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Over the last 20 years there has been increasing interest by Western companies in Japanese management practices (JMPs). Interest in these methods has grown as a result of the large performance gaps which apparently exist between Japanese manufacturers and their Western counterparts, in terms of both productivity and quality. Looks at a number of studies in an effort to determine whether Japanese practices can be successfully transferred abroad or whether they are culturally bound. This is followed by a look at the conditions under which Japanese management practices have been successfully utilised by Western companies. It is argued that Western managers must avoid just blindly copying Japanese practices and should be encouraged to become aware of why certain Japanese approaches have been successful. Finally, consideration needs to be given to the underlying factors of that success which are necessary and appropriate to their own company’s advancement.

Men typically commit more violent crime than women which has led to the concept that it is a male offence. Consequently, there is a tendency to suggest that female offenders are so atypical and abnormal that they require explanation, rather than accepting that all genders are capable of violent behaviour. Women who kill tend to challenge conceptualisations of normative femininity. Accordingly, in an attempt to understand female violence, historians and criminologists have placed women who kill into explanatory categories. Female murderers have often been portrayed as ‘mad’, ‘bad’ or ‘sad.’ This framework is responsible for the infantilisation, monsterisation and victimisation of violent women. It has also led to womanhood being put on trial: women are not only condemned for their crimes but also for failing to live up to feminine ideals. Nevertheless, the ‘mad’, ‘bad’ or ‘sad’ framework can be useful to historians as it is often the only narrative that survives. However, it needs to be recognised that while this framework allows historical perceptions of women's violence to be studied, women's narratives are often absent, distorted or overlooked.

Murder is overwhelmingly a male affair (UNODC Global Study on Homicide, 2019). So, when women kill, their crimes gain a lot of attention and even more hysteria in both courts and media. This chapter will analyse the cases of Sally Challen, Belinda van Krevel and Maxine Carr to show that portrayals of women who are involved in killing exist on a continuum, from abused victims to those simply ‘born evil’ to the incomprehension of those whose crimes render them outside society altogether; or in simple terms, from sad, to bad, to mad. In all cases, the agency of the women is presented as incomplete or impossible, indicating our inability in heteropatriarchy to acknowledge that women are as capable as men of exhibiting the full spectrum of human behaviour. Denying agency, particularly to violent women, allows Western societies to avoid having to face and thus, attempt to understand, the female capacity for aggression.

This chapter reviews marketing scholarship on environmental sustainability. The literature covers several themes of both consumer behavior and firm-level topics. Consumer issues include their assessment of efficacy and the extent to which they are aware and sensitive to environmental issues. Numerous interventions and marketing appeals for modifying attitudes and behaviors have been tested and are reported. Consumers and business managers have both been queried regarding attitudes of recycling and waste. Firm-level phenomena are reflected, including how brand managers can signal their green efforts to their customers, whether doing so is beneficial, all in conjunction with macro pressures or constraints from industry or governmental agencies. This chapter closes with a reflection on the research.

Representations of female perpetrators of political violence contribute to society's thinking about women, gender, violence and agency. Analysis of this discourse is vital to understand its influence on society's knowledge of women and violence. The study investigates how gendered narratives are used to frame female ex-combatants in Nationalist and Unionist newspapers in the post-conflict society of Northern Ireland. The media is a central agent in the construction of knowledge; and this is significant for women who have perpetrated crimes or (political) violence. The existing research found that violent women are narrated and interpreted through gendered discursive frameworks to dismiss or make sense of their violence. However, in the Northern Irish case, although the women are constructed within gendered frames, this does not deny their agency in past political violence.

We develop a four-factor conceptual framework to explain how information presented in comics differs from other media and therefore is processed differently. The unique ability of sequential art to manipulate time, prompt the reader for closure, utilize abstractions, and combine words and pictures to deliver a multimodal message mages comics an especially effected medium for marketing communications. The influence of these four factors is illustrated through the use of the comic medium in lieu of traditional text throughout this chapter. As a result, processing complex information is facilitated.

Using the backdrop of an (apparently) extended visit to the West Indies, analogies with key concerns of internal audit are drawn. An unusual and refreshing way of exploring the main themes ‐ a discussion between Bill and Jack on tour in the islands ‐ forms the debate. Explores the concepts of control, necessary procedures, fraud and corruption, supporting systems, creativity and chaos, and building a corporate control facility.

Using the backdrop of an (apparently) extended visit to the West Indies, analogies with key concerns of internal audit are drawn. An unusual and refreshing way of exploring the main themes ‐ a discussion between Bill and Jack on tour in the islands ‐ forms the debate. Explores the concepts of control, necessary procedures, fraud and corruption, supporting systems, creativity and chaos, and building a corporate control facility.

Suggests that because of the unique characteristics of services, the behavior of service employees is a key determinant of organizational performance and that the effective management of employee behavior has therefore become the central theme of an emerging body of theory and research in the services marketing and management venue. Reviews this work, and suggests the need to extend it by examining the behavior of service employees in a more holistic sense. Introduces the concept of a behavioral repertoire, defined as the specific combinations or patterns of behavior that comprise employee roles. Uses data gathered from service employees in a wide range of service firms are used to demonstrate the morphology of behavioral repertoires, and offers implications and recommendations for services marketing and management practice.