Low Sui Pheng and Daniel L.L. T'ng
This paper examines the managerial skills and role perceptions between the design leader and the client's in‐house professional staff which affect corporate communications. It…
Abstract
This paper examines the managerial skills and role perceptions between the design leader and the client's in‐house professional staff which affect corporate communications. It also examines the consequential factors that influence the time taken to finalise the design for commercial building projects. Whilst all aspects of the design should be discussed to achieve a good product, the time spent on the development of design should not be so long that it affects the overall construction time and the achievement of the client's desired financial objectives. Each specialist in the design team will have something to contribute to the project which may consequently increase the complexity of conventional design development for commercial properties. The research methodology adopted in this study involves in‐depth case studies of two building projects which fundamentally seek to determine the organisational change, leadership and communication factors that influence effective design development of commercial building projects.
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Low Sui Pheng and Daniel L.L. T’ng
The fundamental principles of project management governing time, cost and quality should be closely adhered to right from the conceptual design stage in property development to…
Abstract
The fundamental principles of project management governing time, cost and quality should be closely adhered to right from the conceptual design stage in property development to ensure minimal design changes that can have subsequent implications on the overall development of a project. The prognosis of a not so well‐thought out design can be costly once tenders are confirmed. This paper aims to identify the differences in the role perceptions between the client’s project managers and the consultant architects and to determine the major factors that will have a significant influence on the design development time of commercial properties. The study involves a questionnaire survey to determine these factors. The survey findings focus on the size of the design team and client’s in‐house team, communications and decision making in relation to the design development time of completed commercial projects.
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Durgesh Agnihotri, Pallavi Chaturvedi and Vikas Tripathi
In the present study, we examined how effectively online travel agencies (OTAs) handle negative e-word-of-mouth on social media platforms like Facebook, Twitter, and Instagram. We…
Abstract
In the present study, we examined how effectively online travel agencies (OTAs) handle negative e-word-of-mouth on social media platforms like Facebook, Twitter, and Instagram. We collected data from 497 participants using survey method. To test the hypotheses formulated from the existing literature, structural equation modeling was adopted in this study. The results from structural equation modeling indicate effective handling of the negative e-word of mouth (e-WOM) on social media websites significantly affects customer satisfaction and repurchase intention. The current research work provides insight into social media recovery efforts and service fairness when handling negative e-WOM. The study recommends that customers can distinguish the differences between general efforts and adaptive complaint-handling efforts, and dissimilarities may influence satisfaction, repurchase intentions, etc. Although empathy, apology, responsiveness, and paraphrasing are considered pioneer strategies in complaint handling, customers' negative e-WOM, and firms' recovery management, but the current study is among a few to categorize OTAs' handling of negative e-WOM and complaint handling efforts in the social media environment.
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Tony Bush, Mofoluwake Fadare, Tamuka Chirimambowa, Emmanuel Enukorah, Daniel Musa, Hala Nur, Tatenda Nyawo and Maureen Shipota
The purpose of the paper is to report the findings of a synthesis of literature reviews and stakeholder interviews conducted in Nigeria, Sierra Leone, Sudan, Tanzania, Zambia and…
Abstract
Purpose
The purpose of the paper is to report the findings of a synthesis of literature reviews and stakeholder interviews conducted in Nigeria, Sierra Leone, Sudan, Tanzania, Zambia and Zimbabwe. The synthesis provides an overview of instructional leadership policy and practice in these six countries.
Design/methodology/approach
This paper reports the findings of a systematic literature review, and participant interviews, in six sub-Sahara African countries. The research links to the British Council's initiative to develop instructional leadership in developing contexts, including the six countries featured in this submission.
Findings
The findings show diverse policy and practice of instructional leadership in these African contexts. Three have no explicit policies on this important leadership construct, while the others have relevant policy statements but limited evidence of instructional leadership practice.
Research limitations/implications
The research provides an overview of instructional leadership policy and practice in these six countries, but more school-based research is required to develop grounded evidence on whether and how this is practiced. The pandemic inhibited such school-based research in 2020. The study provides emerging evidence of the impact of instructional leadership on school and student outcomes, confirming what is known from international research.
Practical implications
Developing awareness of how instructional leadership can improve student learning, linked to appropriate training, could lead to more effective schools.
Social implications
The Sustainable Development Goals stress the importance of high quality education for economic and social development. Leadership is an important aspect of quality, and the research reported in this paper shows the potential for instructional leadership to enhance student learning.
Originality/value
This is the first cross-national study of instructional leadership in sub-Saharan Africa.
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Naresh K. Malhotra and J. Daniel McCort
Behavioral intention models are assumed to be universally applicable; however, recent criticisms have questioned their application among non‐Western subjects. It is argued that…
Abstract
Behavioral intention models are assumed to be universally applicable; however, recent criticisms have questioned their application among non‐Western subjects. It is argued that models that posit constructs that represent and measure the cultural nature of evaluative and normative latent constructs will best model intention formation in a culture. Thus, emic measures of etic latent constructs are required. A review of culturally‐influenced differences in reasoning processes between Chinese and Americans provides a theoretical basis to explore these models with samples from two cultures. Models considered Western, Oriental, and universal were compared with Hong Kong and US subjects. As predicted, the most Western model fit the USA data best and the most Oriental model fit the Hong Kong data best. Also as predicted, the measures of evaluation most representative of emic thought processes were most related to intention formation. Results suggest that the BI framework is applicable across cultures, yet must be operationalized with the distinctive thought processes of each culture in mind.
