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Article
Publication date: 1 June 1995

Dan T. Dunn and Claude A. Thomas

Relationship marketing is a powerful new business approach, but an implementation framework is required. This article discusses how six corporations collaborated in an exercise to…

618

Abstract

Relationship marketing is a powerful new business approach, but an implementation framework is required. This article discusses how six corporations collaborated in an exercise to develop step‐by‐step guidelines. The framework is illustrated in fields ranging from high tech to consumer products. An important trend in marketing centers on the concept of relationship marketing, a firm's effort to develop long term, mutually beneficial links with customers. It involves a partnership approach with an account to solve complex problems. General Electric and Union Carbide were early adopters of the concept, noting that relationships go far beyond price since buyers share internal company data with suppliers and expect reciprocal commitments and loyalty. Although discussed as a general marketing approach, less is known about implementation (Copulsky and Wolf, 1990; Gronroos, 1994; Morgan and Hunt, 1994). Indeed relationship marketing can backfire if customers perceive that it is only a supplier's latest buzzword. This article reports the results of an exercise conducted by six well known corporations which collaborated to articulate exactly what elements may be involved when implementing a relationship marketing program.

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Management Research News, vol. 18 no. 6/7
Type: Research Article
ISSN: 0140-9174

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Article
Publication date: 1 March 1994

Dan T. Dunn and Claude A. Thomas

Partnering with customers is a powerful new business approach, butan implementation framework is required. Discusses how six corporationscollaborated in an exercise to develop…

1954

Abstract

Partnering with customers is a powerful new business approach, but an implementation framework is required. Discusses how six corporations collaborated in an exercise to develop partnership guidelines. Illustrates the framework in fields ranging from high tech to consumer products.

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Journal of Business & Industrial Marketing, vol. 9 no. 1
Type: Research Article
ISSN: 0885-8624

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Publication date: 8 June 2020

Karen Carberry, Jean Gerald Lafleur and Genel Jean-Claude

This chapter explores the impact of delivering culturally community family therapy with strength-based strategies, to transgenerational Black Haitian families living in Haiti and…

Abstract

This chapter explores the impact of delivering culturally community family therapy with strength-based strategies, to transgenerational Black Haitian families living in Haiti and the Dominican Republic following the 2010 earthquake. A series of workshop intervention over several years, which were co-facilitated by community pastors and leaders provided a cultural-based intervention drawing on Black British and Caribbean culture, Haitian culture, Christian spiritual belief systems, in conjunction with some bi-cultural attachment and systemic methods and techniques. Community feedback through testimonies contributed to evaluation and outcomes in developing new strategies to manage stress, and family conflict and distress, together with developing new strategies in sharing a vision for the future across the community.

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Article
Publication date: 2 May 2017

Guillaume Caron, Thomas Henneron, Francis Piriou and Jean-Claude Mipo

The purpose of this study is to determine the steady state of an electromagnetic structure using the finite element method (FEM) without calculation of the transient state. The…

78

Abstract

Purpose

The purpose of this study is to determine the steady state of an electromagnetic structure using the finite element method (FEM) without calculation of the transient state. The proposed method permits to reduce the computation time if the transient state is important.

Design/methodology/approach

In the case of coupling magnetic and electric circuit equations to obtain the steady state with periodic conditions, an approach can be to discretise the time with periodic conditions and to solve the equation system. Unfortunately, the computation time can be prohibitive. In this paper, the authors proposed to use the waveform relaxation method associated with the Newton method to accelerate the convergence.

Findings

The obtained results show that the proposed approach is efficient if the transient state is important. On the contrary, if the transient state is very low, it is preferable to use the classical approach, namely, the time-stepping FEM.

Research limitations/implications

The main limitation of the proposed approach is the necessity to evaluate or to know the time constant and consequently the duration of the transient state. Moreover the method requires some important memory resources.

Practical/implications

In the context of the use of the time-stepping FEM, one of the problems is the computation time which can be important to obtain the steady state. The proposed method permits avoidance of this difficulty and directly gives the steady state.

Social/implications

The proposed approach will permit to model and study the electromagnetic systems in the steady state, and particularly the transformers. Because of the gain in computing time, the use of optimisation techniques will be facilitated.

Originality/value

The novelty of this study is the proposal of the waveform relaxation–Newton method to directly obtain the steady state when applied to the three-phase transformer.

