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This paper aims to examine the presence of an executive with customer experience (ECE) in a supplier firm’s top management team (TMT). The role of ECE presence remains understudied in the marketing literature. This study attempts to examine the relationship between ECE presence and firm performance.

This paper draws on the resource-based view of the firm and adopts a panel firm fixed effects estimator to test the proposed hypotheses. The empirical analysis uses a sample of 1,974 firm-year observations with 489 unique supplier firms. Selection-induced endogeneity is mitigated through the Heckman procedure.

ECE presence improves firm performance. Additionally, firms benefit less from ECE presence if a board member with customer experience (BCE) is also present, if a chief executive officer commands a higher pay slice (compared to other executives), and if a TMT is more functionally diversified. However, ECE presence is particularly beneficial if the overall economy is in contraction. Comparing the functional positions held by ECEs reveals that ECE in the marketing function (as a chief marketing officer) offers the largest benefit to an average supplier firm. ECE presence is also associated with other firm outcomes (e.g. bankruptcy odds, innovation and customer orientation).

This study makes four contributions to the literature. First, this research contributes to existing studies that investigate marketing expertise in the upper corporate pyramid. Second, the study contributes to the burgeoning body of work across business disciplines that attempt to understand the impact of CxOs on firm performance. Third, the study contributes to the vast literature on customer orientation indirectly. Finally, this paper contributes to the broader literature studying the influence of board and TMT characteristics.

The findings are of particular importance to business-to-business firms. This paper shows that suppliers can benefit significantly from managers with customer experience. Four contingency factors moderate the relationship between ECE presence and firm performance. Among the various functional positions held by an ECE, the findings suggest that hiring an ECE for the marketing functional area is the most beneficial. ECE stands out as a better option for a company than BCE to improve firm performance. ECE presence is also associated with bankruptcy odds, innovation and customer orientation.

This paper provides the first empirical evidence regarding how ECE affects firm performance and also extends prior research on the value of human capital in TMT.

Additively manufactured objects have layered structures, which means post processing is often required to achieve a desired surface finish. Furthermore, the additive nature of the process makes it less accurate than subtractive processes. Hence, additive manufacturing techniques could tremendously benefit from finishing processes to improve their geometric tolerance and surface finish.

Rotary ultrasonic machining (RUM) was chosen as a finishing operation for drilling additively manufactured carbon fiber reinforced polymer (CFRP) composites. Two distinct additive manufacturing methods of fused deposition modeling (FDM) and laser-assisted laminated object manufacturing (LA-LOM) were used to fabricate CFRP plates with continuous carbon fiber reinforcement. The influence of the feedrate, tool rotation speed and ultrasonic power of the RUM process parameters on the aforementioned quality characteristics revealed the feasibility of RUM process as a finishing operation for additive manufactured CFRP.

The quality of drilled holes in the CFRP plates fabricated via LA-LOM was supremely superior to the FDM counterparts with less pullout delamination, smoother surface and less burr formation. The strong interfacial bonding in LA-LOM proven to be superior to FDM was able to endure higher cutting force of the RUM process. The cutting force and cutting temperature overwhelmed the FDM parts and induced higher surface damage.

Overall, the present study demonstrates the feasibility of a hybrid additive and subtractive manufacturing method that could potentially reduce cost and waste of the CFRP production for industrial applications.

The purpose of this study is to investigate the financial well-being and social capital of Indian retirees. The paper investigates the extent of subjective financial well-being, the dependence on debts and the extent of bridging and bonding social capital of retirees with similar retirement pensions to understand the main issues they face.

Semi-structured interviews were conducted with 32 retired government schoolteachers. Two individuals transcribed the interviews after a pilot study, which helped remove repetitive responses. After ensuring the authenticity of the transcripts, the data was analyzed using interpretive phenomenological analysis.

The study's key findings reveal that retirees, armed with a clear understanding of their retirement income, exhibit a sense of financial control. At the same time, the presence of debt and the potential for high healthcare expenses adversely impact their subjective financial well-being. In terms of social capital, retirees predominantly rely on support from close-knit communities of friends and neighbors, as against their children. Additionally, retirees who migrate from their native places encounter challenges in establishing bridging social capital.

This study contributes to the ongoing discourse on financial well-being, specifically within the context of vulnerable groups such as retirees in India, where the absence of a state-supported retirement system adds a distinctive dimension. Against the backdrop of India's traditional societal framework, the research extends the existing literature by delving into the nuanced effects of evolving social dynamics on the social capital of retirees.

The purpose of this study to identify and optimize the machining of polyvinyl butyral (PVB) material for industrial uses. The research is based on input machining parameters of rotary ultrasonic machining for better understand the output response surface roughness (SR) property of polyvinyl butyral (PVB) by using the Taguchi approach. The grey relational grade analysis (GRG) is also implemented to resolve the complex interrelationship of SR data for optimization and predicting and validate the results.

In experimental work, the input parameters, namely, concentration, abrasives, power rate, grit size, tool material and hydrofluoric (HF) acid has been selected. The experiment’s design was created using MINITAB Software; the L27 orthogonal array was selected for the experimentation. SR was examined with the GRG technique for process optimization. On the other hand, for single parameter optimization analysis of variance (ANOVA) has been used.

ANOVA optimization technique gives the best result on concentration (40%) of abrasive (Al2O3+SiC+B4C), power rate (40%), grit size (600), HF acid (1.5%) and tool material (D2 alloy) are the optimal parameters to provide the slightest degree of SR. GRG optimization of multi-response parameter setting: 40% concentration, SiC+B4C mixed abrasive slurry, 40% of power rating, 280 grit size, 0.5% HF acid and high-speed tool steel tool material gives better results. The SR of PVB glass material improved by 20% after grey relational analysis.

