– The purpose of this paper is to investigate the impacts of serious teacher misbehaviour (TMB) in schools from the perspective of headteachers, a largely un-researched area.
Abstract
Purpose
The purpose of this paper is to investigate the impacts of serious teacher misbehaviour (TMB) in schools from the perspective of headteachers, a largely un-researched area.
Design/methodology/approach
Data were collected via the documentary analysis of misconduct cases from the Teaching Agency and semi-structured interviews with five headteachers who had managed serious cases.
Findings
The research suggests four primary impacts of serious TMB, affecting other teachers, students, the reputation of the school and headteachers themselves. The paper concludes by suggesting a fifth impact affecting public trust in the teaching profession.
Practical implications
Although rare, serious TMB can be highly damaging. Furthermore, the findings suggest that it is almost impossible to predict and so this paper suggests a “map” of the impacts helping headteachers to manage and contain it when/if the worst does happen.
Originality/value
Empirical studies of the impacts of serious organisational behaviour are scarce; empirical studies of serious organisational behaviour in schools are non-existent and so this paper addresses that gap.
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– The purpose of this paper is to provide a dialectical framework for the examination of performance management in schools.
Abstract
Purpose
The purpose of this paper is to provide a dialectical framework for the examination of performance management in schools.
Design/methodology/approach
The paper is based upon a qualitative study of ten headteachers that involved in-depth semi-structured interviews.
Findings
The findings identified four dialectical tensions that underpin performance management in schools: the responsibility to teachers and the responsibility to pupils; external accountability and professional autonomy; discipline of teachers and support of teachers; fixed processes and improvisational practices.
Research limitations/implications
This paper provides a means of examining the performance management of teachers from an alternative perspective, one that embraces tensions and contradictions and gives headteachers a richer understanding of how teachers are evaluated and judged.
Originality/value
This paper moves beyond the traditional perspective of performance management in schools as a means of subjugation and control and offers an original dialectical framework within which to examine the phenomenon.
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The purpose of this paper is to document the coping styles of first tier managers in English further education (FE) colleges, in relation to the most significant stressors and to…
Abstract
Purpose
The purpose of this paper is to document the coping styles of first tier managers in English further education (FE) colleges, in relation to the most significant stressors and to create an original, grounded scale of coping based on the data.
Design/methodology/approach
This study adopted a qualitative approach to coping strategies and involved semi‐structured interviews with 23 first tier managers in four colleges.
Findings
The study identified 16 distinct coping strategies employed by the first tier managers that ranged from “compliant” strategies, such as increased effort and self‐coaching, to “affective” strategies, such as exercise and tension reduction; and finally, those strategies that were “non‐compliant” such as escape and dissent.
Research limitations/implications
This research presents a tentative coping scale for first tier managers that could potentially inform the design of structured development programmes according to their particular needs.
Originality/value
This is the first coping scale of first tier managers in FE and its findings may have implications for first tier managers in other organisational settings.
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To determine what kinds of services are appropriate and necessary for first‐year college students, it is useful to first understand how students acquire and use information during…
Abstract
To determine what kinds of services are appropriate and necessary for first‐year college students, it is useful to first understand how students acquire and use information during the beginning of their college lives. Questions based on the Information Literacy Competency Standards for Higher Education were used in interviews with students in order to better understand the kinds of information first‐year students at Virginia Tech needed, and how they acquired it during their first semester at college. Students were questioned about their information use during fall semester 2000, using both e‐mail questioning and face‐to‐face interviews. The data collected provided insights into how students acquire and use information, and resulted in suggestions that are being used in revising and improving library services for this population.
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The purpose of this paper is to investigate three patterns of stories employed by organisational actors to make sense of organisational change: stories of “the good old days”;…
Abstract
Purpose
The purpose of this paper is to investigate three patterns of stories employed by organisational actors to make sense of organisational change: stories of “the good old days”; stories of deception, taboo and silence; and stories of influence. Each pattern reflects one way in which organisational actors make sense of change and in which they use their stories for different purposes. This argument is illustrated by short evocative stories from the original data.
Design/methodology/approach
This paper derives from qualitative and inductive cross‐national research into organisational change and learning. Three manufacturing firms, one each from the UK, South Africa and Russia, were studied to investigate sensemaking under conditions of change. Data were collected through narrative interviews and interpreted using an inductive approach borrowing elements from grounded theory and analytic induction.
Findings
Personal accounts of experiences with organisational change (change stories) have a dual purpose. On the one hand, they are powerful sensemaking devices with which organisational actors make organisational change meaningful. On the other hand, they contest official change stories, reflecting the complex dynamics of organisational change in patterns of stories. The conclusion is that the experiences and agendas of different organisational actors shape the interests and actions of people in organisations, with decisive implications for patterns of organisational change.
Research limitations/implications
Organisational change as a multi‐story process needs to be investigated through further qualitative and contextual research to provide richer insights into the dynamics of storytelling and sensemaking under conditions of organisational change.
Originality/value
Cross‐national study that builds on case and cross‐case analysis of autobiographical stories of experiences with organisational change.
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Richard L. Gruner and Damien Power
Social media communications on platforms such as Facebook and LinkedIn can allow managers to interact cost effectively with trading partners. However, although most firms have an…
Abstract
Purpose
Social media communications on platforms such as Facebook and LinkedIn can allow managers to interact cost effectively with trading partners. However, although most firms have an online presence on multiple social media platforms, the question remains as to whether marketers’ widespread social media investments are beneficial for firms. The paper aims to discuss this issue.
Design/methodology/approach
This paper presents competing hypotheses to explore how firms’ investment in one form of social media impacts activity on another form of social media. To do so, the authors draw on a data set of 208 large Australian organizations using objective social media activity metrics that measure business-to-business (B2B) audience engagement.