Details

COMPEL - The international journal for computation and mathematics in electrical and electronic engineering, vol. 36 no. 3
Type: Research Article
ISSN: 0332-1649

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Book part
Publication date: 30 June 2020

Elizabeth Friesen

Abstract

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The World Economic Forum and Transnational Networking
Type: Book
ISBN: 978-1-83982-459-3

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Article
Publication date: 6 November 2018

Stephen A. Zeff and Rachel F. Baskerville

The purpose of this paper is to identify the circumstances that gave rise to an adverse audit opinion by a New Zealand (Christchurch) accounting firm, Hicks and Ainger, on the…

206

Abstract

Purpose

The purpose of this paper is to identify the circumstances that gave rise to an adverse audit opinion by a New Zealand (Christchurch) accounting firm, Hicks and Ainger, on the annual financial report of the local firm, T.J. Edmonds Ltd, in 1976. In so doing, this study revealed not only previously undocumented issues surrounding major asset purchases but also the impact of key personalities before and after the adverse opinion decision.

Design/methodology/approach

The study is located within the Cultural Theory of History, to theorize the narratives within the wider contextual perspective. The issues surrounding the use of memory from such interviews are also considered. The key material offered in this study is sourced from a 2015 interview with the two key audit partners in this audit engagement.

Findings

The accounting standard on depreciation at that time, SSAP 3, had not been applied properly to the accounting treatment of four helicopters for wild deer operations, purchased a week before balance date. Neither the artificial suppression of profits by this purchase decision and accounting choice nor the fall in profits nor the adverse opinion, influenced share prices or shareholder perceptions long term.

Originality/value

The significance of this project is that it informs the appreciation of the importance of contextual understanding of a singular adverse audit opinion.

Details

Pacific Accounting Review, vol. 30 no. 4
Type: Research Article
ISSN: 0114-0582

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Article
Publication date: 1 June 2002

Emad Al Abo Omar and Jean‐Claude Mangin

An accurate estimation of project costs is always a great challenge for a construction company, particularly when there is a commitment with the owner to achieve a project at a

712

Abstract

An accurate estimation of project costs is always a great challenge for a construction company, particularly when there is a commitment with the owner to achieve a project at a given price. It is thus essential to develop technical and logistic solutions (TLS) ensuring a good organisation and improving the productivity. These improvements are not yet well assessed because relevant models are not available at the right time. This paper presents a new approach for assessing productivity by using an analytical cost model and indicators widely used to measure the site productivity. A case study is described to validate the cost and indicator model. They can be used in a decision making process consisting of a comparative study of different TLS in order to select, in a predicted term, the TLS ensuring the best productivity. A decision support system for generating different alternatives to be compared is currently under development.

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Construction Innovation, vol. 2 no. 2
Type: Research Article
ISSN: 1471-4175

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Article
Publication date: 12 March 2019

Nicolas Combalbert, Valérie Pennequin, Claude Ferrand, Moussa Keita and Brigitte Geffray

The purpose of this paper is to assess the level of perceived health and quality of life of elderly prisoners in France, and to see whether there is a link between aging, time…

937

Abstract

Purpose

The purpose of this paper is to assess the level of perceived health and quality of life of elderly prisoners in France, and to see whether there is a link between aging, time spent in prison and level of education and scores for perceived health and quality of life.

Design/methodology/approach

The authors’ recruited 138 male prisoners aged 50 and over in seven French prisons. The research protocol comprised a semi-structured interview and two scales.

Findings

The results revealed low levels of perceived health and quality of life among the elderly inmates. They also showed that age was not statistically associated with most of the dimensions of perceived health on the Nottingham Health Profile (NHP), with the exception of poor mobility. By contrast, age was statistically associated with most of the dimensions of quality of life on the WHOQOL-Bref. Time spent in prison was only associated negatively with the “sleep” dimension of the NHP. Emotional reactions were perceived most positively by the inmates with the highest level of education.

Practical implications

It seems particularly important to assess the perceived health and quality of life of elderly prisoners in order to ensure their appropriate treatment and management.

Originality/value

Very few studies have examined the perceived health and quality of life of prisoners, even though this population is particularly vulnerable in terms of physical and mental health.

Details

International Journal of Prisoner Health, vol. 15 no. 2
Type: Research Article
ISSN: 1744-9200

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Article
Publication date: 6 December 2023

Karen McBride, Jill Frances Atkins and Barry Colin Atkins

This paper explores the way in which industrial pollution has been expressed in the narrative accounts of nature, landscape and industry by William Gilpin in his 18th-century…

322

Abstract

Purpose

This paper explores the way in which industrial pollution has been expressed in the narrative accounts of nature, landscape and industry by William Gilpin in his 18th-century picturesque travel writings. A positive description of pollution is generally outdated and unacceptable in the current society. The authors contrast his “picturesque” view with the contemporary perception of industrial pollution, reflect on these early accounts of industrial impacts as representing the roots of impression management and use the analysis to inform current accounting.

