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Article
Publication date: 24 May 2013

Nicky Lidbetter and Dawn Bunnell

Self Help Services is a pioneering charity in how it champions personal experience of mental health and uses these experiences in the treatment of people living with common mental…

431

Abstract

Purpose

Self Help Services is a pioneering charity in how it champions personal experience of mental health and uses these experiences in the treatment of people living with common mental health problems – anxiety, depression, phobias, and low self‐esteem issues. This paper aims to describe how the charity grew from one individual's journey with agoraphobia to being the main provider of primary care mental health services in the North West of England.

Design/methodology/approach

The paper charts the growth of Self Help Services over time, with a particular focus on its employment of people with personal mental health problems. It describes the experiences of its founder and Chief Officer and includes case studies of a user of its e‐therapy services and the charity's Informatics and Governance Lead.

Findings

The case studies illustrate how the charity has grown in both size and success as a result of harnessing the skills and experience of large numbers of staff and volunteers living with a mental health problem. The case studies illustrate that, rather than being an issue, these personal experiences are vital tools in helping others work through their own difficulties.

Originality/value

The paper provides a detailed overview of a charity which was unique when it was formed and now thrives as a result of its uniqueness. It provides other similar organisations with advice on lessons learnt along the way, and advice for individuals or groups looking to establish similar organisations.

Details

Mental Health and Social Inclusion, vol. 17 no. 2
Type: Research Article
ISSN: 2042-8308

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Article
Publication date: 9 December 2011

Kate Cavanagh, Nick Seccombe, Nicky Lidbetter and Dawn Bunnell

Around the UK, a number of strategies are being employed to expand the availability and increase the accessibility of psychological treatments for anxiety and depression…

473

Abstract

Purpose

Around the UK, a number of strategies are being employed to expand the availability and increase the accessibility of psychological treatments for anxiety and depression. Recommended interventions include supported self‐help programs based on CBT principles such as computerised cognitive behavioural therapies (CCBT) for mild‐to‐moderate depression, phobia, and panic. This paper seeks to describe innovative third sector, service‐user led CCBT clinics commissioned within Greater Manchester.

Design/methodology/approach

The paper describes how the project was initially set up, how the services are managed, how they work, and the impact of these services on the population they serve.

Findings

The CCBT clinic achieves a high throughput of service‐users, including more than one‐third accessing the service through self‐referral. Intake and outcome measures suggest that CCBT service users are representative of both the local population and those accessing increasing access to psychological therapies (IAPT) services for common mental health problems. For those engaging with the CCBT service, outcomes are equivalent to those reported in NHS‐based demonstration IAPT services. Service users highly value the service offered including the computer‐based programs and the support offered by paid and voluntary staff.

Practical implications

Roll out of this effective service model is recommended.

Originality/value

This paper has described a successful third‐sector, user‐led, CCBT self‐help clinic offering a Tier‐2 service for anxiety and depression that meets local needs. This will be of interest to service users, providers, and commissioners who want to develop similar services.

Details

Journal of Public Mental Health, vol. 10 no. 4
Type: Research Article
ISSN: 1746-5729

Keywords

Available. Content available
Article
Publication date: 24 May 2013

Adam Pozner

189

Abstract

Details

Mental Health and Social Inclusion, vol. 17 no. 2
Type: Research Article
ISSN: 2042-8308

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Article
Publication date: 11 November 2014

Dan N. Stone, Alexei N. Nikitkov and Timothy C. Miller

This paper aims to adapt Simons’ (1995b) theory of the role of information technology (IT) in shaping and facilitating the levers of control (i.e. the Levers of Control Applied to…

1586

Abstract

Purpose

This paper aims to adapt Simons’ (1995b) theory of the role of information technology (IT) in shaping and facilitating the levers of control (i.e. the Levers of Control Applied to Information Technology – LOCaIT) as a framework for investigating how eBay’s business strategy was realized through its management control system (MCS) in the first 10 years of the online auction market.

Design and method

The qualitative method uses data from public record interviews, teaching cases, books, Securities and Exchange Commission filings and other archival sources to longitudinally trace the realization of eBay’s strategy through its MCS and IT.

Findings

Realizing its strategy through the eBay MCS necessitated a diagnostic control system unlike any previously seen. This system created a close-knit online community and enabled buyers and sellers to monitor one another’s performance and trustworthiness.

Research limitations and implications

The LOCaIT theory facilitated understanding the core aspects of the realization of eBay’s strategy through its MCS and IT. However, LOCaIT largely omits the strong linkages evident among elements of the MCS, the importance and necessity of building a core IT infrastructure to support eBay’s strategy and the central role of building consumer trust in the realization of this strategy.