Findings
The findings suggest that widespread social media activity on LinkedIn, Twitter, and YouTube negatively affects a firm’s marketing activity on Facebook. The results indicate that having a social media preference whereby firms focus on a specific social media platform is more effective in forming successful inter-organizational relationships than a multiplatform approach.
Originality/value
The study contributes to the sparse research that seeks to leverage social media for audience engagement beyond a business-to-consumer context. The study’s findings provide insights into the key mechanisms that underlie firms’ B2B social media strategies, and in so doing, offer a fresh perspective on the importance of interactive marketing communication.
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Damien Arthur, Claire Sherman, Dion Appel and Lucy Moore
The purpose of this paper is to provide an explanation for why young consumers adopt interactive technologies.
Abstract
Purpose
The purpose of this paper is to provide an explanation for why young consumers adopt interactive technologies.
Design/methodology/approach
The data analysed in this paper was taken from a series of in‐depth interviews and two online surveys initially conducted for the 2005 and 2006 Lifelounge Urban Market Reports.
Findings
The results suggest that five key values held by young consumers explain their adoption of interactive technologies. Following the explanation of each finding is a vignette of how the social networking site MySpace utilises interactive technologies to enable young consumers to convey their values.
Originality/value
This paper fills a gap in the literature by providing a values‐based structure of why young consumers adopt interactive technologies.
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Damien Lambert and Leona Wiegmann
This study investigates how the interrelated elements of organizational roles – activities, motives, resources and relationships – are mobilized to construct a code of conduct for…
Abstract
Purpose
This study investigates how the interrelated elements of organizational roles – activities, motives, resources and relationships – are mobilized to construct a code of conduct for the proxy advisory (PA) industry in Europe.
Design/methodology/approach
This qualitative study uses archival documents from three consecutive regulatory consultations and 16 interviews with key stakeholders. It analyzes how different stakeholder groups (i.e. PA firms, investors, issuers and the regulator) perceive and mobilize the elements of PA firms’ role to construct the accountability regime’s boundaries (accountability problem and action, and users and providers of accounts).
Findings
This study shows how PA firms, investors, issuers and the regulator refer to the perceived motives behind PA firms’ activities to construct an accountability problem. The regulator accepted the motives of an information intermediary for PA firms’ role and required PA firms to develop a corresponding accountability action: a code of conduct. PA firms involved in developing the code of conduct formalized who is accountable to whom by aligning this accepted motive with their activities, relationships, and resources into a common role.
Originality/value
The study highlights how aligning role elements to reflect PA firms’ common roles enables the construction of an accountability regime that stakeholders accept as a means of regulation. Analyzing the role elements offers insights into the development and functioning of accountability regimes that rely on self-regulation. We also highlight the role of smaller regional firms in helping shape transnational accountability regimes.
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Kara Xiaohui Ma, Damien William Mather, Dana L. Ott, Eddy Fang, Phil Bremer and Miranda Mirosa
The purpose of this study is to investigate consumers' post–purchase experience when buying fresh food online. It examines the key dimensions of post–purchase online customer…
Abstract
Purpose
The purpose of this study is to investigate consumers' post–purchase experience when buying fresh food online. It examines the key dimensions of post–purchase online customer experience (post–purchase OCE) that impact customer satisfaction and repurchase intention. It also explores the role of corporate image as a moderator.
Design/methodology/approach
An online survey was conducted in China to capture participants' post–purchase OCE, satisfaction, repurchase intention and perceived corporate image. Partial least squares structural equation modelling (PLS-SEM) was utilized to analyse data collected from 317 Chinese fresh food online shoppers. Moderated mediation analysis was conducted to analyse the moderating effect of corporate image.
Findings
Four post–purchase OCE dimensions “product-in-hand”, “customer support”, “benefits” and “packaging” significantly drive customers' repurchase intention by enhancing customer satisfaction. “Delivery” is not influential. Additionally, for firms with a good corporate image, customer repurchase intention is more easily affected by post–purchase OCE than firms with a lower level of corporate image.
Practical implications
The findings inform fresh food e-commerce firms of the critical post–purchase OCE dimensions that mostly drive customer satisfaction and help retain customers. Furthermore, it implies that firms with a good corporate image must provide high-quality post–purchase OCE that matches the image because the consequences associated with a poor post–purchase OCE can be severe.
Originality/value
This research is among the first to investigate fresh food post–purchase OCE. It also introduces the previously underexplored moderating role of corporate image.
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Damien Hallegatte, Myriam Ertz and François Marticotte
Retro branding is gaining unprecedented momentum. This study aims to empirically examine the moderating impact of nostalgia proneness on the relationship between retro branding…
Abstract
Purpose
Retro branding is gaining unprecedented momentum. This study aims to empirically examine the moderating impact of nostalgia proneness on the relationship between retro branding and consumer behavioral intentions in the music industry. Nostalgia and retro branding are two paramount elements conceptually discussed in literature but rarely investigated together empirically despite their interconnections.
Design/methodology/approach
An experiment including four different scenarios blending retro and contemporary stimuli was conducted on 181 subjects. Two rock band variables were manipulated: song set list (i.e. list of songs) and band lineup.
Findings
The findings suggest that mixing the past and present for a retro brand impacts consumer behavior. A more nuanced explanation is suggested by showing that a retro brand has a strong effect on consumers’ intentions to attend and willingness to pay, but not on their WOM intentions, when these consumers are more prone to feeling nostalgia.
Originality/value
Nostalgia and retro branding appear to be interconnected concepts, but few studies have assessed how nostalgia proneness can impact consumers’ intentions toward a retro brand. Fewer have investigated consumers’ intentions toward an experiential, intangible retro brand.