik Bhattacharjee, Debmallya Chatterjee and Sankarshan Basu
Primary agricultural cooperative credit societies (PACSs) in India are considered to be the backbone of the last mile delivery of rural credit for landless and marginal farmers…
Abstract
Purpose
Primary agricultural cooperative credit societies (PACSs) in India are considered to be the backbone of the last mile delivery of rural credit for landless and marginal farmers and the poorest sections of the society. Contribution of PACS in social welfare is well documented. However, in spite of being such important form of organization at the grass root level, the authors find a typical baffling phenomenon which is fluctuating growth of PACS. Given that PACS have not been able to establish a consistent growth rate, thus hindering its trajectory to become a strong and consolidated organizational form, it is natural to investigate and identify those success factors that are critical for a newly formed PACS to survive and sustain. Hence it is necessary to undertake a strategic assessment of the function of PACS and hence identify those critical success factors (CSFs). This paper aims to address this issue.
Design/methodology/approach
The authors review the existing literature and conduct interview with experts and other stakeholders with the purpose to gain a view of the strategic situation of PACS in India, especially with respect to their birth and death processes and identify a set of factors that are critical to the survival and sustenance of PACS. Based on the inputs from the experts, we modelled the interrelationships amongst these CSFs using interpretive structural modelling (ISM). Further, fuzzy Matriced’ Impacts Croise's Multiplication Appliquée a UN Classement (MICMAC) analysis is performed to cluster these CSFs into four quadrants based on their influence and dependence in the system.
Findings
The findings point out that a hierarchical interconnected structure exists amongst the CSFs that influence the survival and sustenance of the PACSs. “Quality and Motivation of Management” was found to be driving all other factors so far the survival of any PACS is considered. Also the authors have found that “Loan Recovery” is the most sensitive factor that needs to be taken care of for the sustenance of PACS. These findings are in the expected line and commensurate with the conventional wisdom yet to be documented till date.
Originality/value
It is a forward-looking analysis that tries to find out the CSFs for the survival of PACS in order to face the changing economic scenario of India which is still agrarian in nature. Both in terms of research question as well as methodology, to the best of the authors’ knowledge, this is first of its kind so far PACS are concerned being one of the most important but neglected entities in India; so far the last mile rural agricultural credit delivery is concerned, this study will help the policy makers to develop a holistic viewpoint in relation to long term sustenance of PACS.
Peer review
The peer review history for this article is available at: https://publons.com/publon/10.1108/IJSE-05-2022-0331