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Article
Publication date: 13 November 2020

Rose Helens-Hart and Craig Engstrom

This study aims to present empathy as an ideal characteristic of consultants for talent development (CTD). It provides a contextualized look at how empathy manifests in CTD…

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Abstract

Purpose

This study aims to present empathy as an ideal characteristic of consultants for talent development (CTD). It provides a contextualized look at how empathy manifests in CTD practice and offers practical guidance for improving CTD empathy skills, and thus their performance in the corporate classroom.

Design/methodology/approach

In total, 34 interviews with talent development professionals were analyzed using a qualitative coding process.

Findings

Apart from functional and industry knowledge, a collection of soft skill themes emerged from the analysis, including active listening, perspective taking, audience adaptation and communication style. These themes coalesced around the construct of empathy and provided a framework with which to understand how empathy is expressed and leveraged in talent development consulting.

Originality/value

While business research has explored the importance of empathy in some workplaces, to the knowledge, this is the first study focusing on the empathy of CTDs. In addition, literature paints a fractured and anecdotal picture of soft skills for the ideal consultant. This research helps CTDs, those who hire them and business educators target essential skills for facilitating workplace learning.

Details

Journal of Workplace Learning, vol. 33 no. 4
Type: Research Article
ISSN: 1366-5626

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Article
Publication date: 16 November 2010

Craig Lee Engstrom

The purpose of this paper is to provide a rationale and step‐by‐step description of how to use rhetorical criticism as a method for accounting for organizational isomorphism in…

702

Abstract

Purpose

The purpose of this paper is to provide a rationale and step‐by‐step description of how to use rhetorical criticism as a method for accounting for organizational isomorphism in organizational fields.

Design/methodology/approach

The idea that rhetoric is an important form of organizational discourse has gained interest among organizational scholars in recent years. Institutional theorists, especially, have been willing to embrace the “rhetorical turn” in organization studies. These scholars recognize that rhetoric plays an important role in creating, maintaining, and disrupting organizational and institutional orders. This paper adds to this research agenda by suggesting that organizational isomorphism can be partly understood as a rhetorical phenomenon. A method of rhetorical criticism – a qualitative approach for analyzing the rhetorical dimensions of texts and practice – and its efficacy for institutional research is explicated. Using a popular television program about crime scene investigations (which has arguably produced a “CSI effect” that influences the criminal justice system as an organizational field) as a sustained example, steps are provided for conducting rhetorical criticism of popular culture texts in order to account for isomorphic trends in an organizational field.

Findings

Rhetorical analysis of cultural and organizational artifacts, including institutional work, can expose myths and ceremonies that guide practices effectively and problematically.

Originality/value

The potential value of the paper is in its function as a guide for (neo)institutional and organization scholars looking for innovative approaches to studying organizations from a cultural perspective.

Details

Qualitative Research in Organizations and Management: An International Journal, vol. 5 no. 3
Type: Research Article
ISSN: 1746-5648

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Book part
Publication date: 30 August 2016

Craig L. Engstrom

Abstract

Details

Contesting Institutional Hegemony in Today’s Business Schools
Type: Book
ISBN: 978-1-78635-341-2

Available. Content available
Book part
Publication date: 30 August 2016

Abstract

Details

Contesting Institutional Hegemony in Today’s Business Schools
Type: Book
ISBN: 978-1-78635-341-2

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Book part
Publication date: 30 August 2016

Abstract

Details

Contesting Institutional Hegemony in Today’s Business Schools
Type: Book
ISBN: 978-1-78635-341-2

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Book part
Publication date: 5 November 2021

Karen Tracy

The chapter defines practice approaches and considers the several ways the concept of practice has functioned in the academic and practitioner literatures. As “practice” has been…

Abstract

The chapter defines practice approaches and considers the several ways the concept of practice has functioned in the academic and practitioner literatures. As “practice” has been a minor term in prior group studies, the next section argues that foregrounding practice in future group research is a promising direction. Not only does a practice approach privilege interactional messages, which are at the heart of communication, but foregrounding practices can help actual groups function better. A practice approach to group research can accomplish three things: (1) offer guidance about how to design and implement sensitive activities; (2) identify contextual aspects of dispersed practices such as giving information; and (3) make visible how key group norms are interactionally accomplished in nonstraightforward ways. Examples of each of these activities are illustrated.

