Search results

1 – 10 of 16
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 13 April 2021

Vincent Barre, David Orlando Ramos, Charles Medovich, Gabriela Lovera and Matthew Hoch

The paper provides insight on the customer experience through product performance (CxPP) initiative; which was developed by Johnson & Johnson Vision to monitor and conduct product…

421

Abstract

Purpose

The paper provides insight on the customer experience through product performance (CxPP) initiative; which was developed by Johnson & Johnson Vision to monitor and conduct product performance improvements to enhance the customer experience effort and protect sales. The piece explains the basic tenets for CxPP execution and upkeep. It also explains the methods used to create, evaluate and monitor the CxPP initiative while illustrating the ways in which the initiative functions and adds value to any firm implementing it.

Design/methodology/approach

The paper utilizes a descriptive approach to explain the basic tenants of the CxPP initiative. The paper utilizes the define, measure, analyze, improve and control (DMAIC) framework to explain the tenets of the CxPP initiative. Each section of the paper utilizes descriptions of internal processes and research to further explain and justify implementation of the CxPP imitative across firms. Moreover, the piece explains the methods used to create, evaluate and monitor the CxPP initiative while illustrating the ways in which the initiative functions and adds value to the firm.

Findings

According to JJV Quality Assurance experts, the CxPP initiative is a long-term approach that supports synergy across departments to enhance product quality, improve customer satisfaction and protect sales. By implementing the CxPP approach, JJV was able to uncover and solve four distinct defect categories that affect product quality and customer experience, thus demonstrating the importance and benefits of the CxPP initiative for any organization.

Research limitations/implications

Due to the chosen research approach, the study lacks specificity. As a result, it is recommended that future implementation of the proposed initiative opts for more testable propositions.

Practical implications

Due to competitive considerations, note that no empirical data will be shared in the findings. The scaling of the principles of this approach should be universal. But the execution; types of projects, type of customer need and feedback should be specific to each environment.

Originality/value

This paper fulfills an identified need to study the relationship between product quality, customer satisfaction and sales.

Details

The TQM Journal, vol. 33 no. 8
Type: Research Article
ISSN: 1754-2731

Keywords

Access Restricted. View access options
Article
Publication date: 27 March 2020

Gloria Perez Torres

This study aims to investigate the impact of the enforcement of the international anti-bribery legal framework in developing countries.

949

Abstract

Purpose

This study aims to investigate the impact of the enforcement of the international anti-bribery legal framework in developing countries.

Design/methodology/approach

It uses the PetroTiger case to examine the effects of foreign bribery prosecutions in Colombia, from a bribe-receivers perspective. PetroTiger is a USA-based company that was prosecuted for bribing public officials in Colombia. As a result, the public officials involved were also prosecuted in Colombia for receiving bribes. This case serves to illustrate how international anti-bribery law operates in practice and how it impacts Colombian law enforcement institutions and their capacity to prosecute bribe-receivers. The Colombian response to the international anti-corruption framework is examined in this study through the review of legislative efforts taken to address the problems of bribery and corruption in public procurement.

Findings

This study finds that enforcement of foreign bribery laws raise awareness of the situation of corruption in developing countries, generate parallel prosecutions of individuals at the receiving end of bribes and helps developing countries to develop technical expertise to fight corruption.

Practical implications

In practice, due to the transnational nature of foreign bribery, without international agreements, this type of corruption in international business would seldom lead to prosecution. Although the effectiveness of the enforcement of international anti-corruption law is debated, in reality, prosecutions of foreign bribery by developed countries have more positive than negative implications for developing countries.

Social implications

Assist to continue efforts to deter corruption.

Originality/value

No many studies have looked at the effectiveness of anti-corruption international law in developing countries. As indicated by Mr. Moulette Patrick head of Anti-Corruption Division at organisation for economic co-operation and development more research on the effectiveness of the UN enacted Convention against Corruption, which is what this paper does.

Access Restricted. View access options
Book part
Publication date: 1 July 2014

Tom Bellairs, Jonathon R. B. Halbesleben and Matthew R. Leon

Sudden crises, known as environmental jolts, can cripple unprepared organizations. In recent years, financial jolts have led many organizations, particularly government…

Abstract

Sudden crises, known as environmental jolts, can cripple unprepared organizations. In recent years, financial jolts have led many organizations, particularly government organizations, to respond by furloughing employees. Furloughs can engender various responses in employees that can lead to negative work outcomes for both the employees and the organization. Previous research shows that the implementation of strategic human resource management (SHRM) practices, such as commitment-based systems, can mitigate the negative effects of environmental jolts. Utilizing the knowledge-based view and affective events theory, we propose a multilevel model where SHRM practices moderate employee affective responses to furloughs, which, in turn, drive subsequent employee behavioral outcomes.

