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During this current era of the knowledge economy, knowledge activities have greatly impacted manufacturing activities, with knowledge being treated as a critical factor that creates and sustains competitive advantages. Past studies tended to relate knowledge works with organizational tasks and assumed that knowledge workers implement those tasks to achieve organizational goals. Accordingly, the purpose of this paper is to employ the perspective of task domain as the basis to clarify the impact of manufacturing task domains on the manufacturing strategy, as well as the mediating effects of knowledge advantage on such an impact.

The authors follow Becerra-Fernandez and Sabherwal’s (2001) task which focus/task breadth dichotomy as the basis to define market-based task domains, employs Leonard-Barton’s (1995) T-shaped skill as the theoretical base to construct knowledge advantages, i.e., knowledge depth (I-shaped skill), diversity (hyphened skill), and convergence (T-shaped skill), and uses the conventional typology to measure the manufacturing strategy (i.e. cost, quality, flexibility, and delivery). The empirical study is conducted via a questionnaire survey and selects Taiwan’s top 600 manufacturers as the population and accordingly collects 131 effective observations.

The empirical evidence indicates that firms’ priorities on cost and delivery are positively caused by the focus orientation of the tasks, while their priorities on quality and flexibility are positively caused by both focus and diversity orientations of the tasks. The results also signify that knowledge advantages perform complete mediation on the previous relationships. In more detail, knowledge depth presents mediation on focus orientation, and knowledge convergence exhibits mediating effects both on focus and breadth orientations. The statistics point out that knowledge depth has the highest impact on the manufacturing strategy, but knowledge diversity fails to significantly explain the manufacturing strategy.

Literature assumed that knowledge activities are task-driven issue; this study hence examines knowledge advantage based on the task domain perspective to clarify the architecture and contents of knowledge advantages.

Intangibility plays a critical role in the field of services and brings great managerial problems to services firms, particularly for cross‐national firms that operate in unfamiliar host markets. This study attempts to explore how to raise the tangibility of services in foreign markets by marketing‐based activities, rather than the conventional perspective based on operational activities.

Based on the literature, this study builds a six‐element model to circumscribe and define the managerial problems caused by intangibility. Moreover, this study proposes six strategies to raise consumers’ sense of tangibility toward services, namely: quantitation, ranking, factualization, substantialization, word‐of‐mouth effect, and information frequency. Following that, this study samples US‐, Japan‐, and Europe‐owned firms operating in China and Taiwan to examine the proposed model.

The results indicate that the six strategies can improve the tangibility of services sufficiently, especially quantitation, ranking, and substantialization. This study also builds a three‐construct, nine‐item services tangibility scale to measure consumers’ perceptions of tangibility toward a particular service. Statistical evidence confirms the reliability, discriminant, and convergent validity of the scale.

This study not only conducts an academic model construction on the service tangibility issue, but also provides a new insight on the services practices cross‐nationally. This study constructs the model by reviewing the literature primarily, while seeming to neglect opinions from the practical world. Future studies could solidify the model by involving more practical viewpoints with deep expert interviews and observations.

Past studies have paid extensive attention to investigate learning issues in individual, organizational and team contexts. Learning activities in the workplace, however, often occur in the interdisciplinary dyadic context. Hence, the purpose of this paper is to clarify what factors make interdisciplinary dyads lead to better learning effects. The authors attempted to clarify two major agendas: What knowledge factors (intellectual capitals) owned by the parties of the dyads can induce better learning effects? What contextual factors (learning tasks) can make better learning effects during the dyadic learning process?

To examine the previous agendas, the authors first conducted in-depth interviews and an exploratory survey so that a four-element dyadic intellectual capital (DIC) architecture was circumscribed: knowledge interdependency, expertise similarity, collaborative routines and mutual trust. Dyadic learning tasks were classified as exploitative and exploratory learning. The authors then sampled 248 respondents for the formal empirical survey to examine the relationship between DIC, dyadic learning tasks and knowledge sharing.

The statistical evidences confirmed the positive relationships between DIC and knowledge sharing, and the results also signified the previous relationships with a mediating effect from exploratory learning, while the effect of exploitative learning was not supported. Thus, only dyads (the two heads) with knowledge interdependency and mutual trust can make the exploratory task better than that of one individual (the one head).

