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The reliability and maintainability of tunnel infrastructure and systems is an important factor in assuring normal operation of a tunnel. Evaluating availability of a large‐scale tunnel that includes civil, electrical, mechanical and electronic systems is a difficult task. The purpose of this paper is to present a methodology for performing such assessments, featuring the use of the Markov model.

The methodology involves application of failure mode, effect and criticality analysis (FMECA), state space diagram construction, formulation of state space equations, and development of transitional matrices. It also involves transformation of multi‐state models into two‐state models (each comprises of an “up” state and a “down” state) through the use of the frequency and duration method for determining the failure and repair rates, as well as the mean‐time‐between‐failures (MTBF) of the entire tunnel. By using the proposed bottom‐up approach, a MTBF tree linking the availability measures of individual equipment with those of sub‐systems, and ultimately the whole tunnel can be developed.

The tunnel availability measures obtained by this analysis can be used in making comparisons between different tunnel designs so as to determine the value for money of various options. Furthermore, weaknesses in a tunnel design can be identified in the analysis. The information obtained from this method can also be used to evaluate adequacy, security and maintainability of a tunnel.

The reliability and maintainability of tunnel infrastructure and systems are crucial factors for ensuring safety of tunnel operation. Unsafe conditions will cause closure of a tunnel. Efforts to improve availability of a tunnel often increase the tunnel's construction cost. Due to the complexity of tunnel systems, it is difficult to compare different tunnel designs, and trade‐off analyses to strike a balance between target availability and construction cost of a tunnel design are seldom performed. This paper presents a systematic methodology to address these issues. This methodology allows tunnel management to evaluate the adequacy, security and maintainability of a tunnel so that design weaknesses can be identified and the value of design improvements can be determined. The methodology can also be used to evaluate designs of other complex systems such as power generation or petrochemical processing plants.

A worked example demonstrating the application of the proposed methodology is presented in this paper.

This issue is a selected bibliography covering the subject of leadership.

This chapter presents an innovative learning opportunity for tourism students, International Tourism and Hospitality Academy at Sea, that has been in operation for the last 10 years. The program could render itself as a case study of Kolb’s experiential learning theory according to which knowledge is created by transforming experience. Its uniqueness and complexity lie in its diversity. This program has involved between 80 and 130 tourism students yearly from four to six institutions from different countries participating in new scholarly inputs by non-resident professors and instructors.

Although the term interpersonal leadership has been well established within the literature, there remains a dearth of theoretically derived models that specifically address the comprehensive nature of the underlying leader behaviors and activities. The intent of the present article is to attempt to synthesize the existent leadership models, behaviors, and factors to arrive at a coherent conceptual model of interpersonal leadership that can inform efficient and effective leadership education programs. The resulting model included 13 primary factors integrated within a hierarchical framework. Leadership educators are recommended to adopt or adapt the proposed model while developing educational curriculum and interventions.

As its market and society open up, China has transformed itself from a closed agrarian socialist economy to an urban state and an economic force. This has released accumulated tourism demand, led to the development of a diversified industry, and the spread of university and vocational courses in this field. However, the industry faces challenges to recruit and retain staff, with tourism education in higher education blamed for the shortfall in numbers and quality of candidates with suitable purpose, knowledge, and passion to serve. This chapter provides a background to the development of and problems facing tourism education in China, and suggests how to support student engagement and hence the future workforce.