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This study examined the impact of interpersonal and intrapersonal factors upon the use of competitive and collaborative conflict resolution strategies in response to negative feedback Male and female college students were asked to recall instances of interpersonal conflicts where they received negative feedback from peers. Different factors predicted competition and collaboration. Greater negative affect led to more competition, while feedback on more important topics within closer relationships led to more collaboration. Gender had indirect effects on both of these assertive strategies, with women being more likely to both compete and collaborate. Several implications for further research are discussed.

This study aims to explore auto mechanics awareness of repairs and maintenance related to the car’s cybersecurity and provide insights into challenges based on current practice.

This study is based on an empirical study consisting of semistructured interviews with representatives from both branded and independent auto workshops. The data was analyzed using thematic analysis. A version of the capability maturity model was introduced to the respondents as a self-evaluation of their cybersecurity awareness.

Cybersecurity was not found to be part of the current auto workshop work culture, and that there is a gap between independent workshops and branded workshops. Specifically, in how they function, approach problems and the tools and support available to them to resolve (particularly regarding previously unknown) issues.

Only auto workshop managers in Sweden were interviewed for this study. This role was picked because it is the most likely to have come in contact with cybersecurity-related issues. They may also have discussed the topic with mechanics, manufacturers or other auto workshops – thus providing a broader view of potential issues or challenges.

The challenges identified in this study offers actionable advice to car manufacturers, branded workshops and independent workshops. The goal is to further cooperation, improve knowledge sharing and avoid unnecessary safety or security issues.

As cars become smarter, they also become potential targets for cyberattacks, which in turn poses potential threats to human safety. However, research on auto workshops, which has previously ensured that cars are road safe, has received little research attention with regards to the role cybersecurity can play in repairs and maintenance. Insights from auto workshops can therefore shed light upon the unique challenges and issues tied to the cybersecurity of cars, and how they are kept up-to-date and road safe in the digital era.

While literature offers substantial evidence regarding both strengths and shortcomings of experiential learning for learners, far less is known about how educators reflect on, make sense of, and learn from experiential teaching, let alone address emotions that invariably affect the process (Pekrun & Linnenbrink-Garcia, 2012; Wright, Lund Dean, & Forray, 2021). The purpose of this chapter is to explore the dynamic nature of emotions in the context of experiential teaching, that is, the facilitation of experiential learning activities, by examining critical incidents from the educators’ perspective. The chapter begins by introducing literature on experiential teaching and emotion. The authors then present the empirical findings from a critical incidents study, noting how participants succeeded or failed to catch the waves of emotion that emerged while facilitating experiential learning activities. The authors connect the findings with the existing literature, taking into consideration both sensemaking and reflective practices during and after experiential teaching. The authors close by identifying ways educators can learn to surf the inevitable waves of emotion that can emerge within themselves and in learners, offering specific tools to maintain balance and develop further competence in the midst of experiential learning.

The paper discusses some of the central features of IMP and industrial network research. Different types of empirical phenomena that are in focus of this research are presented. The paper also comments on epistemology, acknowledging some of the underpinnings of industrial network research and how they affect the use of case studies. Examples of case or narrative methodology are provided, taking a starting point in a set of chosen doctoral theses. In addition, a condensed version of the author’s own experiences from a case research and case-writing process covering a period of more than five years is provided (Andersson, 1996a, b). Literature support is brought in for the fact that case writing and the creation of narratives is often a long and ambiguous process of finding a final plot which merges the theoretical with the empirical. The conclusions and comments summarize some of the main implications and ideas emerging from the text, and points also to some emerging discussions in social science on the importance and status of narrative knowledge.

Drawing upon resource-based view (RBV) and attribution theoretical lenses, this chapter provides a paradigm for examining the interplay among environmental investment towards green innovation, environmental disclosure as well as firm performance using the structural equation modelling (SEM) methodology. This chapter demonstrate a growing environmental awareness among stakeholders of the relevance of environmental performance to share value. It is also suggested that the mediating power of environmental disclosure between environmental investment and firm value as well as incremental goodwill is crucial. The findings of this chapter provide critical implications for several stakeholders that if environmental performance is hypothesised to affect the firm's value, companies may take proactive measures to avert potential environmental-related violations. Besides, investors may trade based on the evidence as to how firm value and its goodwill from acquisition will be affected by news of its environmental performance.

The purpose of this paper is to examine the controversy surrounding the 2006 extension of the Macy brand to the Marshall Field's stores. Initial reactions, as well as on‐going resistance, to the re‐branding provide a means of understanding of the strength of retail brand, how it is established and whether “symbols and traditions” may be separated from retail brand per se.

The effort of Federated Department Stores (later Macy's Inc.) to rebrand Marshall Field as Macy's offers a unique opportunity to understand retail brand. This paper relies on news accounts for a chronology of events leading up to and following the Marshall Field's re‐branding as Macy's. In addition, analysis of postings to the customer‐originated fieldsfanschicago blog is used to understand, from the consumer's viewpoint, how retail brand is formed and to consider the strength of retail brand.

The paper concludes that retail brand may be as strong as product brand, that personal experience, as well as retailer‐controlled variables, is strongly associated with retail brand, and that retailer “symbols and traditions” are an integral component of retail brand.

This paper examines retail brand in the context of the extension of family brand. The use of blog posts permits a first‐hand account of how customers perceive retail brand and of how intense their attachment to such brands may be.

In every industry there are resources. Some are moving, others more fixed; some are technical, others social. People working with the resources, for example, as buyers or sellers, or users or producers, may not make much notice of them. A product sells. A facility functions. The business relationship in which we make our money has “always” been there. However, some times this picture of order is disturbed. A user having purchased a product for decades may “suddenly” say to the producer that s/he does not appreciate the product. And a producer having received an order of a product that s/he thought was well known, may find it impossible to sell it. Such disturbances may be ignored. Or they can be used as a platform for development. In this study we investigate the latter option, theoretically and through real world data. Concerning theory we draw on the industrial network approach. We see industrial actors as part of (industrial) networks. In their activities actors use and produce resources. Moreover, the actors interact − bilaterally and multilaterally. This leads to development of resources and networks. Through “thick” descriptions of two cases we illustrate and try to understand the interactive character of resource development and how actors do business on features of resources. The cases are about a certain type of resource, a product − goat milk. The main message to industrial actors is that they should pay attention to that products can be co-created. Successful co-creation of products, moreover, may require development also of business relationships and their connections (“networking”).

This study explores whether machinery firms with a ‘hidden champions’ profile leverage Industry 4.0 practices to roll out smart services; whether this allows them to get a firm grip on their installed base; and whether it allows them to expand their international (service) business. The research is conducted based on exploratory, multiple-case study methods.

The author finds that the implementation of smart services can improve a machine tool builder’s hold on its installed base and expand the scope of its international (service) business. However, the study also finds that the ability to capitalise on this potential depends on a series of moderating variables. The study also concludes that there is a risk that smart services do not unlock a strong willingness-to-pay among potential customers.

It, therefore, calls into question several conventional wisdoms, such as the possibilities that Industry 4.0 offers for suppliers operating in business-to-business markets, and the receptiveness to smart services by buyers in such markets. Finally, it highlights the specific liabilities faced by hidden champions with regard to expanding their smart services business.

The chapter provides practical insights into the hurdles that industrial suppliers must overcome in their attempts to achieve uptake of smart services by customers, particularly within a cross-border context.