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Shahin Dabirian, Mostafa Ahmadi and Soroush Abbaspour
The research aims to analyze the effects of financial policies on a cash flow system to meet project performance goals and improve profitability. The policies are divided into…
Abstract
Purpose
The research aims to analyze the effects of financial policies on a cash flow system to meet project performance goals and improve profitability. The policies are divided into four groups; owner related, bank-related, labor-related and supplier-related policies. This research presents a developed model for planning, forecasting and managing the cash flow in construction projects using system dynamics (SD).
Design/methodology/approach
A System Dynamics (SD model is developed to evaluate the effect of different financial policies on construction project performance. By identifying the feedback loops in the cash flow system, a dynamic model is developed to forecast, plan and manage different policies, including prepayment, overbilling, loans, incentive payment, delay in payment and equipment lease.
Findings
A case study (a construction activity as part of a pharmaceutical factory development project) is used to analyze the cash flow and financing policies. The findings demonstrate the effects of different policies such as incentive payments on project cash flow estimation, which proved to reduce the project duration, improve the profit and increase the financing during the project execution.
Originality/value
The presented model would be a major attempt to estimate precisely the cash flow and the effect of employing different financial policies on project performance. Applying this model, project managers and decision-makers have the opportunity to model different financial policies concerning a variety of limiting variables applicable to each situation. Ultimately, with this, one can make more reasoned decisions and, in effect, optimize the utility of the project.
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The size and number of employment subcenters have increased in large metropolitan areas as the spatial distribution of jobs has become increasingly decentralized. Although…
Abstract
The size and number of employment subcenters have increased in large metropolitan areas as the spatial distribution of jobs has become increasingly decentralized. Although employment decentralization is not a new phenomenon, only recently have concentrations of employment outside the central city begun to rival the traditional central business district (CBD) in size and scope. Because of this change, neither theoretical nor empirical models in urban economics now rely solely on the traditional monocentric city model of Muth (1969) and Mills (1972). Instead, recent research incorporates some version of a polycentric model, a trend that Anas et al. (1998) document in their excellent review article.
Jiandong Lu, Xiaolei Wang, Liguo Fei, Guo Chen and Yuqiang Feng
During the coronavirus disease 2019 (COVID-19) pandemic, ubiquitous social media has become a primary channel for information dissemination, social interactions and recreational…
Abstract
Purpose
During the coronavirus disease 2019 (COVID-19) pandemic, ubiquitous social media has become a primary channel for information dissemination, social interactions and recreational activities. However, it remains unclear how social media usage influences nonpharmaceutical preventive behavior of individuals in response to the pandemic. This paper aims to explore the impacts of social media on COVID-19 preventive behaviors based on the theoretical lens of empowerment.
Design/methodology/approach
In this paper, survey data has been collected from 739 social media users in China to conduct structural equation modeling (SEM) analysis.
Findings
The results indicate that social media empowers individuals in terms of knowledge seeking, knowledge sharing, socializing and entertainment to promote preventive behaviors at the individual level by increasing each person's perception of collective efficacy and social cohesion. Meanwhile, social cohesion negatively impacts the relationship between collective efficacy and individual preventive behavior.
Originality/value
This study provides insights regarding the role of social media in crisis response and examines the role of collective beliefs in the influencing mechanism of social media. The results presented herein can be used to guide government agencies seeking to control the COVID-19 pandemic.
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Emefa Akua Amponsah, Maajid Zakaria Suleiman, Hafiz Adam and Victor Fannam Nunfam
Inadequate empirical evidence on the effect of personality traits, entrepreneurship education and university entrepreneurial support on green entrepreneurial intention outcomes…
Abstract
Purpose
Inadequate empirical evidence on the effect of personality traits, entrepreneurship education and university entrepreneurial support on green entrepreneurial intention outcomes among technical university students in Africa has hindered concrete policy interventions. Based on the planned behaviour and social cognitive theories, we assess the influence of personality traits and entrepreneurship education on green entrepreneurial intention of undergraduates at technical universities in Ghana.
Design/methodology/approach
We employed an explanatory cross-sectional survey comprising 1,329 Ghanaian undergraduate students to assess the research gap. An adapted 60-item instrument was used to measure outcomes for ten constructs (six personality traits, entrepreneurship education and green entrepreneurial intention) for the participants. A multiple linear regression analysis was used to model green entrepreneurial intention as a function of personality traits, entrepreneurship education and university entrepreneurial support while controlling for respondents’ background characteristics.
Findings
We observed a significant direct positive effect of all the personality traits, except subjective social norms and need for achievement, on green entrepreneurial intention. There was also a significant direct positive effect of entrepreneurship curriculum, teaching methods and university entrepreneurial support on green entrepreneurial intention. Our findings further provide empirical data to inform educators, researchers, policymakers and practitioners on the design of pragmatic curriculum, policies and interventions to inspire students into green start-ups.
Originality/value
This study is valuable for its novel approach of using an integrated theoretical and conceptual model to provide empirical validation for the burgeoning discourse around the impact of personality traits and entrepreneurship education on the green entrepreneurial intentions of technical university students in a developing nation. By synthesising diverse theoretical perspectives, this research enriches the understanding of how individual characteristics and educational experiences influence environmentally conscious entrepreneurial aspirations.