Silvana Mangiaracina, Marta Zaetta, Daniele De Matteis, Alessandro Tugnoli, Enrico Beghelli and Giacomo Tenaglia
This paper presents the most recent progress and implementation of the Network Inter‐Library Document Exchange (NILDE) system, a web based document delivery (DD) software for…
Abstract
Purpose
This paper presents the most recent progress and implementation of the Network Inter‐Library Document Exchange (NILDE) system, a web based document delivery (DD) software for libraries and end‐users. NILDE allows libraries to manage the entire workflow of DD activities, both borrowing and lending, through the provision of synthetic and analytical statistics, DD performance indicators such as “fill‐rate” and “turn‐around time”, and support for secure electronic delivery. New technologies, referred to as Web 2.0, have been incorporated into NILDE, making it an even more user‐oriented and friendly tool for document delivery and scholar work.
Design/methodology/approach
The paper presents the key factors that have made NILDE a successful tool and a “de facto” standard for document delivery among Italian libraries: the policies, i.e. the rules the community has imposed on itself, and the processes, i.e. the procedures through which the libraries provide DD services using NILDE.
Findings
The rise in NILDE users has allowed the building of a cooperative network to promote resource sharing based on a degree of standard quality of service and fair behaviour. It was found how, by adhering to these principles, libraries start up a virtuous cycle within the NILDE network, increasing its own value.
Originality/value
The paper will be of interest to librarians wanting to start a successful cooperative network and all those with an interest in developments in resource sharing in Italy.
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Silvana Mangiaracina and Alessandro Tugnoli
The purpose of this paper is to present new concepts and features introduced in NILDE 4.0, an online ILL and document supply request system designed for and used by more than 700…
Abstract
Purpose
The purpose of this paper is to present new concepts and features introduced in NILDE 4.0, an online ILL and document supply request system designed for and used by more than 700 Italian libraries and research institutions.
Design/methodology/approach
The authors use a case study approach based on their professional experience at the NILDE Administrator library, the CNR Research Area Library of Bologna.
Findings
New concepts and features include, among others, a multilingual user interface, a Z39.50 link to national catalogues and union catalogues, a ranking algorithm to assist libraries in balancing their ILL borrowing and lending volumes with partner libraries, a single sign-on user authentication and authorisation system, and a bibliographic citation management system. Future development plans include the ability to create library groups; although this functionality is already built into the new system architecture, it has not yet been implemented by the community.
Originality/value
The authors have published previously on earlier versions of the NILDE software; this paper presents an overview of the recently released version 4.0.
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Massimo Clemente, Eleonora Giovene di Girasole, Casimiro Martucci and Daniele Cannatella
Cities by the sea have a strong identity which comes from the historic relationship between an urban community and the ocean and is important in attracting tourists. This chapter…
Abstract
Cities by the sea have a strong identity which comes from the historic relationship between an urban community and the ocean and is important in attracting tourists. This chapter analyzes urban regeneration, waterfront redevelopment, touristic valorization, and marketing strategies used by seaside cities that, by sharing their maritime culture, have achieved integrated urban transformations. This is facilitated by developing a “collaborative commons” of producers and consumers for the touristic enhancement of the metropolitan area such as Naples.
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Hui Huang, Daniele Leone, Andrea Caporuscio and Sascha Kraus
The present article aims at rising stream of literature about intellectual capital in healthcare organizations, by exploring how knowledge-based activities are designed to promote…
Abstract
Purpose
The present article aims at rising stream of literature about intellectual capital in healthcare organizations, by exploring how knowledge-based activities are designed to promote innovation and create value. This process concerns not only buyers and sellers of industrial products/services but, more widely, larger networks of healthcare actors which include patients, payers and health institutions.
Design/methodology/approach
To answer the research question, we adopted a conceptual approach aimed at reaching overall comprehension of healthcare innovation mechanisms. We have tracked the pivotal extant studies for catching the roots and dynamics at the base of diffusion of healthcare innovation. This article demonstrates, based on previous literature and theoretical speculations, the contribution that innovative knowledge-based activities (e.g. market access approach) make to intellectual capital in healthcare organizations to promote innovation and create value.
Findings
The results show that three knowledge-based activities of the healthcare ecosystem shape the basis of the proposed conceptual framework. First, a value co-creation strategy to develop capabilities for each health stakeholder is intended as human capital. Second, the market access approach to promote innovation is reported to the relational capital. Third, a digital servitization strategy is referred to the structural capital.
Research limitations/implications
This paper provides implications for the stream of literature about intellectual capital in healthcare organizations. It aims at exploring three knowledge-based activities as value co-creation, market access and digital servitization that respond to different intellectual capital levels components (human, relational, structural).
Originality/value
This article provides a conceptual framework based on the linkage of two fundamental streams of management studies, which correspond to innovation diffusion and intellectual capital management. This offers a more solid conceptualization for managing intellectual capital in healthcare organizations with respect to previous studies and creates value in the ecosystem.
