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Definitions of domestic homicide shape data collection and prevention efforts and, consequentially, our understanding of these crimes. This chapter explores issues related to defining domestic homicide in the context of our work with the Canadian Domestic Homicide Prevention Initiative with Vulnerable Populations (CDHPIVP). We discuss selected case studies to demonstrate what cases are included and excluded in this work and to highlight the importance of understanding our narrower, project-based definition in relation to the larger context of domestic violence-related homicides and deaths. By considering how victims and perpetrators are identified when defining domestic violence, we illustrate how undercounting of domestic homicide may occur, contributing to the “dark figure” of domestic homicide. Furthermore, we argue that cases from certain groups, such as Indigenous women in Canada, may be systematically excluded from definitions of domestic homicide. In reflecting on these issues and cases, our aim is to advance calls for consistency and transparency in definitions to allow for stronger research across jurisdictions (Fairbairn, Jaffe, & Dawson, 2017; Jaffe et al., 2017), as well as to support efforts of initiatives such as domestic violence death review committees (DVDRCs) in their work to prevent domestic homicides.

The computer industry is renowned for its rapid rate of change and its inventiveness. People are becoming used to constantly changing technology, falling prices and diminishing sizes. But concurrently with this increasing awareness there is, I believe, still a great deal of innate apprehension about the introduction of small computers to one's own small business. The feeling is that it is all very well for somebody else to do it — big companies who can afford the specialists, for example — but for one's own business ‘let us wait and see’ is a frequently encountered response. How can we overcome this overly cautious attitude?

The quality of printing produced by computers is often of a poor standard. Most people can tell at a glance which parts of their bills, or bank statements, are printed by a computer — the parts that are awkward to read and of poor quality. In general, computer printed documents are inferior to typed documents. This may not matter too much for bills, but the current explosion in office word‐processing computers means a corresponding explosion in the number and variety of badly printed documents being produced.

The purpose of this paper is to describe how the customer‐service centre at Fairbairn Private Bank (FPB) was transformed by a training initiative that led to a string of awards.

Details the origins of the training initiative, how it was delivered and the training outcomes.

Reveals that the training has enabled FPB to exceed targets for reducing serious justified complaints, financial errors and account closures. New accounts are being opened at almost twice the rate seen in 1999. A client survey has shown 98 percent of respondents are more than satisfied with the standard of service, and 99 percent with the speed of answering telephones. Client referrals now account for 80 percent of business introductions and new accounts outnumber closures four to one.

Highlights the powerful combination of in‐house expertise and external trainers to design and deliver training in the financial‐services sector.

Emphasizes the importance of bespoke training in an area where no appropriate accreditation was available and the bank had to chart its own progress.

This chapter examines the involvement of finance companies in the purchasing and leasing of Australian farmlands. This is a new global phenomenon as, in past decades, finance companies have lent money to farmers, but have rarely sought to purchase land themselves. We investigate and discuss the activities of the Hancock company – an asset management firm that invested in farmland in northern NSW. Material on the activities of Hancock and other investment firms were obtained from documents on the public record, including newspaper reports. Semi-structured interviews with community members were conducted in the region of NSW where Hancock operated. Australian agriculture is being targeted for investment by companies in the finance industry – as part of a growing ‘financialization’ of farming. While it is financially beneficial for companies to invest, they do not do so in ‘empty spaces’ but in locations where people desire to live in a healthy environment. The Hancock company was criticized by community residents for failing to recognize the concerns of local people in pursuing its farming activities. To date, there have been few studies on the financialization of farming in Australia. By investigating the operations of the Hancock company we identify a number of concerns emerging, at the community level, about an overseas company running Australian-based farms.

The conference and exhibition got off to a good start with an official reception by the Mayor of Bournemouth on Tuesday evening where attendees could relax and chat—a pleasant way to meet old friends and to make new acquaintances.

Since the 1994 regime change many South African public libraries have been destroyed by the communities they were serving which raises questions about how communities perceive these libraries. With the loss of activist library organizations, few insights are gained from activists or critical librarianship on how to respond. In this context, the chapter examines public library social inclusion and poverty alleviation initiatives, and government conditional grants to public libraries.

Using a transformative paradigm, a qualitative approach and thematic analysis, the chapter examines recent literature on public libraries and social inclusion, and local annual and parliamentary reports. A mini-survey yields case study material.

The findings augment the scarce store of recent evidence on South African public libraries. Most provinces had built new libraries, upgraded others, and installed information and communication infrastructure to enhance access. Problems included governance, fund wastage, and staffing. The libraries have great potential to improve their relevance for local communities.

The poor survey response rate and lack of a comprehensive national database on public libraries limits the research. Annual reports are uneven in comprehensiveness, making comparison difficult.

The chapter recommends (i) creating a national information system to monitor service delivery via the grants and enable rigorous investigation of their impact and (ii) increased government support for public library social inclusion initiatives.

First hand evidence from local librarians and official reports demonstrates the grants’ effect on public library promotion of social inclusion and shows what is possible in a situation of historical inequities.