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Article
Publication date: 1 February 2001

John Griffiths, Bruce Elson and David Amos

In turbulent, highly competitive markets corporate organisations are faced with the dichotomy of “downsizing” their costs, yet at the same time improving the service that they…

2729

Abstract

In turbulent, highly competitive markets corporate organisations are faced with the dichotomy of “downsizing” their costs, yet at the same time improving the service that they offer their customers. This paper shows how a more market‐orientated approach can bring greater benefits for companies. Additional “soft” services can help to tailor a package of customer service and provide product and service differentiation, while inverting the traditional organisational structure can bring customer and supplier closer and lead to greater collaboration. This requires more open communication systems for the rapid capture, transfer and management of information. This has proved difficult in the past, but Web‐based technology is changing all of that. The paper concludes that all of these features are essential for a customer‐supplier interaction model that can provide the customer with added value in product and service delivery, and the supplier with increased business opportunities.

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Managing Service Quality: An International Journal, vol. 11 no. 1
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 1 June 1995

Amos David Thompson and Brian H. Kleiner

This year the median age of American workers will hit 40 [8]. This is the age at which workers become older employees and most will fall under the umbrella of the federal Age…

235

Abstract

This year the median age of American workers will hit 40 [8]. This is the age at which workers become older employees and most will fall under the umbrella of the federal Age Discrimination in Employment Act (ADEA). The ADEA was passed in 1967 and is based on the precept that one's ability, not age, should determine whether a person gets or retains a job. It applies to all organisations which have 20 or more employees. It is supervised by the Equal Employment Opportunities Commission (EEOC).

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Equal Opportunities International, vol. 14 no. 6/7
Type: Research Article
ISSN: 0261-0159

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Article
Publication date: 1 March 1917

The Third Annual Report of the Carnegie United Kingdom Trust, for the year ending 31st December, 1916, has just been issued, and we suppose is now in the hands of most librarians…

33

Abstract

The Third Annual Report of the Carnegie United Kingdom Trust, for the year ending 31st December, 1916, has just been issued, and we suppose is now in the hands of most librarians. It is a record of great and important activity which is being pursued on catholic and well considered lines. With what is the outstanding feature of the report, the attempt to revivify a purely English School of Music, while we welcome it gladly, we are not concerned, except in so far as it suggests the establishment of a large central lending library for music, which would lend copies to small choirs, orchestras and similar bodies, for trial and performance; and all librarians will be interested in the decision to publish, after the War, the church music composed in the Tudor and Elizabethan periods, which is being edited by the organist of Westminster Cathedral, Dr. Terry. A library edition will be printed five years hence to serve as a classical record, and the more important works will be printed in an inexpensive form for wider circulation. Anyone who has studied the history of music will know that in the Elizabethan period the English were the most musical people in the world, and this work will do much to establish that fact, and to inspire modern musicians, with all their present day resources, to develop on more distinctly national lines.

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New Library World, vol. 19 no. 9
Type: Research Article
ISSN: 0307-4803

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Article
Publication date: 1 March 1998

Judith M. Hall and Angela Fairney

In this article an audit of the service provided by our osteoporosis clinic at St. Mary's Hospital, Paddington, is described. The aim was to assess the quality of the service and…

57

Abstract

In this article an audit of the service provided by our osteoporosis clinic at St. Mary's Hospital, Paddington, is described. The aim was to assess the quality of the service and to identify deficiencies that could be improved upon. It extended into primary care, and included an enquiry into patient satisfaction. From April to October 1995 154 patients (of whom 150 were female) were referred to the clinic. Of these 118 required a bone density measurement and 34% of patients had osteoporosis. The general practitioners (GPs) were satisfied with the waiting time for appointments and the standard of advice and treatment (>90%) but the standard set for communication was not achieved. The inadequate premises for the clinic did not deter the patients from documenting their satisfaction with the service provided. Subsequently, improvements have been made. We conclude that an osteoporosis clinic is an important part of the shared care approach to prevention and treatment of osteoporosis.

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Journal of Clinical Effectiveness, vol. 3 no. 3
Type: Research Article
ISSN: 1361-5874

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Article
Publication date: 1 June 1991

This is the title of an article by Sheila Rothwell in Vol. 91 No. 1 of the European Business Review. The developments in working trends, problems, legislation, and research in the…

105

Abstract

This is the title of an article by Sheila Rothwell in Vol. 91 No. 1 of the European Business Review. The developments in working trends, problems, legislation, and research in the context of equal opportunities in employment in the 1980s are examined. Attempted policy changes are detailed in the following areas: education, training, employment, trade unions, and social policy. There is discussion of three themes which have been the subject of debate: conforming to the male career model; obtaining greater recognition for “female” qualities, skills and attributes; and emphasis on a common humanity and maximising choices for both women and men. The likelihood of the success of each is discussed, and the third approach is supported. The implications for management development specialists are examined.

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Equal Opportunities International, vol. 10 no. 6
Type: Research Article
ISSN: 0261-0159

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Article
Publication date: 19 October 2010

Sebastian Hetzler

This paper aims to address the issue of modeling and model‐based management from a psycho‐ and sociological perspective, showing that the requisite decision‐making models are a…

1310

Abstract

Purpose

This paper aims to address the issue of modeling and model‐based management from a psycho‐ and sociological perspective, showing that the requisite decision‐making models are a necessary but not sufficient condition for taking the right decisions. To overcome this lack of a physical space, a “brain‐supporting environment” is proposed to support group decision making in complex situations.

