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Article
Publication date: 29 April 2019

Cleiton Rodrigues de Vasconcelos and Daniel Pereira da Silva

This paper aims to present reflections and points of interest on the performance of Brazil and highlight the advances and challenges in relation to the intellectual property (IP…

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Abstract

Purpose

This paper aims to present reflections and points of interest on the performance of Brazil and highlight the advances and challenges in relation to the intellectual property (IP) system; the authors highlight some scientific, economic and technological indicators on the main IP objects registered in the National Industrial Property of Brazil (INPI).

Design/methodology/approach

A structured literature reviews the main indicators of IP of Brazil (2013-2017), related to the scientific and economic factors more evidenced in the global scenario, with emphasis on the investment of national GDP in R&D activities, the allocation of resources from the government sector and private initiative, as in other emerging economies, such as the BRICS.

Findings

Despite Brazil’s progressive efforts to achieve greater efficiency in the public IP management system, GDP investment in R&D activities for 2019 is still below the OECD average of 2.3 per cent, and the IP indicators in the areas of patent registration, industrial designs and technology contracts have been declining.

Research limitations/implications

Because of the difference between the laws of the countries on IP rights, the more incisive comparison could not be established among the emerging economies, highlighting the need for a standardization between the different international legislations.

Originality/value

In the scientific field, this paper allows understanding the performance of the Brazilian IP system, and the categories that require greater investments, strengthen the IP culture and stimulate integration between the international IP systems, as it is a recurrent discussion in different research studies. Originally, the paper brought together economic and scientific indicators going beyond the traditional approach that deals with IP only restricting to the quantitative of patents.

Details

Innovation & Management Review, vol. 16 no. 2
Type: Research Article
ISSN: 2515-8961

Keywords

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Article
Publication date: 2 June 2021

Ítalo José Andrade Rocha and Cleiton Rodrigues de Vasconcelos

The increase in demand for health services requires companies in the segment to seek management tools and techniques that focus on reducing waste such as waiting, unnecessary…

617

Abstract

Purpose

The increase in demand for health services requires companies in the segment to seek management tools and techniques that focus on reducing waste such as waiting, unnecessary displacement and low people productivity. The purpose of this paper is to present the value stream mapping (VSM) of patients at an occupational medicine clinic, proposing a new scenario with the aid of the simulation of discrete events to reduce the total waiting time during the patient's journey.

Design/methodology/approach

The methodology consisted of a case study developed in an occupational health clinic, involving the analysis of the patients' arrival times, time of attendance, number of employees and their functions. Data collection considered 100 random samples from the patients' arrival interval and 40 random samples for each of the operational processes performed by the clinic in a work shift. The collected data served as input for the simulation of scenarios and prioritization of the times for the proposal of the future VSM.

Findings

With the study it was possible to propose the reduction of time wasted in the patient's journey, mainly the waiting times (37.92%) and the lead time (29.86%), making it possible for the patient to go through the entire process without waiting for queues. In addition, the increase in employee productivity and efficiency in patient care during the work shift is considered.

Research limitations/implications

Despite the considerable gains obtained with the realization of this study in relation to the processing times, total waiting time and lead time, the analysis was not considered, the mode of execution of the processes performed by the professionals and the influence of the layout to improve the flow of patients, being some of the challenges for future studies to consolidate lean culture in the health segment.

Practical implications

The simulation of discrete events indicated that it is possible to attend a larger number of patients with the same professional structure, in case the delay in the arrival time of doctors and speech therapists is resolved. There was a reduction in the average total waiting time of 37.92%, a reduction in lead time to 29.86% and identification of the steps that most contributed to the increase in queues for patients in a 05:30 min work shift.

Originality/value

The work proposed the constitution of a VSM based on a discrete simulation with data from the entire health unit system, considering everything from the reception for patient registration, collection of laboratory and image exams to medical assistance. The work differs from the others in that it considers the patient's entire journey in the occupational medicine clinic, instead of prioritizing only one service department. The analysis of the results considered the scenario that presented the maximum efficiency of the available resources, respecting the patient's individualized care times, which is one of the complaints of the therapeutic teams to the use of standardization by the VSM.

Details

International Journal of Lean Six Sigma, vol. 12 no. 5
Type: Research Article
ISSN: 2040-4166

Keywords

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