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Article
Publication date: 1 June 1996

Daphne Wood

Complaint procedures are meant to provide an effective safeguard for users of services, but they do not always work well. Applies an analysis of three views of power to complaint…

1158

Abstract

Complaint procedures are meant to provide an effective safeguard for users of services, but they do not always work well. Applies an analysis of three views of power to complaint procedures in mental health services. Identifies three factors which might affect the effectiveness of complaint procedures: the lack of credibility often accorded users of mental health services; the fear service users may have about complaining; and the difficulties they might experience in knowing what they can expect from a service. Uses this analysis to identify what managers need to do to ensure that complaint procedures are effective.

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Journal of Management in Medicine, vol. 10 no. 3
Type: Research Article
ISSN: 0268-9235

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Article
Publication date: 1 January 1954

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

120

Abstract

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

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Aslib Proceedings, vol. 6 no. 1
Type: Research Article
ISSN: 0001-253X

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Article
Publication date: 1 January 2005

Peter Jones, David Hillier, Daphne Comfort and Ian Eastwood

In concluding their review of the environmental and social performance of some 86 worldwide retailers Storebrand Investments (2003) argued that “Shopping is increasingly becoming…

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Abstract

In concluding their review of the environmental and social performance of some 86 worldwide retailers Storebrand Investments (2003) argued that “Shopping is increasingly becoming a leisure activity – done not out of necessity but out of luxury. The long term effects of encouraging consumerism, which is in direct conflict with the definition of being sustainable, is a real conflict to tackle as a retailer” and they encouraged retailers to address this important challenge. In many ways consumerism has become an increasingly defining characteristic of modern, nay post modern, societies (Stearns, 1997) while at the same time sustainability has moved higher and higher up political agendas around the world. This short article looks to explore some of the tensions between consumerism and sustainable retailing. It begins by providing a basic outline of sustainable development and consumerism and of the role of retailing in linking production and consumption and it then examines some of the ways in which UK based retailers are looking to address sustainability agendas.

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Management Research News, vol. 28 no. 1
Type: Research Article
ISSN: 0140-9174

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Article
Publication date: 22 May 2009

Padma S. Vankar, Rakhi Shanker, Shalini Dixit, Debajit Mahanta and S.C. Tiwari

The purpose of this paper is to evaluate the efficiency of ultrasonication on new natural dye obtained from leaves and stem extracts of Daphne papyraceae using metal mordant for…

441

Abstract

Purpose

The purpose of this paper is to evaluate the efficiency of ultrasonication on new natural dye obtained from leaves and stem extracts of Daphne papyraceae using metal mordant for good cotton, silk and wool dyeing prospects. It also proposes to effect the characterisation of the colorant.

Design/methodology/approach

For effective natural dyeing with leaves and stem extracts of D. papyraceae, both conventional and sonication methods for cotton, silk and wool dyeing were carried out using metal mordants. The purpose of using sonication was for betterment of dye uptake, improved dye adherence and good wash and light fastnesses. Results show marked improvement by the chosen dyeing method. Simultaneously, chemical characterisation of the colorant was carried out by first column chromatographic separation of the crude extract, followed by spectral analysis of the isolated products.

Findings

The superiority of sonicator dyeing over conventional dyeing in terms of enhanced resource productivity and, as a result, reduced wastes makes it the established best available technique in the natural dyeing industry. This fact has been examined for several natural dyes. Use of sonicator shows marked enhancement for cotton‐, silk‐ and wool‐dyed fabrics. Typical bath liquor to fabric ratio for conventional dyeing varies from 20:1 to 15:1 and for sonicator dyeing from only 12:1 to 10:1, thereby reducing specific water and energy consumption by 30 and 50 per cent, respectively. The cycle time for dyeing was also reduced by 50 per cent and this would benefit the dyeing process with more tonnage of fabric per unit time and with lower waste generation. This would also result in improved capacity utilization leading to enhanced productivity levels in the dyeing houses.

Research limitations/implications

Although metal mordanting with copper sulphate and potassium dichromate is not ecofriendly, only 2 per cent of these metal salts has been used to prepare different shades with leaves and stem extracts of D. papyraceae for cotton, silk and wool fabrics.

