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This paper aims to help managers gain greater insight into issues relating to employees’ sense of mastery to contribute to improved employee performance.

Conceptual generalization was applied in this paper.

An analytical model consisting of seven elements that can be applied as a management tool for promoting a sense of mastery among employees was developed.

Managers have little insight into issues relating to employees’ sense of mastery, which can inhibit productivity.

Effective managers focus on the personal strengths of their employees. Managers select and surround themselves with the right people. Successful managers see and understand employees’ need to work on things that they are passionate about.

This paper used cybernetics and systemic thinking to solve mastery issues.

This paper aims to develop a methodology for teaching moral courage.

Conceptual generalization.

This study uses a five-step method for teaching moral courage, together with a seven-level sliding scale for developing attitudes related to moral courage.

This paper is an aspect of systemic education for pupils and students.

This study builds aspects of a methodology for education of active bystanders in moral conflict situations.

This study builds aspects of a systemic methodology for education of moral issues.

Beers viable model (Figure 1) has been used to visualize a model for teaching moral courage.

The purpose of this paper is to improve the theoretical understanding of the communicative processes in social systems.

Conceptual generalisation.

Aspects of a communications theory with three assumptions and ten propositions.

The method used and the findings.