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Socially responsible investment (SRI) is now a well established part of equities investment. Questions are now being raised over property investment and whether similar attempts to be “socially responsible” should be incorporated into investment practice. This paper aims to examine the investment practices of large fund managers for both equities and property in order to identify products and activities which are contributing to the progress of SRPI.

Analysis was conducted of equities SRI, and potential SRPI activities, for the top ten UK property fund management using publicly available company literature. This was analysed using simple matrices to understand common activities, industry application, and market‐leading innovations. Relationships between progress in SRI and SRPI, are also explored, along with the consideration of SRPI actions in the context of SRI concepts.

Market leaders were established in terms of their equities SRI products and services, though this did not necessarily equate to progress in the field of SRPI. Only one potentially SPRI product was identified. However this does not represent the overall consideration of sustainability issues in relation to property investment practices. Half of the companies studied were found to be taking actions which demonstrate attempts to consider the impacts associated with property investment.

This paper reflects a call from key SRPI thinkers to assess the current extent of SRPI practices, which will be a useful starting point for further analysis/debate of the most appropriate SRPI methods. It should therefore be of interest to both SRI and general property investors alike.

Across many high-stakes contexts, teams influence their members’ physical and psychological Well-Being. For example, teams can provide social support and backup behaviors to reduce demands on team members. On the contrary, teams engaged in conflict or other deleterious processes can serve as a source of stress for their members. Despite these potential impacts, existing research primarily focuses on the impact of teamwork on team-level, rather than individual-level outcomes. This chapter argues that teams play an important role in members’ Well-Being, synthesizing existing research on the topic and focusing on synthesizing research that suggests teams play an important and overlooked role in members’ Well-Being, and providing recommendations for future research in this domain.

Conflict theory and research largely ignored the possible relationships between conflict at work, and individual health, well‐being, and job satisfaction. We present a model that argues that poor health and well‐being can trigger conflict in the workplace, and reduce the extent to which conflict is managed in a constructive, problem solving way. The model further proposes that conflict, especially when managed poorly, can have negative long‐term consequences for individual health and well‐being, producing psychosomatic complaints and feelings of burnout. We review research evidence and conclude, among other things, that the model is more likely to hold up when conflict involves relationships and socio‐emotional, rather than task‐related issues. Avenues for future research and implications for policy and organizational design are discussed.

With social exchange theory as a basis, the purpose of this paper is to seek a better understanding of advice processes in online travel communities, which offer crucial advice for travelers’ decisions. It also predicts that relational capital variables (commitment, reciprocity perceptions) moderate the main relationships.

Data from a web survey of 456 users of online travel communities affirm the scale’s validity and provide the input for structural equation modeling and multisample analyses of the hypotheses.

Higher levels of commitment reinforce the effect of following past advice on passive and active participation intentions. Users’ perceptions of reciprocity in the community strengthen the influence of following past advice on active participation. However, a high level of reciprocity causes users following past advice to reduce their intentions to continue following that advice.

Management tactics should specify active and passive participation in online travel communities. Specifically, to encourage the creation of high-quality new content, community managers should create interactive environments marked by high levels of reciprocity and commitment.

This research elucidates the role of relational capital variables in advice processes and advances understanding of online travel communities.

Scholars and practitioners in the OB literature nowadays appreciate that emotions and emotional regulation constitute an inseparable part of work life, but the HRM literature has lagged in addressing the emotional dimensions of life at work. In this chapter therefore, beginning with a multi-level perspective taken from the OB literature, we introduce the roles played by emotions and emotional regulation in the workplace and discuss their implications for HRM. We do so by considering five levels of analysis: (1) within-person temporal variations, (2) between persons (individual differences), (3) interpersonal processes; (4) groups and teams, and (5) the organization as a whole. We focus especially on processes of emotional regulation in both self and others, including discussion of emotional labor and emotional intelligence. In the opening sections of the chapter, we discuss the nature of emotions and emotional regulation from an OB perspective by introducing the five-level model, and explaining in particular how emotions and emotional regulation play a role at each of the levels. We then apply these ideas to four major domains of concern to HR managers: (1) recruitment, selection, and socialization; (2) performance management; (3) training and development; and (4) compensation and benefits. In concluding, we stress the interconnectedness of emotions and emotional regulation across the five levels of the model, arguing that emotions and emotional regulation at each level can influence effects at other levels, ultimately culminating in the organization’s affective climate.