Details

Research in Personnel and Human Resources Management
Type: Book
ISBN: 978-1-78350-824-2

Keywords

Access Restricted. View access options
Article
Publication date: 1 September 2001

Donald W. Hendon

Considers how non‐Thais can negotiate successfully withe business and government executives in Thailand. Gives an overview of Thailand’s geography, climate, population, religion…

1569

Abstract

Considers how non‐Thais can negotiate successfully withe business and government executives in Thailand. Gives an overview of Thailand’s geography, climate, population, religion and business practice. Discusses important aspects of the social‐cultural environment that have a significant effect on the way Thai’s negotiate. Includes further tips regarding body language, entertainment protocol, how to dress, and favourite negotiating tactics by buyers and sellers. Provides conclusions and directions for further research.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 13 no. 3
Type: Research Article
ISSN: 1355-5855

Keywords

Access Restricted. View access options
Article
Publication date: 2 January 2018

Siri Ekberg and Shang Gao

The purpose of this paper is to investigate the challenges of using ICT in secondary schools in Sweden from teachers’ perspectives.

2359

Abstract

Purpose

The purpose of this paper is to investigate the challenges of using ICT in secondary schools in Sweden from teachers’ perspectives.

Design/methodology/approach

The research followed a qualitative research approach. First, a conceptual framework was developed based on previous research. Then, four teachers, teaching in six different subjects in secondary schools in Sweden, participated in semi-structured interviews that consisted of open-ended questions exploring their views on the challenges of using ICT in secondary schools.

Findings

According to the results, the authors found that the biggest challenges were associated with the perspective of teaching and teaching preparation. Most challenges from previous research have been re-confirmed by the interviewees in this study. In addition, some new challenges were identified in this study. For instance, the results indicated that it was time consuming to find plagiarism of students’ exercises, and there was a lack of ICT training of digital resources provided by the schools.

Originality/value

The investigation of using ICT in secondary schools is of scientific significance because it enriches the understanding of strengths and challenges of using ICT in educational activities. In particular, this research aims to shed light on challenges that teachers may face when using ICT in secondary schools. This research can also contribute to making future strategic plans for the use of ICT in secondary schools.

Details

The International Journal of Information and Learning Technology, vol. 35 no. 1
Type: Research Article
ISSN: 2056-4880

Keywords

Access Restricted. View access options
Article
Publication date: 10 May 2018

Joseph M. Woodside

The purpose of this paper is to identify the underlying metaphors that hospitals use to establish their organizational mission. Metaphors impact the direction and managerial…

993

Abstract

Purpose

The purpose of this paper is to identify the underlying metaphors that hospitals use to establish their organizational mission. Metaphors impact the direction and managerial decision making of organizations, and provide a method to more easily communicate to a variety of stakeholders.

Design/methodology/approach

A text analytics process is run to evaluate the mission statements from the largest hospitals by revenue in each of the 50 states of the USA and District of Columbia to identify the types of metaphor-based organizational health management methods.

Findings

A cluster analysis is generated to evaluate primary mission-based metaphors, and metatriangulation is used to evaluate output, develop theory and provide practical implications for healthcare management.

Originality/value

Key contributions include a review of healthcare metaphors, an analysis for understanding commonly utilized metaphors, a theory building process for developing a new integrated value-based care management metaphor, and a value-based process is developed for providing healthcare managers an easy to follow and repeatable process for improving organizational communication.

Details

Journal of Health Organization and Management, vol. 32 no. 3
Type: Research Article
ISSN: 1477-7266

Keywords

Access Restricted. View access options
Article
Publication date: 6 February 2017

Paul Alonso Gaona-García, David Martin-Moncunill and Carlos Enrique Montenegro-Marin

This paper aims to present an overview of the challenges encountered in integrating visual search interfaces into digital libraries and repositories. These challenges come in…

3142

Abstract

Purpose

This paper aims to present an overview of the challenges encountered in integrating visual search interfaces into digital libraries and repositories. These challenges come in various forms, including information visualisation, the use of knowledge organisation systems and metadata quality. The main purpose of this study is the identification of criteria for the evaluation and integration of visual search interfaces, proposing guidelines and recommendations to improve information retrieval tasks with emphasis on the education-al context.

Design/methodology/approach

The information included in this study was collected based on a systematic literature review approach. The main information sources were explored in several digital libraries, including Science Direct, Scopus, ACM and IEEE, and include journal articles, conference proceedings, books, European project reports and deliverables and PhD theses published in an electronic format. A total of 142 studies comprised the review.

Findings

There are several issues that authors did not fully discuss in this literature review study; more specific, aspects associated with access of digital resources in digital libraries and repositories based on human computer interaction, i.e. usability and learnability of user interfaces; design of a suitable navigation method of search based on simple knowledge organisation schemes; and the use of usefulness of visual search interfaces to locate relevant resources.

Research limitations/implications

The main steps for carrying out a systematic review are drawn from health care; this methodology is not commonly used in fields such as digital libraries and repositories. The authors aimed to apply the fundamentals of the systematic literature review methodology considering the context of this study. Additionally, there are several aspects of accessibility that were not considered in the study, such as accessibility to content for disabled people as defined by ISO/IEC 40500:2012.

Originality/value

No other systematic literature reviews have been conducted in this field. The research presents an in-depth analysis of the criteria associated with searching and navigation methods based on the systematic literature review approach. The analysis is relevant for researchers in the field of digital library and repository creation in that it may direct them to considerations in designing and implementing visual search interfaces based on the use of information visualisation.

