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Examines two facilities managers who have successfully implemented computer‐aided facilities management systems. Illustrates the case for using in‐house staff and integration between managers and engineers. Considers the role of user accessibility, software choice and investing in the right people to implement systems. Finally, offers practical recommendations.

Explains how computer aided design systems (CAD) can be of use to facilities managers. Argues that almost all currently available CAD systems are capable of much more than space planning; outlines a number of tools available, in particular measurement, furniture layouts, monitoring environmental conditions, personal space requirements, and stacking and blocking.