Display rules are formal and informal norms that regulate the expression of workplace emotion. Organizations impose display rules to meet at least three objectives: please customers, maintain internal harmony, and promote employee well-being. Despite these valid intentions, display rules can engender emotional labor, a potentially deleterious phenomenon. We review three mechanisms by which emotional labor can create worker alienation, burnout, stress, and low performance. Though not as widely discussed, emotional labor sometimes has propitious consequences. We discuss the potential benefits of emotional labor as well.

Recent research on service interactions indicates that negative displays of emotion by service providers play an important role in customer perceptions of the quality of the service. In this study, we examined the relations between attributions of responsibility for problems and the displays of negative emotions by service providers in service interactions. We hypothesized that attributions of responsibility for problems moderate the relation between the negativity of service providers’ prior and subsequent emotion displays and the relation between the negativity of emotion display by customers and service providers. To test our hypotheses, we collected data from telephone service interactions in a large retail bank in the northeastern United States and measured the negativity of emotion displays by using the Dictionary of Affect in Language. Our results showed that (1) the negativity of service providers’ prior emotion displays predicts the negativity of their subsequent displays, and (2) this relation is moderated by the attribution of responsibility for problems.

The purpose of this paper is to give an overview of business and marketing strategies pursued by responsible property developers, funds and investors in the USA and to draw conclusions for future activities in that sector from a transatlantic perspective.

Personal interviews are conducted with 42 developers, fund providers and managers, institutional, nonprofit and major private investors representing more than US$60 billion of responsible property assets under management. The data are complemented by an analysis of promotional documents. A cluster analysis is performed to classify the strategies of the participating companies and institutions and to explore any commonalities and differences.

Business and marketing strategies in responsible property investment (RPI) can be described and characterised within the three dimensions of location, building and people. RPI activities and investors in the USA usually transcend pure green building and aim to contribute significantly to smart growth, to sustainable urban development and revitalization.

The results in this study are not fully representative of the US RPI community, with the study focussing on the core network of developers, real estate funds and large investors. Furthermore, issues of corporate governance and financial performance are omitted from this study. Interviews are conducted in autumn 2008, i.e. at a time when the major financial crisis reached a global scale, potentially influencing participants' perspectives and subsequent responses.

The findings may help RPI practitioners reflect on business and marketing strategies. European developers, real estate funds and investors can benefit in many respects from US experiences.

The research approach, applied to RPI focussing on business and marketing strategies for the first time, provides new insights for practitioners on both sides of the Atlantic. Above all, the findings may initiate further research to deepen the understanding of the RPI business.

The purpose of this paper is to investigate the effect of energy consumption on the financial performance of German residential buildings in a large panel framework. The authors provide evidence that energy efficiency in the residential sector is a relevant factor affecting both tenant investment decisions and consequently the performance of investor portfolios.

Based on the IPD Database and information from the German statistical office, the authors create portfolios of buildings across several energy consumption levels in order to describe the energy pricing mechanism in the context of total return and rent price. Furthermore, the authors apply conditional and unconditional regressions over the period of 2008 and 2010, to accurately quantify the energy price premium in the German residential market.

The descriptive portfolio results show that energy‐efficient buildings yield an up to 3.15 percent higher return and 0.76 €/m² higher rent than inefficient buildings. Furthermore, the regression results indicate that a one percent decline in energy consumption affects the total return of buildings positively by +0.015 percent. The hedonic results additionally show that one percent energy conservation boosts rent prices by +0.08 percent and market value by +0.45 percent, ceteris paribus.

Overall, the study presents an alternative methodology for describing and estimating hedonic datasets and offers some initial empirical evidence on the energy price premium in German residential markets. The paper contributes to prior European studies regarding the use and implications of energy performance certificates and confirms their significant impact on residential housing performance variables.