Practical implications

The method developed for natural dyeing of cotton, silk and wool fabrics using sonication in conjunction with metal mordanting has shown marked improvement. The chemical composition of the crude extract shows the presence of flavonoids and other specific natural pigments.

Originality/value

The method developed for natural dyeing of cotton, silk and wool fabrics using stem and leaves extracts of D. papyraceae under sonication in conjunction with metal mordanting has shown marked improvement in terms of dye adherence and fastness properties and can thus be recommended for industrial application. This is a new source of natural dye.

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Pigment & Resin Technology, vol. 38 no. 3
Type: Research Article
ISSN: 0369-9420

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Article
Publication date: 20 October 2020

Peter Jones and Daphne Comfort

The sustainable development goals (SDGs) agreed at a United Nations General Assembly in 2015 embrace an ambitious and wide ranging set of global environmental, social and economic…

594

Abstract

Purpose

The sustainable development goals (SDGs) agreed at a United Nations General Assembly in 2015 embrace an ambitious and wide ranging set of global environmental, social and economic issues designed to effect a transition to a more sustainable future. The United Nations called on all governments to pursue these ambitious goals but also acknowledged the important role of the private sector in addressing the SDGs. This paper offers an exploratory review of how some of the UK's largest volume housebuilders publicly claim to be committed to addressing the SDGs.

Design/methodology/approach

The paper provides an outline of the characteristics of sustainable development, of the SDGs and of the frame of reference and method of enquiry employed in the study, prior to reviewing the findings from the largest UK housebuilders.

Findings

The findings revealed that seven of the largest housebuilding companies claimed to be committed to contributing to the SDGs, though the scale and the extent of their claimed commitments varied. In reviewing the housebuilders approach to the SDGs, the authors drew attention to three challenges the housebuilders may face in pursuing their claimed commitment to the SDGs, namely, concentrating on specific goals, measurement and reporting.

Originality/value

The paper offers an accessible review of how seven of the UK's largest housebuilders claimed to be committed to addressing the SDGs.

Details

Property Management, vol. 39 no. 1
Type: Research Article
ISSN: 0263-7472

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Publication date: 6 September 2021

Stuti Thapa, Louis Tay and Daphne Hou

Experience sampling methods (ESM) have enabled researchers to capture intensive longitudinal data and how worker well-being changes over time. The conceptual advances in…

Abstract

Experience sampling methods (ESM) have enabled researchers to capture intensive longitudinal data and how worker well-being changes over time. The conceptual advances in understanding the variability of well-being are discussed. These emerging forms in the literature include affective inertia, affective variability, affective reactivity, and density distributions. While most ESM research has relied on the active provision of data by participants (i.e., self-reports), technological advances have enabled different forms of passive sensing that are useful for assessing and tracking well-being and its contextual factors. These include accelerometer data, location data, and physiological data. The strengths and weaknesses of passively sensed data and future ways forward are discussed, where the use of both active and passive forms of ESM data in the assessment and promotion of worker well-being is expected.

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Examining and Exploring the Shifting Nature of Occupational Stress and Well-Being
Type: Book
ISBN: 978-1-80117-422-0

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Article
Publication date: 1 February 1985

The whole kingdom from north to south at the time of writing is enveloped in freezing Arctic weather, reminiscent of the North Russian campaign of long ago. The normal winter is…

139

Abstract

The whole kingdom from north to south at the time of writing is enveloped in freezing Arctic weather, reminiscent of the North Russian campaign of long ago. The normal winter is relatively mild, mainly a Westerly pattern, occasionally wild and windy, wet with a rare cold “snap”. There are variations in the pattern, damp and warm in the south‐west, few frosts and rarely any snow; in the north of the country, Scotland, much colder, with the south‐east partaking of the weather pattern of the land mass of the Continent. The variations appear more of the mild weather in the South and colder, appreciably, in the North; recalling service personnel stationed at Gosport who did not need an overcoat all winter, whereas in the North, many found it necessary to wear a light overcoat tor most of the year, the south‐east corner of England, obtaining no help from the warming Gulf Stream, often gets the worst of the weather, which it has done to a very considerable extent in this winter.

