As part of their provision for children and adolescents, South London and Maudsley NHS Foundation Trust (SLaM) provides acute and elective inpatient and day patient care for young…
Abstract
As part of their provision for children and adolescents, South London and Maudsley NHS Foundation Trust (SLaM) provides acute and elective inpatient and day patient care for young people aged between 12 and 18 years at the Snowsfields Unit at Guy's Hospital. An important aspect of the unit's work consists of supporting young people to continue their engagement with education, and a curriculum is provided by the Bethlem and Maudsley School that focuses on positive re‐engagement with self, others and, by extension, with mainstream education. There is a strong cross‐curricular emphasis on personal, social, health, emotional literacy and creative education, alongside the consolidation of basic skills for living (literacy, numeracy, ICT and life skills).
Details
Keywords
BASF Farben + Fasern AG, Muenster, has acquired the Mobil Chemicals plant at Tiel, Netherlands, which becomes part of its newly formed subsidiary company, BASF Coatings BV. One…
Abstract
BASF Farben + Fasern AG, Muenster, has acquired the Mobil Chemicals plant at Tiel, Netherlands, which becomes part of its newly formed subsidiary company, BASF Coatings BV. One hundred and twenty‐five people are employed at the plant, which manufactures industrial paints, container coatings and coatings for polypropylene film.
Examines the mature market, defined as consumers age 50 years orolder, and reviews 33 segmentation methods for the mature market andidentifies five key segmentation criteria…
Abstract
Examines the mature market, defined as consumers age 50 years or older, and reviews 33 segmentation methods for the mature market and identifies five key segmentation criteria: discretionary income, health, activity level, discretionary time, and response to others. Integrates methods devised by other researchers and provides marketers with a step‐by‐step, actionable segmentation method based on these five criteria. Offers implications for managers.
Details
Keywords
This chapter examines the differing ways in which the criminal responsibility of children has been understood in English and Australian common law. The doctrine of “doli incapax”…
Abstract
This chapter examines the differing ways in which the criminal responsibility of children has been understood in English and Australian common law. The doctrine of “doli incapax” has for many centuries worked to establish a presumption in law that children between the ages of around 10 and 14 are incapable of forming criminal intent, unless it can be shown that they are capable of ‘guilty knowledge’ about their actions. In this approach, children are presumed to be ‘naughty’ until it can be shown that they are ‘bad’. However, events such as the murder of James Bulger in 1993 have led to the abolition of the doctrine in the UK, and its questioning in Australia. The chapter will outline how and why the law’s distinction between adults and children in relation to crime has become unstable, and explain the implications of the legal conception of childhood for the sociology of childhood more broadly. It will also explore how a closer look at the history of the doli incapax presumption sheds considerable light on the central and active role played by the judiciary and the legal profession, as opposed to other social and professional groups, in the development of a particular legal construction of childhood.
Details
Keywords
Augustus E. Osseo‐Asare, David Longbottom and Pieris Chourides
The purpose of this paper is to increase awareness of the critical role of “managerial leadership” in total quality management (TQM) implementation in UK higher education…
Abstract
Purpose
The purpose of this paper is to increase awareness of the critical role of “managerial leadership” in total quality management (TQM) implementation in UK higher education institutions (HEIs), and to encourage further research on how to sustain management and leadership best practices for total quality improvement in higher education.
Design/methodology/approach
A critical review of the literature on managerial leadership provides the theoretical scope which led to the setting of research objectives. The objectives were achieved through a survey of academics and non‐academics responsible for teaching and research quality improvement in a sample of 42 UK HEIs between the period 2000 and 2005. A mix of questionnaires, interviews, inductive analysis and hypothesis testing, was used to explore, describe and to explain the nature of the relationship between the degrees of efficiency and effectiveness of quality management practices in the participating UK HEIs.
Findings
The analysis of the survey results revealed “weak” associations between the degrees of efficiency and effectiveness in the quality management practices adopted by participating UK HEIs. It provides examples of weak quality management practices as empirical evidence of “weak” association between “management efficiency” and “leadership effectiveness” in UK HEIs.