Design/methodology/approach

The research uses an interpretive content analysis of the text to draw out themes and features of impression management. Goffman's impression management is the theoretical lens through which Gilpin's travel accounts are interpreted, considering this microhistory through a thematic research approach. The picturesque accounts are explored with reference to the context of impression management.

Findings

Gilpin's travel writings and the “Picturesque” aesthetic movement, it appears, constructed a social reality around negative industrial externalities such as air pollution and indeed around humans' impact on nature, through a lens which described pollution as adding aesthetically to the natural landscape. The lens through which the picturesque tourist viewed and expressed negative externalities involved quite literally the tourists' tricks of the trade, Claude glass, called also Gray's glass, a tinted lens to frame the view.

Originality/value

The paper adds to the wealth of literature in accounting and business pertaining to the ways in which companies socially construct reality through their accounts and links closely to the impression management literature in accounting. There is also a body of literature relating to the use of images and photographs in published corporate reports, which again is linked to impression management as well as to a growing literature exploring the potential for the aesthetic influence in accounting and corporate communication. Further, this paper contributes to the growing body of research into the historical roots of environmental reporting.

Details

Accounting, Auditing & Accountability Journal, vol. 37 no. 4
Type: Research Article
ISSN: 0951-3574

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Book part
Publication date: 30 December 2004

Peter Y. Chen heads the Occupational Health Psychology Training program within the Industrial/Organizational Psychology program at Colorado State University. His primary research…