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British Food Journal, vol. 87 no. 2
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 1 March 2004

Peter Jones, Daphne Comfort and David Hillier

Looks at the so‐called 7Ps of the retail market in the United Kingdom: product, price, place, promotion, people, process and physical evidence, along with customer service. Looks…

3658

Abstract

Looks at the so‐called 7Ps of the retail market in the United Kingdom: product, price, place, promotion, people, process and physical evidence, along with customer service. Looks to address the issues of produce, placement, ethics and parasocial relationships, via a study of Fair Trade products in the UK retail marketplace. Defines what Fair Trade products are and how they are marketed in the UK. Sums up that it is in both retailers’ and consumers’ interests to build relationships with the growing Fair Trade ranges.

Details

Management Research News, vol. 27 no. 3
Type: Research Article
ISSN: 0140-9174

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Article
Publication date: 13 July 2015

Baker Ahmad Alserhan, Daphne Halkias, Aisha Wood Boulanouar, Mumin Dayan and Omar Ahmad Alserhan

This paper aims to extend Wallström et al.’s (2010) six-nation study on brand use and notions of self-expression to Arab women in the UAE. Additionally, it extends the scope of…

957

Abstract

Purpose

This paper aims to extend Wallström et al.’s (2010) six-nation study on brand use and notions of self-expression to Arab women in the UAE. Additionally, it extends the scope of investigation to include an extensive qualitative data corpus to inform and explain the consumption practices of this large, very wealthy and under-researched sector of the global marketplace.

Design/methodology/approach

The paper uses mixed methodology emphasizing qualitative research as a means of building on the results of Wallström et al.’s (2010) quantitative study.

Findings

Results reveal that Arab women are less committed to the idea that beauty care products are a locus of self-expression, and their purchase choices are based on perceived quality of care products, scene of use and their lack of value in the culture as vehicles of conspicuous consumption cues.

Originality/value

The paper offers valuable insights to researchers and practitioners into the use of beauty care products as a means of self-expression, and emphasizes the value of word-of-mouth communication in enhancing reach in this category. The authors recommend the investigation of relationships between expressing self through brands and variables revealed in this study such as respondents’ relationships to religiosity and health concerns. An extension of this research is also recommended to produce a cross-cultural body of literature on women’s self-expression through brands and how the variable of self-expression can be an important driver of consumer preferences and choices in this population.

Details

Journal of Research in Marketing and Entrepreneurship, vol. 17 no. 1
Type: Research Article
ISSN: 1471-5201

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Article
Publication date: 11 January 2016

Peter Jones, David Hillier and Daphne Comfort

The purpose of this commissioned paper is to offer some personal reflections on sustainability within the hospitality industry.

21318

Abstract

Purpose

The purpose of this commissioned paper is to offer some personal reflections on sustainability within the hospitality industry.

Design/methodology/approach

The paper opens by identifying sustainability as a teasing paradox for the hospitality industry and a short discussion of the characteristics of sustainability. It then explores the growing interest in corporate sustainability and offers a review of the range of academic research into sustainability within the hospitality industry literature. More generally, the authors suggest three fundamental sets of issues that currently face the industry, namely, defining sustainability within the industry, materiality and independent external assurance and sustainable consumption and the industry’s commitment to continuing economic growth.

Findings

In addressing these three sets of issues, the authors make a number of suggestions. First that definitions of sustainability within the hospitality industry can be interpreted as being constructed around business imperatives rather than an ongoing commitment to sustainability. Second that materiality and external assurance are not treated comprehensively within the industry, which undermines the credibility of the sustainability reporting process. Third that the concept of sustainable consumption and any critique of the industry’s commitment to economic growth are conspicuous by their absence in the both the research literature on sustainability and in sustainability reporting within the industry.

Practical implications

The paper suggests that the hospitality industry may need to examine how it defines sustainability, to extend its sustainability reporting to embrace materiality and external assurance and to address the issues of sustainable consumption and continuing economic growth if it is to demonstrate a worthwhile and enduring commitment to sustainability.

Originality/value

The paper provides some accessible personal reflections on sustainability within the hospitality industry and, as such, it will be of interest to academics, students and practitioners interested in the hospitality industry and more widely within the business and management community.

Details

International Journal of Contemporary Hospitality Management, vol. 28 no. 1
Type: Research Article
ISSN: 0959-6119

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