This study provides a new insight into the learning issue with an interdisciplinary dyadic perspective to supplement the existing gap between academic efforts and learning practices in the workplace.

Hiring, selecting or assessing plant operatives' proficiency in the UK construction industry is an increasingly difficult task. A number of plant operator certification schemes are available to practitioners and each scheme trains to a myriad of bespoke standards. Consequently, the decision to employ a candidate often rests upon the employer's intuition and judgement and creates an unnecessary dilemma. To address this aforementioned problem, findings of research work that modelled plant operators' maintenance proficiency is presented. A UK nationwide survey was conducted to elicit plant professional opinion on what ‘training and educational’ (T&E) attributes constitute ‘good’ operator proficiency. The data was then arranged into three categories of operator maintenance proficiency: good, average and poor Multivariate Discriminant Analysis (MDA) was used on 75 percent of a simulated data set. The model utilised five T&E attributes, namely: duration of training provided, operator holder of alternative training card (not Certificate of Training Achievement (CTA) or Scottish/National Vocational Qualifications (S/NVQ)), operator's oral communication skills, operator's planning skills and operator's mechanical knowledge. Performance analysis revealed that model classification accuracy was 89.10 percent. The remaining 25 percent hold out sample was then modelled for validation purposes using the derived MDA model. Accuracy of the sub‐sample model was high at 77.60 percent whilst a paired sample T‐tests for the 75 percent and 25 percent sample data established that there was no significant statistical difference between actual and predicted classifications. Future work is proposed that aims to model other factors that influence operator maintenance proficiency; namely, work situational, motivational management and personal factors.

Petroleum products are prime commercial sources of energy throughout the world in spite of the impressive efforts of the International Energy Agency (IEA) and European Economic Community (EEC) to find viable alternatives. Energy is the vehicle for economic development and the policy of the Nigerian government is that petroleum should be tapped, developed and optimally distributed for the overall development of society. Owing to several factors, the distribution and marketing of petroleum products have developed hydra‐headed problems constituting a major source of concern and embarrassment to the government, private organisations and individuals.

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Tenn. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

The paper aims to propose a system that uses a combination of techniques to suggest weld requirements for ships parts. These suggestions are evaluated, decisions are made and then weld parameters are sent to a program generator.

A pattern recognition system recognizes shipbuilding parts using shape contour information. Fourier‐descriptors provide information and neural networks make decisions about shapes.

The system has distinguished between various parts and programs have been generated so that the methods have proved to be valid approaches.

The new system used a rudimentary curvature metric that measured Euclidean distance between two points in a window but the improved accuracy and ease of implementation can benefit other applications concerning curve approximation, node tracing, and image processing, but especially in identifying images of manufactured parts with distinct corners.

A new proposed system has been presented that uses image processing techniques in combination with a computer‐aided design model to provide information to a multi‐intelligent decision module. This module will use different criteria to determine a best weld path. Once the weld path has been determined then the program generator and post‐processor can be used to send a compatible program to the robot controller. The progress so far is described.

This paper reviews the strategic responses of successful local Chinese banks (LCBs) in the changeable Hong Kong banking sector over the past decades. Given the mixed outlook of the industry resulting from the handover of sovereignty, financial internationalization, and regional and domestic economic developments, this paper also discusses the benefits of using strategic alliance as a means for LCBs to meet current and future challenges. Based on case reviews, the paper demonstrates the values of strategic management concepts for small banks to cope with an externally oriented and politically uncertain operating environment.

‘Soldering and Cleaning in Electronics’ international conference, including an exposition, took place in Brno on 12–13 October 1993. The conference was organised by SMT‐Info, together with the ISHM‐Czech and Slovak Chapter. The purpose of this common action was to bring together the professionals in surface mount technology and thick film technology. In the framework of the conference, in which 130 home and foreign delegates participated, the annual meeting of the ISHM‐Czech and Slovak Chapter took place.

‘A MAP OF THE WORLD that does not include Utopia is not worth glancing at’ wrote Oscar Wilde. ‘It leaves out the one country at which humanity is always landing. And when it lands there it looks out and, seeing a better country, sets sail again. Progress is the realization of Utopias’.