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Article
Publication date: 1 April 1999

Mehrdad Baghai, Lar Bradshaw, Stephen Coley and David White

When it comes to performance metrics, one size definitely does not fit ail—the right metric applied at the wrong time can stunt corporate growth.

449

Abstract

When it comes to performance metrics, one size definitely does not fit ail—the right metric applied at the wrong time can stunt corporate growth.

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Journal of Business Strategy, vol. 20 no. 4
Type: Research Article
ISSN: 0275-6668

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Article
Publication date: 1 December 2001

David Bradshaw and Colin Brash

Presents extensive research conducted over several years by Ovum researchers posing as customers into customer relationship management (CRM), call centre and e‐commerce strategies…

6786

Abstract

Presents extensive research conducted over several years by Ovum researchers posing as customers into customer relationship management (CRM), call centre and e‐commerce strategies and the software required to support them. Aims to establish how companies in the UK can address the need to support multiple channels and where they can make improvements to serve their customers better. Concludes that almost all of the companies surveyed performed poorly and presents three essential insights that companies should take into account for improving CRM.

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International Journal of Retail & Distribution Management, vol. 29 no. 12
Type: Research Article
ISSN: 0959-0552

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Article
Publication date: 1 July 2006

David Bradshaw

The purpose of this paper is to explore the element of trust that is common to and underpins both the successful legitimate business venture and the successful fraud.

627

Abstract

Purpose

The purpose of this paper is to explore the element of trust that is common to and underpins both the successful legitimate business venture and the successful fraud.

Design/methodology/approach

The paper questions whether the cumulative effect of financial crime in our society may ultimately be more serious than in terms of damaging personal and business relationships than the actual losses incurred.

Findings

Law enforcement agencies must not lose sight of the significant impact that financial crime is having on our everyday activities. There is a pressing need to ensure that within our communities trust remains a power for good within business relationships.

Practical implications

The paper was aimed at raising the awareness of the intangible impact of white collar crime on our society and the need to avoid becoming complacent about such offending at a time when the law enforcement focus in many countries tends to be on violent offending in our community.

Originality/value

The paper will be of interest to those working in the field of economic crime or researching the topic.

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Journal of Financial Crime, vol. 13 no. 3
Type: Research Article
ISSN: 1359-0790

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Article
Publication date: 1 January 1986

Joseph A. Grau

“Synergy” in the title of this article is used in the root generic sense of “work together”. I am not really looking for something greater than the parts to emerge from the…

89

Abstract

“Synergy” in the title of this article is used in the root generic sense of “work together”. I am not really looking for something greater than the parts to emerge from the conjunction of corporate management and orthopraxis — although I would be delighted if it were to come about. In point of sober realism, I would settle for functional co‐existence of business process and serious concern for social justice. Put baldly, the title question could be rephrased to read:

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International Journal of Social Economics, vol. 13 no. 1/2
Type: Research Article
ISSN: 0306-8293

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Article
Publication date: 1 October 2006

Michelle McCarthy

27

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Tizard Learning Disability Review, vol. 11 no. 4
Type: Research Article
ISSN: 1359-5474

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Article
Publication date: 1 October 1998

David Pollitt

At the World Bank we are learning that economic development is more of a process of knowledge accumulation than of capital accumulation, all the more pertinent becausethe creation…

175

Abstract

At the World Bank we are learning that economic development is more of a process of knowledge accumulation than of capital accumulation, all the more pertinent because the creation and dissemination of knowledge are accelerating rapidly. The stock of understanding of knowledge itself is growing more rapidly as a result of advances in our understanding of scientific principles. In addition, rapid developments in information and communications technologies (in part the results of these advances) are themselves speeding the rate of generating and diffusing knowledge. This is largely being achieved by reducing the cost of codifying and processing information.

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International Journal of Retail & Distribution Management, vol. 26 no. 10
Type: Research Article
ISSN: 0959-0552

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Article
Publication date: 1 February 1987

Eleanor S. Block

What a difference a few years make! In the fall 1982 issue of Reference Services Review I described forty reference monographs and serial publications on photography. That article…

125

Abstract

What a difference a few years make! In the fall 1982 issue of Reference Services Review I described forty reference monographs and serial publications on photography. That article concluded with these words, “a careful reader will be aware that not one single encyclopedia or solely biographical source was included…this reviewer could find none in print…A biographical source proved equally elusive” (p.28).

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Reference Services Review, vol. 15 no. 2
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 1 March 1981

In a full blaze of comings and goings, it is unnecessary to remind ourselves that the holiday season is upon us; mass travel to faraway places. The media have for months, all…

205

Abstract

In a full blaze of comings and goings, it is unnecessary to remind ourselves that the holiday season is upon us; mass travel to faraway places. The media have for months, all through the winter, been extolling a surfeit of romantic areas of the world, exspecially on television; of colourful scenes, exotic beauties, brilliant sunshine everywhere; travel mostly by air as so‐called package tours — holidays for the masses! The most popular areas are countries of the Mediterranean littoral, from Israel to Spain, North Africa, the Adriatic, but of recent years, much farhter afield, India, South‐east Asia and increasingly to the USA.

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British Food Journal, vol. 83 no. 3
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 28 March 2008

Sonya Lipczynska

187

Abstract

Details

Reference Reviews, vol. 22 no. 3
Type: Research Article
ISSN: 0950-4125

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Article
Publication date: 1 May 1983

Much to the relief of everyone, the general election has come and gone and with it the boring television drivel; the result a foregone conclusion. The Labour/Trade Union movement…

220

Abstract

Much to the relief of everyone, the general election has come and gone and with it the boring television drivel; the result a foregone conclusion. The Labour/Trade Union movement with a severe beating, the worst for half a century, a disaster they have certainly been asking for. Taking a line from the backwoods wisdom of Abraham Lincoln — “You can't fool all the people all the time!” Now, all that most people desire is not to live easy — life is never that and by the nature of things, it cannot be — but to have a reasonably settled, peaceful existence, to work out what they would consider to be their destiny; to be spared the attentions of the planners, the plotters, provocateurs, down to the wilful spoilers and wreckers. They have a right to expect Government protection. We cannot help recalling the memory of a brilliant Saturday, but one of the darkest days of the War, when the earth beneath our feet trembled at the destructive might of fleets of massive bombers overhead, the small silvery Messerschmits weaving above them. Believing all to be lost, we heaped curses on successive Governments which had wrangled over rearmament, especially the “Butter before Guns” brigade, who at the word conscription almost had apoplexy, and left its people exposed to destruction. Now, as then, the question is “Have they learned anything?” With all the countless millions Government costs, its people have the right to claim something for their money, not the least of which is the right to industrial and domestic peace.

Details

British Food Journal, vol. 85 no. 5
Type: Research Article
ISSN: 0007-070X

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