Details

The Emerald Handbook of Group and Team Communication Research
Type: Book
ISBN: 978-1-80043-501-8

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Book part
Publication date: 23 June 2020

Kechinyere C. Iheduru-Anderson and Monika M. Wahi

This chapter proposes a global agenda to eliminate racism in nursing by targeting reform at nursing education administration internationally. First, the history of racism in…

Abstract

This chapter proposes a global agenda to eliminate racism in nursing by targeting reform at nursing education administration internationally. First, the history of racism in nursing is reviewed, along with two models – the diversity model and the cultural competence model – that were applied unsuccessfully to counteract racism in nursing. Second, a description of how racism is entrenched in nursing leadership globally is presented. Third, the recalcitrant structures that serve to maintain institutionalized racism (IR) in the international nursing education system are carefully examined. Specifically, the components and constructs involved in IR in nursing education are delineated, and the way in which these negatively impact both ethnic minority (EM) students and faculty are explained. Based on this, a global agenda to eliminate racism in nursing education internationally is proposed. Eliminating racism in higher education in nursing is a mandatory social responsibility if global healthcare is ever to be equitable. Five actionable recommendations are made to eliminate racism in higher education are summarized as follows: (1) components of nursing programs which are designed to eliminate racism in nursing education should be governed at the country level, (2) to design and implement a system of surveillance of the global nursing community to enable standardized measurement to ensure nursing education programs in all countries are meeting anti-racism benchmark targets, (3) nursing education programs should be established worldwide to provide individual pipeline and mentorship programs to ensure the career success of EM nursing students and faculty, (4) nursing education programs should be conducted to reduce barriers to EM participation in these individual support programs, and (5) nursing education programs are required to teach their nursing faculty skills in developing anti-racist curricula that seeks to eliminate implicit bias.

Details

Civil Society and Social Responsibility in Higher Education: International Perspectives on Curriculum and Teaching Development
Type: Book
ISBN: 978-1-83909-464-4

Keywords

Available. Open Access. Open Access
Book part
Publication date: 8 February 2019

Alison Bowes and Alison Dawson

Abstract

Details

Designing Environments for People with Dementia
Type: Book
ISBN: 978-1-78769-974-8

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Article
Publication date: 29 September 2023

Olivier Fuchs and Craig Robinson

Critical realism is an increasingly popular “lens” through which complex events, entities and phenomena can be studied. Yet detailed operationalisations of critical realism are at…

282

Abstract

Purpose

Critical realism is an increasingly popular “lens” through which complex events, entities and phenomena can be studied. Yet detailed operationalisations of critical realism are at present relatively scarce. This study's objective here is built on existing debates by developing an open systems model of reality, a basis for designing appropriate, internally consistent methodologies.

Design/methodology/approach

The authors use a qualitative case study examining changing practices for client contact management in professional services firms during restrictions imposed by the COVID-19 crisis to show how the model can be operationalised across all stages of a research study.

Findings

This study contributes to the literature on qualitative applications of critical realism by providing a detailed example of how the research paradigm influenced choices at every stage of the case study process.

Originality/value

More importantly, this model of reality as an open system provides a tool for other researchers to use in their own operationalisation of critical realism in a variety of different settings.

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Article
Publication date: 5 January 2021

David Eriksson and Annika Engström

Operations and supply chain management (OSCM) is a theoretically and philosophically fragmented field. Researchers must consider how they use theory and explain empirical…

1703

Abstract

Purpose

Operations and supply chain management (OSCM) is a theoretically and philosophically fragmented field. Researchers must consider how they use theory and explain empirical phenomena. This paper aims to use critical realism to introduce more coherence into this fragmented field.

Design/methodology/approach

This paper draws on existing critical realism and abduction literature and this study uses a research process from two PhD projects to investigate critical realism’s role in OSCM research. This paper uses a narrative approach to collect data over a long timeframe, capturing data not commonly used in OSCM research.

Findings

Research that struggles to bridge the gap between theory and data benefits from critical realism, which provides a philosophy and associated methods to identify a suitable theory and guide researchers when they encounter obstacles. While clear steps often outline established methods, researchers are sometimes unable to identify when their research process has reached an obstacle. This paper argues that such obstacles can be treated as “crossroads” offering new research opportunities when correctly evaluated and addressed.

Research limitations/implications

Importantly, researchers should be able to reflect upon their own research processes, enabling a better understanding of these processes and the discovery of new research directions. Researchers can use critical realism, abduction and systematic combining to bridge the divide between theory and data in OSCM.

Originality/value

This paper contributes to the field’s discussion regarding the roles of critical realism and abduction, synthesizing multiple academic sources, highlighting critical realism’s importance and providing a novel means of addressing difficulties in navigating an eclectic research area. This paper offers a philosophical alternate to the field, which is often instead considered from a positivistic standpoint. The paper is valuable to researchers in the OSCM field, who can use the research to improve their selection of data and theories, as well as their understanding of their own research processes.

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