There are several practical applications in a variety of material processing sectors, including metallurgy, machinery, electronics and transportation. These real-world applications have produced substantial and discernible economic benefits.

The analytical and optimization results will be used in the various material processing sectors, including metallurgy, machinery, electronics and transportation.

The ANOVA and grey theory approaches offer the reader a primary picture of the machining research and process parameter optimization. Combined abrasive slurry of Al₂O3+SiC+B₄C with a high power-rating exhibits lower SR. Similarly, grit size is vital; larger grits produce better SR. Ra – 0. 611 m is the lowest SR value at the hole found in trial 25 after the experimentation.

This review paper reveals the literature on ultrasonic, chemical-assisted ultrasonic and rotary ultrasonic machining (USM) of glass material. The purpose of this review paper is to understand and describe the working principle, mechanism of material removal, experimental investigation, applications and influence of input parameters on machining characteristics. The literature reveals that the ultrasonic machines have been generally preferred for the glass and brittle work materials. Some other non-traditional machining processes may thermally damage the work surface. Through these USM, neither thermal effects nor residual stresses have been generated on the machined surface.

Various input parameters have the significant role in machine performance characteristics. For the optimization of output response, several input parameters have been critically investigated by the various researcher.

Some advance types of glasses such as polycarbonate bulletproof glass, acrylic heat-resistant glass and glass-clad polycarbonate bulletproof glass still need some further investigation because these materials have vast applications in automobile, aerospace and space industries.

Review paper will be beneficial for industrial application and the various young researcher. Paper reveals the detail literature review on traditional ultrasonic, chemical assisted ultrasonic and rotary USM of glass and glass composite materials.

The objective of this paper is to compare and evaluate the environmental performance of steel supply chains considering relevant environmental loss factors using Taguchi loss function (TLF) and design of experiments (DOE).

The different environmental loss factors in steel manufacturing supply chain were studied and the significant factors were identified. Their combined contributions along the significant factors were estimated using TLF and DOEs comparing environment losses at different scenarios.

The proposed methodology using TLF and DOEs was applied to three Indian steel manufacturing companies (Company A, Company B and Company C). The Company A with minimal average environmental loss score is found to be operating its supply chain with higher efficiency and has better environmental performance compared to the other two companies (B and C).

The results obtained are based on the study carried out in three Indian steel manufacturing companies. Therefore, the results cannot be generalized.

This paper will definitely show the direction for comparative environmental performance assessment of manufacturing industries in general and steel industries in specific considering environmental loss factors and environmental conditions. It determines individual performance across each environmental loss factor and their combined impact.

Although there is a need to have comparative performance analysis with respect to environmental losses among steel companies in developing countries such as India, but hardly any study has been reported in this direction. This work will definitely add the value to the supply chain literature in general and environment losses in steel manufacturing supply chain in specific.

The purpose of this paper is to propose and demonstrate how Tourism2vec, an adaptation of a natural language processing technique Word2vec, can serve as a tool to investigate tourism spatio-temporal behavior and quantifying tourism dynamics.

Tourism2vec, the proposed destination-tourist embedding model that learns from tourist spatio-temporal behavior is introduced, assessed and applied. Mobile positioning data from international tourists visiting Tuscany are used to construct travel itineraries, which are subsequently analyzed by applying the proposed algorithm. Locations and tourist types are then clustered according to travel patterns.

Municipalities that are similar in terms of their scores of their neural embeddings tend to have a greater number of attractions than those geographically close. Moreover, clusters of municipalities obtained from the K-means algorithm do not entirely align with the provincial administrative segmentation.

This paper gives a bibliographical review of the finite element and boundary element parallel processing techniques from the theoretical and application points of view. Topics include: theory – domain decomposition/partitioning, load balancing, parallel solvers/algorithms, parallel mesh generation, adaptive methods, and visualization/graphics; applications – structural mechanics problems, dynamic problems, material/geometrical non‐linear problems, contact problems, fracture mechanics, field problems, coupled problems, sensitivity and optimization, and other problems; hardware and software environments – hardware environments, programming techniques, and software development and presentations. The bibliography at the end of this paper contains 850 references to papers, conference proceedings and theses/dissertations dealing with presented subjects that were published between 1996 and 2002.

Gives a bibliographical review of the finite element methods (FEMs) applied for the linear and nonlinear, static and dynamic analyses of basic structural elements from the theoretical as well as practical points of view. The range of applications of FEMs in this area is wide and cannot be presented in a single paper; therefore aims to give the reader an encyclopaedic view on the subject. The bibliography at the end of the paper contains 2,025 references to papers, conference proceedings and theses/dissertations dealing with the analysis of beams, columns, rods, bars, cables, discs, blades, shafts, membranes, plates and shells that were published in 1992‐1995.

This paper gives a review of the finite element techniques (FE) applied in the area of material processing. The latest trends in metal forming, non‐metal forming, powder metallurgy and composite material processing are briefly discussed. The range of applications of finite elements on these subjects is extremely wide and cannot be presented in a single paper; therefore the aim of the paper is to give FE researchers/users only an encyclopaedic view of the different possibilities that exist today in the various fields mentioned above. An appendix included at the end of the paper presents a bibliography on finite element applications in material processing for 1994‐1996, where 1,370 references are listed. This bibliography is an updating of the paper written by Brannberg and Mackerle which has been published in Engineering Computations, Vol. 11 No. 5, 1994, pp. 413‐55.