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There is a prevailing assumption in the research literature that disaster exercises produce a wide variety of benefits that promote effective emergency management. Unfortunately, there are few studies available that confirm this assumption. This paper reviews the role of exercises in disaster management and places them within the context of preparedness activities. Within this context, the links among planning, training and exercising are explicated. The potential benefits of exercises are reviewed and hypotheses generated that link exercise experiences with emergency responders’ perceptions of planning adequacy, training adequacy, teamwork, response network effectiveness, equipment adequacy and job risk. The effects of two exercises – one dealing with hazardous materials and one with medical mass casualties – are examined using a quasi‐experimental research design. The subjects were professional firefighters. Results indicated that successful exercises can enhance perceptions of teamwork, training adequacy, response network effectiveness, job risk, and equipment adequacy. The link between exercise participation and perception of planning adequacy was found to be equivocal.

This paper aims to study the positive impact of functional conflict and conflict management in improving supplier–reseller relationship performance in multi-channel setting (reseller together with supplier’s sales reps). The authors develop four hypotheses, including direct and mediated effects, about conflict management, conflict and the impact on channel performance.

The authors’ sample of suppliers in the information and communication technology (ICT) industry in Brazil consists of an interesting setting of multi-channel distribution, as suppliers deal with sales reps in combination with reseller channels to offer products to customers. The sample is representative of the industry, including more than 60 per cent of the ICT suppliers. The model was tested with partial least squares in the context of ICT industry in Brazil.

The empirical test shows that although an increase in functional conflict improves channel performance (direct effect), an excessive increase may amplify the dysfunctional conflict, thereby damaging channel performance (indirect effect). The negative interplay between the two natures of conflicts is counterbalanced with conflict management. Results show that conflict management improves channel performance by decreasing the harmful effects of dysfunctional conflict. This paper contributes to the theory by deepening our understanding of conflict, a critical challenge underlying supplier–reseller relationships in marketing channels. For managers, this research clarifies the importance of considering and managing conflict of different nature in the context of multi-marketing channels.

The contribution of the authors’ study is twofold. First, they develop an integrative mediating model with key constructs of multi-channels’ conflict and channel performance. They incorporate the causal relationships between functional and dysfunctional conflict, conflict management and channel performance into a single conceptual framework. This integrative mediating model to the best of their knowledge has not been developed before. Second, they provide managers with a broad understanding of conflict management implications to supplier’s multi-channel strategy, and how functional conflict can actually be beneficial for channel performance.

Leadership education is a prominent component of youth programming. In their efforts to promote leadership development, most youth programs promote character development and teach interpersonal skills but fall short in teaching leadership because they fail to encourage the use of authority. In this paper, we present the stories of five late adolescent exemplars as a case study of youth leadership emergence through volunteerism. These youth demonstrated leadership by transitioning from participating in community service activities to becoming organizers of their own beneficent efforts. Through a qualitative analysis of interviews with these adolescent leaders, we present themes that were important to their emergence as leaders. We then discuss how these findings should be used to inform youth development programs that are designed to encourage youth leadership through volunteerism.

In this chapter, we consider how neuroscience methods can enhance the study of team processes, as well as facilitate the development of teams. We overview exciting new neuroscience technology that can be applied to the assessment of teams in real time. While research that has already used this technology to study team engagement and workload is summarized, we also consider other team-based concepts to which it might be applied, such as groupthink and shared mental models. We further suggest that emotional contagion and neurological mirroring concepts can come together to help us form a better understanding of emotions and their effects in teams. We conclude the chapter with a consideration of how neurological methods can potentially help develop team processes and provide insights for both members and team leaders.

The following bibliography focuses mainly on programs which can run on IBM microcomputers and compatibles under the operating system PC DOS/MS DOS, and which can be used in online information and documentation work. They fall into the following categories:

This paper aims to examine a longitudinal study of mentoring functions and their effect on salesperson attitudes and intentions.

The research is based on a multi-year study of salespeople beginning when the salesperson entered the industry being examined.

The level of interaction between the mentor and protégé was found to be the only antecedent examined that related to the perceived quality of mentoring functions. Age, education and length of employment for both parties; the degree of age and education difference; and the length of the mentoring relationship were not significant. Successful mentoring appeared to be based heavily on a mentor’s willingness and ability to interact frequently with the protégé.

This study adds to the literature on mentoring, looking at mentoring in a sales context. Research examining mentoring in a sales setting is much more limited than in many other professions, so the findings represent a valuable addition to the sales mentoring literature. Its influence on sales socialization may be very important.

This chapter concentrates on child rights institutions’ founding or organic laws that provide independence and powers to the national or local child rights institutions. This chapter analyzes the National Commission on the Rights of the Child Act (NCRCA, 2017) of Pakistan as a case. It employs the Paris Principles of 1993 and the UN Committee on the Rights of the Child’s General Comment No. 2 as a yardstick. This chapter also compares the NCRCA with the National Commission on Human Rights Act (NCHRA, 2012). It presents results from interviews of three Child Rights Movement Pakistan (CRM) members and a member of the National Commission on the Rights of the Child (NCRC). The analysis finds that the NCRC faces serious challenges in performing its duties and functions, which were already limited within the organic law. The NCRC is an advisory body whose only role is to suggest the federal bureaucracy when and if required. The NCRC has not been provided with funds and adequate resources. Even the NCRC members were not paid their salaries for many months. The analysis finds that the NCRC’s affairs are governed through the bureaucracy¹ (senior officials) within the Ministry of Human Rights, and the Human Rights Division. Rather than direct responsibility to the Parliament, the NCRC’s independence is undermined as its legislation directs. In the future, the NCRC will face challenges in advancing and protecting children’s rights because it does not have suo-motu (on its own) powers to intervene in matters affecting children. Therefore, it is indispensable to amend the NCRCA in consideration of the GC2 and the Paris Principles to bolster the institution’s independence and functions. These changes are essential to addressing violations of children’s rights and bringing about changes in the structures that affect children.

This paper aims to develop and psychometrically assess an individual’s perception of their work unit’s psychological sense of community (PSOCw) scale. This new scale is designed to capture the unique characteristics of a contemporary work unit that might include current practices such as hot-desking and workers located in physically separate locations.

This paper develops and then psychometrically accesses a new scale designed to better capture the psychological sense of community in a contemporary work unit.

The managerial implications for the PSOCw scale that is a psychometrically sound measure of work engagement, civility and collegiality in a work unit allow managers to audit a work unit based on these three dimensions and then take corrective actions to enhance the work unit’s sense of community.

The present study adapts previous work on PSOCw to a contemporary work environment where members of a work unit are often in physically separate locations and largely connect virtually.