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Mohamed Hamdoun, Clara Pérez-Cornejo and Dhouha Touazni
This study examines the impact of corporate social responsibility (CSR) on innovation, considering the role of the three dimensions of intellectual capital (human capital…
Abstract
Purpose
This study examines the impact of corporate social responsibility (CSR) on innovation, considering the role of the three dimensions of intellectual capital (human capital, structural capital and relational capital). Specifically, the analysis explores the direct effect of CSR and intellectual capital on innovation, the effect of CSR on intellectual capital, and the mediating effect of intellectual capital on the relationship between CSR and innovation.
Design/methodology/approach
Data were collected from a sample of 101 Tunisian firms operating in various industries. The conceptual model of direct and indirect effects was tested with partial least squares structural equation modelling (PLS-SEM) using SmartPLS 4 software.
Findings
CSR is positively related to innovation, as well as all dimensions of intellectual capital. Structural capital is the only dimension of intellectual capital that has a significant effect on innovation. CSR affects innovation through its impact on structural capital.
Originality/value
Most studies have examined the direct effect of CSR on innovation in firms in developed countries. In contrast, this research sheds light on the mediating role of intellectual capital in this relationship, underlining the specific role of human capital, relational capital and structural capital. In addition, the study focuses on a developing country, which thus differentiates it from previous studies.
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Paola Paoloni, Antonietta Cosentino, Simona Arduini and Martina Manzo
This study aims to explore how knowledge management (KM) influences the intellectual capital (IC) of organizations operating in health care and how IC and knowledge-sharing (KS…
Abstract
Purpose
This study aims to explore how knowledge management (KM) influences the intellectual capital (IC) of organizations operating in health care and how IC and knowledge-sharing (KS) can contribute to the achievement of sustainable development in health systems. Notably, this study focuses on telemedicine, investigating how relational capital contributes to KS in the context of remote care services.
Design/methodology/approach
To comply with the paper’s aim, the authors use a qualitative research method based on a polar case study suitable for IC in health-care studies. More precisely, this study analyzes a nonprofit organization that, for over 15 years, has offered a free multispecialist teleconsultation service to answer medical questions from the most disadvantaged places in the world.
Findings
The findings show that the KM significantly contributes to the IC of organizations. Indeed, it improves the data management and transmission system, it increases performance flexibility in times of resource scarcity without compromising business objectives and it can attract new human resources even when not motivated by selfish goals (volunteer physicians).
Research limitations/implications
This research contributes to studies on IC in health care by focusing on the contribution of telemedicine to the creation of IC. In particular, this work emphasizes the ability of telemedicine to develop and share knowledge in disadvantaged areas of the world. Moreover, in the current context, still strongly permeated by the health emergency generated by the pandemic and recently by the war in Eastern Europe, the importance of such assistance and diagnosis grows.
Practical implications
The conclusions the research findings lead may guide policymakers toward a policy supporting telemedicine. It would alleviate general health-care costs and completely revolutionize light health care’s role. Moreover, reducing socioeconomic distances, improving access to care and applying innovative technologies for sharing outcomes foster balanced socioeconomic development and knowledge dissemination.
Originality/value
This research has shown how telemedicine represents a new successful business model even in times of crisis. The organizational model makes it possible to offer cutting-edge specialized care, contain costs, easily reach disadvantaged areas of the planet, strengthen the skills and autonomy of the most backward countries through a process of KS and push the structures operating there to interact with those in advanced countries.
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Adhi Alfian, Hamzah Ritchi and Zaldy Adrianto
Increased fraudulent practices have heightened the need for innovation in anti-fraud programs, necessitating the development of analytics techniques for detecting and preventing…
Abstract
Purpose
Increased fraudulent practices have heightened the need for innovation in anti-fraud programs, necessitating the development of analytics techniques for detecting and preventing fraud. The subject of fraud analytics will continue to expand in the future for public-sector organizations; therefore, this research examined the progress of fraud analytics in public-sector transactions and offers suggestions for its future development.
Design/methodology/approach
This study systematically reviewed research on fraud analytics development in public-sector transactions. The review was conducted from June 2021 to June 2023 by identifying research objectives and questions, performing literature quality assessment and extraction, data synthesis and research reporting. The research mainly identified 43 relevant articles that were used as references.
Findings
This research examined fraud analytics development related to public-sector financial transactions. The results revealed that fraud analytics expansion has not spread equally, as most programs have been implemented by governments and healthcare organizations in developed countries. This research also exposed that the analytics optimization in fraud prevention is higher than for fraud detection. Such analytics help organizations detect fraud, improve business effectiveness and efficiency, and refine administrative systems and work standards.
Research limitations/implications
This research offers comprehensive insights for researchers and public-sector professionals regarding current fraud analytics development in public-sector financial transactions and future trends.
Originality/value
This study presents the first systematic literature review to investigate the development of fraud analytics in public-sector transactions. The findings can aid scholars' and practitioners' future fraud analytics development.