IJHCQA interviews David O′Neill, focusing on his opinion of the development of total quality management in Trafford Health Authority.
Abstract
IJHCQA interviews David O′Neill, focusing on his opinion of the development of total quality management in Trafford Health Authority.
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The outlook for politics and the economy in Papua New Guinea.
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DOI: 10.1108/OXAN-DB238884
ISSN: 2633-304X
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Dale Miller and Bill Merrilees
The purpose of this paper is to investigate the historical contributions of complex innovations (both creative and tactical components) in a formative period in a major Australian…
Abstract
Purpose
The purpose of this paper is to investigate the historical contributions of complex innovations (both creative and tactical components) in a formative period in a major Australian department store, David Jones Ltd.
Design/methodology/approach
The study uses a context-specific lens to examine complex retail innovation. The study adopts a longitudinal design with the focus on a single firm, which met the inclusion criteria. Data collection was predominately from company archival materials and publicly available documents, including newspapers.
Findings
An in-depth analysis of two complex innovations demonstrates the retailer’s successful management of both marketing exploration (innovation) and marketing exploitation of that innovation. Effective marketing requires operational, tactical marketing exploitation to dovetail marketing exploration.
Research limitations/implications
The study is limited to one successful department store. Notwithstanding, there are expectations that the lessons extend to many other retailing organizations.
Practical implications
The practical relevance is clear, with the emphasis on retail innovation (and especially complex innovation) as a basis for both surviving and thriving in an ever-changing marketing environment.
Originality/value
The use of a complex innovation approach is a novel way of examining marketing history. The study concludes that both marketing exploration and marketing exploitation are essential for retail longevity.
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Outlines the TQM programme introduced by Trafford Health Authority management by initiating a series of workshops emphasizing the importance of top‐down commitment, in respect of…
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Outlines the TQM programme introduced by Trafford Health Authority management by initiating a series of workshops emphasizing the importance of top‐down commitment, in respect of government reforms within health‐care.
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Pauline Gill, Paul McKenna, Helen O'Neill, Johnny Thompson and David Timmons
The Central Mental Hospital in Ireland is one of the oldest forensic mental health units in Europe. The hospital is currently in the process of transforming from a single…
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The Central Mental Hospital in Ireland is one of the oldest forensic mental health units in Europe. The hospital is currently in the process of transforming from a single inpatient site to a modern national forensic mental health service. Central to this transformation is the need to move from the traditional security‐focused model of care to a model of recovery. The challenge incumbent within this transformation is to incorporate a sophisticated amalgamation of the patients' needs while recognising the broad range of security requirements in a forensic setting. This paper considered that adopting an integrated care pathway (ICP) approach would provide the service with a vehicle to re‐engineer our principles and systems of care. Likewise we hypothesised that the ICP would enable us to consolidate best practices such as multi‐ disciplinary working, structured professional judgement and the involvement of the patient and their carers. Thus far it has afforded us the opportunity to examine many aspects of the care delivered within the service. It has provided a shared understanding of key standards among clinicians, service users and carers that are necessary to implement a quality care pathway. It has certainly not been a stagnant process, and the initial work often bears no resemblance to the current process. In turn, we expect that it will continue to change as the path travelled is as important as the outcome and the ICP becomes a dynamic part of the organisation.
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James O'Neill, David Carradine, Peter Moss, Massimo Fragiacomo, Rajesh Dhakal and Andrew Buchanan
This research investigated the fire performance and failure behaviour of timber-concrete composite floor systems currently under development in New Zealand, resulting in a design…
Abstract
This research investigated the fire performance and failure behaviour of timber-concrete composite floor systems currently under development in New Zealand, resulting in a design method for evaluating the fire resistance of these floors with different types of connections. Furnace tests were performed on two full-size floor specimens at the Building Research Association of New Zealand (BRANZ). Both floor specimens were 4 m long and 3 m wide, consisting of 65 mm concrete topping on plywood formwork, connected to double LVL (laminated veneer lumber) floor joists. They were tested over a 4 m span, subjected to a nominal design live load of 2.5 kPa. Both floors were subjected to the ISO 834 test fire for over 60 minutes. Two separate connection types were tested; concrete notches cut into the timber beams with an incorporated shear key, and metal toothed plates pressed between the double beams.
It was found that the reduction in section of the timber beams due to the fire governed the failure mode of the floors. The test data and visual observations aided in the development of an analytical model for evaluating the fire resistance of timber-concrete composite floors. This was implemented into a spreadsheet that is able to predict the expected fire resistance of these floors, taking into account some major time dependent variable properties that can have an effect on the overall performance. Load-span tables have been produced to give the estimated fire resistance of floors with differing dimensions, span lengths and applied loads.
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John Kirby, Amy O'Neill, Don Davinson, David Radmore, Philip Sewell and Frank Atkinson
CHANGE, whether we like it or not, is a major element in twentieth century life. Every organisation is likely to be forced into radical change, and a failure to respond adequately…
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CHANGE, whether we like it or not, is a major element in twentieth century life. Every organisation is likely to be forced into radical change, and a failure to respond adequately to this demand, whether it comes from within the organisation or from outside, is likely to lead to a loss of effectiveness; the organisation will then either fossilise as an obsolete structure, functioning in a barely relevant way, or it will disintegrate completely. In library terms such demands for change might be exemplified by the increasing strictures on local budgets by central government, by technological developments, particularly on‐line computer systems, and by the changing needs and aspirations of contemporary society.
David Gibbs and Kirstie O’Neill
Purpose – There has been a growing interest in the development of a ‘green’ or ‘low carbon’ economy as a means of reconciling economic development and the environment. Research on…
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Purpose – There has been a growing interest in the development of a ‘green’ or ‘low carbon’ economy as a means of reconciling economic development and the environment. Research on green entrepreneurs to date has been upon individual entrepreneurs, neglecting wider economic and social contexts within which they operate. By looking at these wider networks of support, we suggest that discourses of the lone entrepreneur innovating and changing business practices are misrepresentative.
Methodology/approach – Semi-structured interviews to investigate green entrepreneurship with green building companies and policy makers.
Findings – Combined with new demands from consumers for more environmentally friendly products and services, the changing shape of national and global economies is leading to new forms of entrepreneurship. We identify a number of tensions between policy intentions and businesses’ experiences on the ground.
Research limitations/implications – To date, research has only been undertaken in the UK – we recommend that future research takes other national contexts into account. Other economic sectors also represent promising areas for future research, potentially including social enterprises in the green economy. Sustainability transitions theories offer a potentially valuable means for understanding the role of businesses in engendering a green economy.
Practical implications – Implications for policy frameworks are outlined in the conclusions.
Originality/value of chapter – By incorporating policy and support organisations, and informal networks of support, the chapter challenges the dominant view of the lone entrepreneurial hero and points to the significance of networks for facilitating green entrepreneurship. This will be of importance for policy makers and funders of entrepreneurship programmes.