Research limitations/implications
International generalization of findings requires the sample size to be increased to include more HEIs from the UK and other countries with similar educational systems. Further quantitative research is needed to provide in depth explanation of the nature of the functional relationship between the degrees of effectiveness and efficiency of quality management practices in higher educational settings.
Practical implications
Understanding the nature of the association between the degrees of effectiveness and efficiency of quality management practices would provide a conceptual framework which would enable academics and practitioners to reflect critically on the “efficiency” and “effectiveness” of teaching and research quality improvement decisions and actions to ensure successful implementation of TQM best practices.
Originality/value
Uses the degrees of efficiency and effectiveness as criteria for evaluating managerial leadership in UK higher education, and recommends strengthening of the association between the criteria through continuous improvement in the efficiency and effectiveness of teaching and research quality improvement practices.
Details
Keywords
Resulting from a management buy‐out, Kemutec Group Ltd now comprises four divisions operating in the powder processing field; Mucon—A long established manufacturer of valves…
Abstract
Resulting from a management buy‐out, Kemutec Group Ltd now comprises four divisions operating in the powder processing field; Mucon—A long established manufacturer of valves, feeders & controllers; Kek‐Gardner — A market leader in milling blending & processing equipment; KPS — Offer the design and commissioning of complete process systems; Tourell — Specialised confectionery machines.
In 1899 the medical practitioners of Dublin were confronted with an outbreak of a peculiar and obscure illness, characterised by symptoms which were very unusual. For want of a…
Abstract
In 1899 the medical practitioners of Dublin were confronted with an outbreak of a peculiar and obscure illness, characterised by symptoms which were very unusual. For want of a better explanation, the disorder, which seemed to be epidemic, was explained by the simple expedient of finding a name for it. It was labelled as “beri‐beri,” a tropical disease with very much the same clinical and pathological features as those observed at Dublin. Papers were read before certain societies, and then as the cases gradually diminished in number, the subject lost interest and was dropped.
Complaints handling is not a substitute for abdicating the responsibility for managing quality and achieving customer satisfaction. Indeed, the former and the latter are nothing…
Abstract
Complaints handling is not a substitute for abdicating the responsibility for managing quality and achieving customer satisfaction. Indeed, the former and the latter are nothing but synonymous expressions and quite compatible concepts. This paper treats the issue of complaints handling and management as essential for achieving customer retention and loyalty. It argues the principle, demonstrates the points through best practice application, and produces a roadmap and an audit tool for developing a culture which is not averse to handling complaints.
Details
Keywords
The purpose of this paper is to highlight consumer trends relating to the baby boomer generation and identify the relevant marketing communications required to connect with these…
Abstract
Purpose
The purpose of this paper is to highlight consumer trends relating to the baby boomer generation and identify the relevant marketing communications required to connect with these travelers.
Design/methodology/approach
This study involved a thorough review of recently published marketing research and new reports dedicated to the baby boomer generation and the travel industry.
Findings
Traveling boomers are looking for a memorable experience rather than a holiday, seeking authenticity, spiritual and mental enlightenment, nostalgia, convenience and spontaneity, all packaged in a safe, customized, healthy, green wrapping and delivered with great customer service. To connect with these boomers, marketers should emphasize youth, use nostalgia, show how to improve boomers' lives, provide detailed information, promote the experience, and use a variety of media.
Research limitations/implications
The literature on marketing to baby boomers is fragmented and sometimes contradictory. This could be because the boomer market is not homogenous. Further research is needed to understand the different segments of the boomer market. Recognizing the differences among these segments and understanding their motivations and desires, can help tourism marketers craft products, strategies and messages that will resonate with this generation.
Practical implications
The key to securing and retaining this growing lucrative segment is better understanding of how they behave, their buying motivations and their needs as they get older. This paper has moved one step forward in this understanding by identifying the key psychographic nuances of the traveling boomer and suggesting how to connect with them.
Originality/value
This is an original contribution in that it is one of the first academic papers to address the traveling baby boomer. It will be of significant value to those marketing tourism services in the twenty‐first century.