Practical and social implications

eBay’s MCS is now, perhaps, the world’s most widely imitated model for creating online trust and user interactions (e.g. Yelp, TripAdvisor, Amazon). In addition, eBay’s MCS was “sold” as a consumer product that was instrumental in facilitating consumer trust in the online auction market.

Originality/value

Contributions include: tracing the creation, growth and evolution of, perhaps, the world’s largest and most widely imitated MCS, which redefined the boundaries of accounting systems monitoring; and testing the range, usefulness and limitations of Simons’ LOCaIT theory as a lens for understanding eBay’s use of IT in their MCS.

Details

Qualitative Research in Accounting & Management, vol. 11 no. 4
Type: Research Article
ISSN: 1176-6093

Keywords

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Article
Publication date: 9 April 2024

Pia Borlund, Nils Pharo and Ying-Hsang Liu

The PICCH research project contributes to opening a dialogue between cultural heritage archives and users. Hence, the users are identified and their information needs, the search…

646

Abstract

Purpose

The PICCH research project contributes to opening a dialogue between cultural heritage archives and users. Hence, the users are identified and their information needs, the search strategies they apply and the search challenges they experience are uncovered.

Design/methodology/approach

A combination of questionnaires and interviews is used for collection of data. Questionnaire data were collected from users of three different audiovisual archives. Semi-structured interviews were conducted with two user groups: (1) scholars searching information for research projects and (2) archivists who perform their own scholarly work and search information on behalf of others.

Findings

The questionnaire results show that the archive users mainly have an academic background. Hence, scholars and archivists constitute the target group for in-depth interviews. The interviews reveal that their information needs are multi-faceted and match the information need typology by Ingwersen. The scholars mainly apply collection-specific search strategies but have in common primarily doing keyword searching, which they typically plan in advance. The archivists do less planning owing to their knowledge of the collections. All interviewees demonstrate domain knowledge, archival intelligence and artefactual literacy in their use and mastering of the archives. The search challenges they experience can be characterised as search system complexity challenges, material challenges and metadata challenges.

Originality/value

The paper provides a rare insight into the complexity of the search situation of cultural heritage archives, and the users’ multi-facetted information needs and hence contributes to the dialogue between the archives and the users.

Details

Journal of Documentation, vol. 80 no. 4
Type: Research Article
ISSN: 0022-0418

Keywords

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Book part
Publication date: 6 September 2012

Izhar Oplatka and Jane Hemsley-Brown

This review provides a synthesis of the scholarship that has sought to expand understanding of educational marketing practice in schools. The following research questions guided…

Abstract

This review provides a synthesis of the scholarship that has sought to expand understanding of educational marketing practice in schools. The following research questions guided this review: (1) what are the common themes and characteristics that emerge from research about marketing in schools? (2) What remains underdeveloped in the characterization of the school marketing and what are the topics for future research? Based on 25 studies identified as pertinent for the current review, the following topics are discussed: marketing perceptions, marketing planning, marketing strategies, and promotion. The chapter concludes by providing an analysis of the limitations of the current research and discussing future directions for research on school marketing.

Details

The Management and Leadership of Educational Marketing: Research, Practice and Applications
Type: Book
ISBN: 978-1-78190-242-4

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Article
Publication date: 23 June 2014

Gilbert Ahamer and Johannes Mayer

This paper is the continuation of an earlier paper in this journal on global megatrends provoking institutional changes. It contains sectoral analyses with relevance to…

243

Abstract

Purpose

This paper is the continuation of an earlier paper in this journal on global megatrends provoking institutional changes. It contains sectoral analyses with relevance to environmental protection. Conclusions for suitable institutional reorganisation of (environmental or other) institutions are presented. The paper aims to discuss these issues.

Design/methodology/approach

A planet-wide information system might optimally also include areas such as human development indicators, water supply and demand and deforestation issues.

Findings

While administrations are increasingly oriented towards servicing a society, environmental institutions should specifically take care of global megatrends in the following areas: genetic engineering and biological safety, integrated plant technology in industry, climate protection, agriculture, noise, emissions and air pollution, sustainability, spatial planning and regional planning, radiation protection and nuclear power, Environmental Impact Assessment (EIA) and Environmental Information Act, traffic, forest, water.

Originality/value

The approach of this paper is the long-term matching of (national) administrative structures with (global) megatrends.

Details

Campus-Wide Information Systems, vol. 31 no. 2/3
Type: Research Article
ISSN: 1065-0741

Keywords

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Book part
Publication date: 9 July 2013

Abstract

Details

Tourism Social Media: Transformations in Identity, Community and Culture
Type: Book
ISBN: 978-1-78190-213-4

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