Reveals the key steps to managing the organisation as a whole to facilitate company‐wide continuous improvement. Describes the management systems and structure necessary to steer…
Abstract
Reveals the key steps to managing the organisation as a whole to facilitate company‐wide continuous improvement. Describes the management systems and structure necessary to steer quality improvement efforts, including logistics, responsiveness/flexibility and teamwork. Highlights the need to translate these key strategies into definable, measurable and time‐phased plans and activities, such as education and training, but always linked directly to operational activities. Examines the role of teams and individual managers in planning, leading and controlling and concludes with a restatement of the model and responsibilities of those involved in the TQM process.
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There is a certain type of British trader who, with pharisaic unction, lifts up his voice and deplores the unhappy condition of “the heathen in his blindness,” including all…
Abstract
There is a certain type of British trader who, with pharisaic unction, lifts up his voice and deplores the unhappy condition of “the heathen in his blindness,” including all persons of other nationalities and any of his own who may happen to differ in opinion from himself. On these collectively it is his habit to bestow his contemptuous regard when from his elevated position he condescends to thank Providence that as far as the methods and conduct of business are concerned he is “not as other men.” Of course, most people recognise that the attitude assumed by this type of person is one for which it is difficult altogether to blame him. Born as he was in an atmosphere reeking with traditions of insular supremacy, and nurtured from his youth up on notions of commercial arrogance, it is no miracle that he arrives at maturity with singularly inflated ideas of the greatness of his powers and person. If there is one thing more than another in which he feels particular pride it is the possession of a superabundant stock of what he is pleased to call “business acumen,” and to hear him, it might be imagined that no one could approach him in enterprise and general commercial ability.
DURING the three years I have attended the meetings of this branch association, papers of so interesting a character have been read that I am well aware of the difficulty each…
Abstract
DURING the three years I have attended the meetings of this branch association, papers of so interesting a character have been read that I am well aware of the difficulty each paper reader must have in keeping up the standard. But as my subject seems a good one, you may be inclined to overlook an indifferent treatment of it.