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Drawing on crisis management theory and complexity theory, the purpose of this study is to examine the impact of a prolonged COVID-19 induced lockdown on tourism small and medium enterprise (SME) operators’ well-being.

A mixed methods approach was used, with survey data from 226 SME tourism operators located in Victoria (Australia) and 33 interviews with a cross-representative selection of tourism stakeholders.

The findings of this study show that planned resilience, adaptive resilience, government communication (i.e. Roadmap to Recovery announcement) and revenue status are positively linked to well-being.

The cross-sectional nature of this study is not able to provide evidence of a temporal relationship between exposure and outcome, as both are examined at the same time. This study is restricted to one Australian State and may have limited generalisability.

The findings identify strategies to improve tourism SMEs resilience and their operator well-being. Programs designed to meet the needs of tourism SME owners and enhance access to well-being services, while training for SME tourism operators should focus on improving the diversification potential of the business.

To the best of the authors’ knowledge, this is among the first studies applying crisis management and complexity theories as theoretical lenses to explore the joint effect of organisational resilience and government communication on SME tourism operators’ well-being. The inclusion of communication on SME well-being is an area hitherto unexplored in the tourism literature.

The purpose of this study is threefold. The first is to discuss the practice of corporate hospitality (CH) at special events used by Australian businesses as a relationship marketing technique to engage with their customers. The second aim is to investigate how marketing practitioners judge their CH programmes in a business-to-business (B2B) context. A third aim is to determine the key benefits and uncover contemporary issues faced by marketing practitioners in the operation of CH programmes.

A qualitative method was employed in this the first phase of a broader research programme. The research design sought to attain exploratory insights from marketing executives that employed CH at sports and cultural events as part of existing B2B marketing programmes. The intention of this qualitative study was to investigate and uncover key issues and establish themes that could be tested in future research. Fifteen in depth interviews including a pilot of two interviews were conducted with marketing practitioners who held managerial responsibility for CH programmes in four states of Australia. These interviews were electronically recorded and subsequently transcribed for coding purposes.

An analysis identified several key issues regarding the role and deployment of CH within marketing programmes. Key benefits of programmes included gaining market intelligence, improving channel communication and creating a competitive advantage through building existing relationships with a firm's customers. The research found that there were specific differences within both the application and management of CH among practitioners and highlighted several pressing issues regarding the practice. Events offering mass appeal to both genders such as tennis and horse racing were considered more appealing to a corporate audience and spectacular, big-ticket events were favoured. The research identified that no two organisations operate their programmes identically, some use the programmes to reward past loyalty and others leverage special events for face-to-face time with new clients. The lack of consistency in measurement included an inability to disengage CH programmes from other marketing elements operating simultaneously. It was evident that the lack of objective setting by many organisations coupled with often a short-term view of CH programmes impeded effective measurement of expected outcomes.

This exploratory study provides greater insights into the little researched topic of CH in the special events sector. Implications stemming from the study include the implementation of recommended changes to CH design and delivery including optimising special event selection to match intended guests and their preferences, setting micro and macro objectives for CH programmes and ensuring they are measurable. In addition, such objectives need to be made explicit to internal stakeholders in order to maximise return on investment for marketing practitioners. For CH to continue to grow as a major revenue stream for special event organisers, more certainty with regards to the outcomes of these programmes are required, along with ensuring the CH special event products offer corporate appeal.

Much to the relief of everyone, the general election has come and gone and with it the boring television drivel; the result a foregone conclusion. The Labour/Trade Union movement with a severe beating, the worst for half a century, a disaster they have certainly been asking for. Taking a line from the backwoods wisdom of Abraham Lincoln — “You can't fool all the people all the time!” Now, all that most people desire is not to live easy — life is never that and by the nature of things, it cannot be — but to have a reasonably settled, peaceful existence, to work out what they would consider to be their destiny; to be spared the attentions of the planners, the plotters, provocateurs, down to the wilful spoilers and wreckers. They have a right to expect Government protection. We cannot help recalling the memory of a brilliant Saturday, but one of the darkest days of the War, when the earth beneath our feet trembled at the destructive might of fleets of massive bombers overhead, the small silvery Messerschmits weaving above them. Believing all to be lost, we heaped curses on successive Governments which had wrangled over rearmament, especially the “Butter before Guns” brigade, who at the word conscription almost had apoplexy, and left its people exposed to destruction. Now, as then, the question is “Have they learned anything?” With all the countless millions Government costs, its people have the right to claim something for their money, not the least of which is the right to industrial and domestic peace.

Across the United States, school leaders are realizing the potential for social and emotional learning (SEL) to be used as a critical lever for students' equitable access to full participation in social and civic life. Researchers and practitioners seek to understand how teachers can elevate student voice, increase students' sense of agency, and promote civic engagement through SEL instruction. The School and Community Pathways for Engagement (SCoPE) Project brought together teams from a large, urban school district in the Midwestern United States, the University of Michigan, and the Collaborative for Academic, Social, and Emotional Learning (CASEL) in a research-practice partnership (RPP) to examine these pertinent challenges. This chapter demonstrates how the purposeful establishing of and fostering collaborative relationships between researchers and practitioners in the SCoPE Project motivated deeper investment and equity of voice for all stakeholders involved. This chapter specifically discusses the motivational affordances of the RPP approach during participant recruitment, data collection, and data sharing for the SCoPE Project.

“Corporate planning” is the term which, perhaps more than any other, epitomises the adoption of business management techniques by the public sector. In Britain, with massive local government reorganisation in 1974, many librarians were forced to come to terms with such techniques whether they liked it or not. Of course, in its purest sense corporate planning applies to the combined operation of an entire organisation be it local authority, university, government department or industrial firm. However, in this paper I do not intend discussing “the grand design” whereby the library is merely a component part of a greater body. Rather, it is my intention to view the library as the corporate body. It is a perfectly possible and very useful exercise to apply the principles of corporate planning, and the management techniques involved, to the running of a library or group of libraries. Indeed, many librarians have already done this either independently or as their part in the corporate plan of their parent organisation.

Looks at the state of selling through digital technology and the types of business which have emerged in this sector. Reports on the findings of two surveys in the UK which highlight the nature and scale of customer concerns in the market. Concludes that the jury is still out on the future of (r)etailing and that the dramatic developments earlier envisaged may be scaled down as it is assimilated alongside traditional methods. States that growth will require more attention on the consumer and the addressing of their concerns.

To consider the recent decision by the Court of Appeal in the case of Hurst Stores v. M L Europe Property Ltd (2004) and the possible important implications for building surveyors and other construction professionals.

A review of literature and case law. Possible developments in this area of law are considered.

A person described as a “project manager” does not necessarily have authority to make legally binding agreements. Where a building surveyor is acting as a project manager, the extent of authority ought to be clarified, preferably in writing. Where a building surveyor is dealing or negotiating with a project manager, he/she cannot take it for granted that any agreement reached will be legally binding. Furthermore, as a consequence of the decision in the Court of Appeal, a document with the heading “Final Account” might not be a final account at all!

Increasingly, building surveyors are involved in adjudication, either as witnesses or as adjudicators. In the latter case, the building surveyor ought to be aware that as a result of this case, the probability of a legal challenge to an adjudicator's decision is greatly increased. Another consequence of cases such as Hurst means that building surveyors are more likely rather than less likely to be involved in adjudication if they are operating in the UK.

Applies recent case law to the work of building surveyors.