Details

The Electronic Library, vol. 35 no. 1
Type: Research Article
ISSN: 0264-0473

Keywords

Access Restricted. View access options
Article
Publication date: 18 April 2016

David Impens and R.J. Urbanic

The purpose of this paper is to characterize mechanical properties (tensile, compressive and flexural) for the three-dimensional printing (3DP) process, using various common…

591

Abstract

Purpose

The purpose of this paper is to characterize mechanical properties (tensile, compressive and flexural) for the three-dimensional printing (3DP) process, using various common recommended infiltrate materials and post-processing conditions.

Design/methodology/approach

A literature review is conducted to assess the information available related to the mechanical properties, as well as the experimental methodologies which have been used when investigating the 3D printing process characteristics. Test samples are designed, and a methodology to measure infiltrate depths is presented. A full factorial experiment is conducted to collect the tensile, compressive and bending forces for a set of infiltrates and build orientations. The impact of the infiltrate type and depth with respect to the observed strength characteristics is evaluated.

Findings

For most brittle materials, the ultimate compression strength is much larger than the ultimate tensile strength, which is shown in this work. Unique stress–strain curves are generated from the infiltrate and build orientation conditions; however, the compressive strength trends are more consistent in behavior compared to the tensile and flexural results. This comprehensive study shows that infiltrates can significantly improve the mechanical characteristics, but performance degradation can also occur, which occurred with the Epsom salts infiltrates.

Research limitations/implications

More experimental research needs to be performed to develop predictive models for design and fabrication optimization. The material-infiltrate performance characteristics vary per build orientation; hence, experimental testing should be performed on intermediate angles, and a double angle experiment set should also be conducted. By conducting multiple test scenarios, it is now understood that this base material-infiltrate combination does not react similar to other materials, and any performance characteristics cannot be easily predicted from just one study.

Practical implications

These results provide a foundation for a process design and post-processing configuration database, and downstream design and optimization models. This research illustrates that there is no “best” solution when considering material costs, processing options, safety issues and strength considerations. This research also shows that specific testing is required for new machine–material–infiltrate combinations to calibrate a performance model.

Originality/value

There is limited published data with respect to the strength characteristics that can be achieved using the 3DP process. No published data with respect to stress–strain curves are available. This research presents tensile, compressive and flexural strength and strain behaviors for a wide variety of infiltrates, and post-processing conditions. A simple, unique process is presented to measure infiltrate depths. The observed behaviors are non-linear and unpredictable.

Details

Rapid Prototyping Journal, vol. 22 no. 3
Type: Research Article
ISSN: 1355-2546

Keywords

Access Restricted. View access options
Book part
Publication date: 12 July 2005

W. James Jacob and Sheng Yao Cheng

A number of theoretical paradigms provide a networking space for the trio and complementary fields of comparative, international, and development educational (CIDE) research…

Abstract

A number of theoretical paradigms provide a networking space for the trio and complementary fields of comparative, international, and development educational (CIDE) research. Critics periodically attribute the field's lack of a sound theoretical base or commitment to one area of scientific research or another as a primary weakness in the field.1 Espoused theoretical paradigms often provide the knowledge debate arena in which academic fields interact and build together. In an alternative perspective from this criticism, we argue that the strength of the CIDE field resides in its ability to combine multiple theoretical perspectives that offer researchers a variety of potentially fruitful metatheoretical analyses. Thus, we do not view this lack of theoretical specification as a weakness; it is the very fabric that enables CIDE educationists to study and represent increasingly complex global and local education systems.

Details

Global Trends in Educational Policy
Type: Book
ISBN: 978-0-76231-175-0

Access Restricted. View access options
Article
Publication date: 25 October 2024

Michele Rubino and Ilaria Mastrorocco

Due to the current context of human rights violations, especially by large companies, this study aims to analyse whether and how certain aspects of corporate governance, in…

61

Abstract

Purpose

Due to the current context of human rights violations, especially by large companies, this study aims to analyse whether and how certain aspects of corporate governance, in particular the composition of the board of directors, influence respect for human rights.

Design/methodology/approach

The authors have adopted a quantitative approach based on an ordinary least squares cross-sectional regression analysis for the companies of the S&P 1200 in 2022.

Findings

The results suggest that the board of directors plays an important role in human rights respect, particularly with regard to board gender diversity, attendance, the non-executive directors and chief executive officer (CEO) duality. In contrast, board size and board structure do not have a significant impact on human rights compliance.

Research limitations/implications

The results obtained offer useful implications for the existing literature and provide valuable insights for managers, regulators and policymakers. However, there are some limitations, particularly in relation to the time period analysed.

Originality/value

To the best of the authors’ knowledge, the present analysis is one of the first attempts to investigate the potential impact of corporate governance and various characteristics of the board of directors on respect for human rights.

Details

Social Responsibility Journal, vol. 21 no. 2
Type: Research Article
ISSN: 1747-1117

Keywords

1 – 10 of 16
Per page
102050