Design/methodology/approach

Following the interdisciplinary character of management problems, findings from different fields are used to derive requirements for complex problem solving.

Findings

Procedural, structural and technological measures are proposed to debias individual and group decision making. Finally, a “brain‐supporting environment” is sketched in which humans, as well as humans and machines, interact in order to arrive at better decisions.

Practical implications

The paper points out ways that today's technologies can be used to enhance the ability to manage complexity and to prepare the management of organizations for the challenges of the twenty‐first century.

Originality/value

The paper contributes to the management of complex systems by integrating findings from different scientific disciplines in a comprehensive approach to support decision making.

Details

Kybernetes, vol. 39 no. 9/10
Type: Research Article
ISSN: 0368-492X

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Book part
Publication date: 20 July 2000

Paul J. DiMaggio and Walter W. Powell

What makes organizations so similar? We contend that the engine of rationalization and bureaucratization has moved from the competitive marketplace to the state and the…

Abstract

What makes organizations so similar? We contend that the engine of rationalization and bureaucratization has moved from the competitive marketplace to the state and the professions. Once a set of organizations emerges as a field, a paradox arises: rational actors make their organizations increasingly similar as they try to change them. We describe three isomorphic processes-coercive, mimetic, and normative—leading to this outcome. We then specify hypotheses about the impact of resource centralization and dependency, goal ambiguity and technical uncertainty, and professionalization and structuration on isomorphic change. Finally, we suggest implications for theories of organizations and social change.

Details

Economics Meets Sociology in Strategic Management
Type: Book
ISBN: 978-1-84950-051-7

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Article
Publication date: 27 August 2020

Frank Ato Ghansah, De-Graft Owusu-Manu, Joshua Ayarkwa, Amos Darko and David J. Edwards

This study investigates the underlying indicators for measuring the smartness of buildings in the construction industry; where the Smart Building Technology (SBT) concept (which…

577

Abstract

Purpose

This study investigates the underlying indicators for measuring the smartness of buildings in the construction industry; where the Smart Building Technology (SBT) concept (which incorporates elements of the Zero Energy Building (NZEB) concept) could ensure efficient energy consumption and high performance of buildings.

Design/methodology/approach

An overarching post-positivist and empirical epistemological design was adopted to analyze primary quantitative data collected via a structured questionnaire survey with 227 respondents. The mean ranking analysis and one-sample t-test were employed to analyse data.

Findings

Research findings revealed that the level of knowledge of smart building indicators is averagely high in the Ghanaian construction industry. Future research is required to evaluate the awareness level of Smart Building Technologies (SBTs) by construction professionals and identify barriers to its adoption.

Originality/value

A blueprint guidance model (consisting of significant indicators for measuring building smartness) was developed to help improve building performance and inform policymakers.

Details

Smart and Sustainable Built Environment, vol. 11 no. 1
Type: Research Article
ISSN: 2046-6099

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Article
Publication date: 1 March 1993

Allan Metz

On 1 April 1978, the Israeli peace movement burst into world consciousness when an estimated 25,000 Israelis demonstrated in Tel Aviv to urge the administration of Prime Minister…

122

Abstract

On 1 April 1978, the Israeli peace movement burst into world consciousness when an estimated 25,000 Israelis demonstrated in Tel Aviv to urge the administration of Prime Minister Menachem Begin to continue peace negotiations with Egypt. A grassroots group called Peace Now is credited with organizing and leading that demonstration. Today, the “peace camp” refers to left‐wing political parties and organizations that hold dovish positions on the Arab‐Israeli conflict and the Palestinian issue. While some figures in the Labor Party view themselves as the peace movement's natural leader, political parties further to the left like the Citizens Rights Movement (CRM) and Mapam are more dovish. In the last 10 years, many grassroots peace organizations have, like Peace Now, formed outside the political party system, with the goal of influencing public opinion and eventually having an impact on policy makers. Peace Now is still the largest, most visible and influential of those organizations.

Details

Reference Services Review, vol. 21 no. 3
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 5 May 2020

De-Graft Owusu-Manu, Frank Ato Ghansah, Amos Darko, Richard Ohene Asiedu and David John Edwards

The purpose of this study is to investigate the insurable risks that impacted the operations on complex construction projects in developing countries using Ghana as a case study.

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Abstract

Purpose

The purpose of this study is to investigate the insurable risks that impacted the operations on complex construction projects in developing countries using Ghana as a case study.

Design/methodology/approach

In this study, structured questionnaires were used to collect relevant information from the top management of construction and insurance firms in Ghana, comprising 50 industry professionals. The study adopted the χ2 and independent samples’ t test to interpret the responses from participants.

Findings

The study revealed the major risks that severely impacted the operations on complex construction projects, including strikes and labour disputes, long waiting time for approval of test samples, damages to property during construction, delay in payment to contractor for work done, poor construction method, pressure to deliver project on an accelerated schedule, labour shortage, permits delayed or take longer than expected, inaccurate materials estimating, change in weather pattern, low productivity of subcontractors and inadequate contractor experience.

Practical implications

The study is expected to contribute to increase in the awareness of the insurable risks and policies that project participants are exposed to, which will serve as a decision-making tool for contract formation.

Originality/value

This study assists in managing construction and insurance firms to note the major risk in managing a complex construction project. In addition to knowing the major risks identified, the study investigates the insurable risk by managing both construction and insurance firms.

Details

Journal of Engineering, Design and Technology , vol. 18 no. 6
Type: Research Article
ISSN: 1726-0531

Keywords

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