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Article
Publication date: 18 November 2013

Collette Mak, Margaret Ellingson and Charla Lancaster

This paper aims to describe how data were used to design and evaluate new services at Notre Dame and how data were used to evaluate changes in user behavior at Emory University…

533

Abstract

Purpose

This paper aims to describe how data were used to design and evaluate new services at Notre Dame and how data were used to evaluate changes in user behavior at Emory University.

Design/methodology/approach

Each library (Emory, Virginia Polytechnic Institute and Notre Dame) describe sources, methods and applications of data, gathered through a variety of sources to plan and evaluate new services and user satisfaction.

Findings

There is no one perfect approach to data-informed decision making; every approach has advantages, costs and disadvantages. What is important is that resource sharing practitioners become comfortable with a variety of assessment tools.

Originality/value

The user experience is increasingly recognized as a critical part of any service or library product but most resource sharing practitioners have little to no background in assessment and statistics. This article provides an introduction to methods, sources and applications of data specifically applied to interlibrary loans.

Details

Interlending & Document Supply, vol. 41 no. 4
Type: Research Article
ISSN: 0264-1615

Keywords

Available. Content available
Article
Publication date: 17 February 2012

Collette Mak and Mary Hollerich

273

Abstract

Details

Interlending & Document Supply, vol. 40 no. 1
Type: Research Article
ISSN: 0264-1615

Available. Content available
Article
Publication date: 24 May 2013

Collette Mak

116

Abstract

Details

Interlending & Document Supply, vol. 41 no. 2
Type: Research Article
ISSN: 0264-1615

Available. Content available
Article
Publication date: 16 November 2012

Mary Hollerich and Collette Mak

67

Abstract

Details

Interlending & Document Supply, vol. 40 no. 4
Type: Research Article
ISSN: 0264-1615

Available. Content available
Article
Publication date: 25 May 2012

Mary Hollerich and Collette Mak

4

Abstract

Details

Interlending & Document Supply, vol. 40 no. 2
Type: Research Article
ISSN: 0264-1615

Available. Content available
Article
Publication date: 10 August 2012

Collette Mak and Mary Hollerich

150

Abstract

Details

Interlending & Document Supply, vol. 40 no. 3
Type: Research Article
ISSN: 0264-1615

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Article
Publication date: 17 February 2012

Collette Mak

This paper seeks to examine the application of e‐commerce practices in libraries and the effect of those practices on interlibrary loan traffic among research libraries in the USA.

3147

Abstract

Purpose

This paper seeks to examine the application of e‐commerce practices in libraries and the effect of those practices on interlibrary loan traffic among research libraries in the USA.

Design/methodology/approach

This paper identifies key e‐commerce features and where parallel features exist in the discovery and request processes. In an age of unprecedented information access, instant communication, and large‐scale commercial information sources, the growth of interlibrary loan among US research libraries cannot be attributed solely to cost. A major factor in the continued growth of interlibrary loan must be, in part, attributed to the adoption by libraries of standard e‐commerce practices.

Findings

The author's research indicates that adoption of standard e‐commerce practices by libraries has resulted in a dramatic increase of interlibrary loan traffic among research libraries in the USA.

Originality/value

The research conducted for this paper is original and the findings add a unique perspective to the value of e‐commerce practices in libraries by focusing on the impact those services have had on interlibrary loan operations.

Details

Interlending & Document Supply, vol. 40 no. 1
Type: Research Article
ISSN: 0264-1615

Keywords

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Article
Publication date: 22 February 2011

Collette Mak

This paper aims to identify the factors that have led the USA to be one of the few countries in the world that has seen interlending and document supply continue to increase.

1107

Abstract

Purpose

This paper aims to identify the factors that have led the USA to be one of the few countries in the world that has seen interlending and document supply continue to increase.

Design/methodology/approach

The factors are identified, reviewed and assessed.

Findings

It was found that the effectiveness of resource sharing facilitated by intra‐ and inter‐state cooperatives using OCLC as a framework is a major factor, others being the improvement in discovery tools, requesting processes and the more recent improvements in the delivery process. Finally, the widespread subsidizing of access and delivery enables cheap or even free use of document supply.

Originality/value

This paper is the only study so far that addresses the current puzzle of US “exceptionalism” for interlending and document supply.

Details

Interlending & Document Supply, vol. 39 no. 1
Type: Research Article
ISSN: 0264-1615

Keywords

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Article
Publication date: 1 January 1993

Susan Raschke

Discusses some of the implications of the Internet for interlibrarylending operations. Examines the benefits for ILL managers of comparingoperations and ideas with those found in…

21

Abstract

Discusses some of the implications of the Internet for interlibrary lending operations. Examines the benefits for ILL managers of comparing operations and ideas with those found in other lending institutions.

Details

OCLC Systems & Services: International digital library perspectives, vol. 9 no. 1
Type: Research Article
ISSN: 1065-075X

Keywords

Available. Content available
Article
Publication date: 22 February 2011

Mike McGrath

324

Abstract

Details

Interlending & Document Supply, vol. 39 no. 1
Type: Research Article
ISSN: 0264-1615

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