Abstract

Peter Y. Chen heads the Occupational Health Psychology Training program within the Industrial/Organizational Psychology program at Colorado State University. His primary research interests are in occupational health, performance evaluation, training, and methodology. He has published a book, numerous book chapters and various empirical articles appearing in the Journal of Applied Psychology, Journal of Business and Psychology, Journal of Management, Journal of Occupational Health Psychology, Journal of Organizational and Occupational Psychology, Journal of Organizational Behavior, Journal of Personality Assessment, Group and Organization Management: An International Journal.Shoshi Chen is a Ph.D. Candidate at the Faculty of Management, Tel-Aviv University, Israel (M.Sc., Organizational Behavior). Her current research interests are: work and stress, preventive stress management, and IT implementation.Oranit B. Davidson is a Ph.D. Candidate at the Faculty of Management, Tel-Aviv University, Israel (M.Sc., Organizational Behavior). Her current research interests are: job stress and strain, respite relief, expectation effects and self-fulfilling prophecy.Michelle K. Duffy is an Associate Professor and Gatton Endowed Research Professor in the Gatton College of Business and Economics at the University of Kentucky. She received a B.S. in Psychology from Miami University (Ohio), an M.A. in Industrial/Organizational Psychology from Xavier University, and a Ph.D. in Organizational Behavior/Human Resources Management from the University of Arkansas. She previously worked as a Research Psychologist at the National Institute of Occupational Safety and Health (NIOSH). Dr. Duffy teaches courses in the area of Organizational Behavior. Her research interests include employee health and well being, social undermining behaviors and processes, and team composition issues. Her research has appeared or been accepted for publication in journals such as the Academy of Management Journal, Journal of Applied Psychology, Journal of Management, Research in Personnel and Human Resources Management, Group and Organization Management, Small Group Research, and Security Journal, among others.Rudy Fenwick received his Ph.D. in Sociology from Duke University. He is currently Associate Professor of Sociology at the University of Akron. Previously, he taught at the University of South Carolina. His research interests include the effects of markets and organizational structures on jobs characteristics and worker well being, particularly job stress and participation in organizational decision making. His most recent research has appeared in The American Behavioral Scientist, Journal of Health and Social Behavior, and Journal of Family and Economic Issues. In 2003, he served as guest editor of a special edition of Sociological Focus on “Organizations Transforming Work; Work Transforming Organizations.”Glenda M. Fisk is a doctoral student in Industrial/Organizational Psychology at the Pennsylvania State University. She earned her B.A. degree in psychology at the University of Calgary. Her primary research interests include emotions in the workplace and organizational justice.Corina Graif received her Masters in Sociology from the University of Akron. She is a Ph.D. candidate in the Department of Sociology at Harvard University. Her interests include studying social organizations, institutions, networks, social justice, deviance, gender, and class inequality. She is also interested in the socio-legal mechanisms behind the adoption of social policy programs in the context of comparative social, political, and economic development.Alicia A. Grandey earned her Ph.D. at Colorado State University and has been an assistant professor in industrial-organizational psychology at Penn State University since 1999. Her research focuses on the experience and expression of emotions and stress in the workplace, particularly within the service industry and as it relates to work-family issues. Her work in these areas has been published in such journals as Organizational Behavior and Human Decision Processes, Academy of Management Journal, Journal of Vocational Behavior, and Journal of Organizational Behavior, as well as several book chapters. Dr. Grandey is a member of the American Psychological Association, Society for Industrial and Organizational Psychology (APA Div. 14), and Academy of Management.Paula L. Grubb is a Research Psychologist in the Division of Applied Research and Technology, Organizational Science and Human Factors Branch at the National Institute for Occupational Safety and Health. Dr. Grubb received her doctorate in experimental psychology from the University of Cincinnati. Dr. Grubb’s research interests include workplace violence and psychological aggression, racial/ethnic discrimination, traumatic stress, supervisory best practices, organization of work, and job stress. Her current research focuses on developing intervention and evaluation strategies for workplace psychological aggression, as well as examining workplace violence and psychological aggression policies and organizational decision-making.Stevan Hobfoll has authored and edited 11 books, including Stress, Social Support and Women, Traumatic Stress, The Ecology of Stress, and Stress Culture and Community. In addition, he has authored over 150 journal articles, book chapters, and technical reports, and has been a frequent workshop leader on stress, war, and terrorism. He has received over $9 million in research grants on stress and health. Dr. Hobfoll is currently Distinguished Professor of Psychology at Kent State University and Director of the Applied Psychology Center and the Summa-KSU Center for the Treatment and Study of Traumatic Stress. Formerly at Tel Aviv and Ben Gurion Universities, he has also been involved with the problem of stress in Israel. Dr. Hobfoll received special commendation for his research on The Psychology of Women and for his AIDS prevention programs with ethnic minority populations, and was cited by the Encyclopædia Britannica for his contribution to knowledge and understanding for his Ecology of Stress volume. He was co-chair of the American Psychological Association Commission on Stress and War during Operation Desert Storm, helping plan for the prevention of prolonged distress among military personnel and their families, and a member of APA’s Task Force on Resilience in Response to Terrorism. He maintains a private practice as a clinical psychologist and organizational consultant.Michiel A. J. Kompier has a full chair in Work and Organizational Psychology at the University of Nijmegen (The Netherlands). His research area is occupational health psychology. He has published many (inter)national articles, books and book chapters on topics such as work stress, the psychosocial work environment, mental work load, sickness absenteeism, work disability, work and health, productivity, work-home interaction, and working conditions policies. In his studies the emphasis is on prevention and intervention studies in organizations and applied research methodology. Michiel Kompier is chairman of the scientific Committee “Work Organization and Psychosocial Factors” of ICOH (International Commission on Occupational Health), co-editor of the Scandinavian Journal of Work, Environment and Health, and member of the editorial boards of Work and Stress and the International Journal of Stress and Health.Shavit Laski is a Ph.D. Candidate at the Faculty of Management, Tel-Aviv University, Israel (M.Sc., Organizational Behavior). Her current research interests are: work stress, burnout and work-non-work relationship.Lawrence R. Murphy, Ph.D. received from DePaul University, Chicago, Illinois and did postdoctoral training at the Institute for Psychosomatic and Psychiatric Research, Michael Reese Medical Center. He joined the Work Organization and Stress Research Section, National Institute for Occupational Safety and Health (NIOSH), as a Research Psychologist in 1977. He has published articles and book chapters on job stress, stress management, and safety climate, and co-edited several books, including Stress Management in Work Settings (1989), Organizational Risk Factors for Job Stress (1995), and Healthy and Productive Work: An International Perspective (2000). He serves on the editorial board of the Journal of Occupational Health Psychology, Work and Stress, and Journal of Business and Psychology. His current research involves identifying characteristics of healthy and productive work organizations, and assessing the quality of work life using a national sample of U.S. workers.Anne M. O’Leary-Kelly is a Professor in the Department of Management at the University of Arkansas. She received her Ph.D. in Organizational Behavior and Human Resources Management from Michigan State University in 1990 and previously has been on the faculty at Texas A&M University and the University of Dayton. Her research interests include the study of aggressive work behavior (violence, sexual harassment) and individual attachments to work organizations (psychological contracts, identification, cynicism). Her work has appeared in (among others) the Academy of Management Review, the Academy of Management Journal, the Journal of Applied Psychology, the Journal of Management, the Journal of Management Inquiry, the Journal of Organizational Behavior, Research in Personnel and Human Resources Management, Research in Organizational Change and Development, and the American Business Law Journal. She is a member of the Academy of Management and has been co-recipient of the Outstanding Publication in Organizational Behavior Award (given by the Organizational Behavior Division) and co-recipient of the Dorothy Harlow Outstanding Paper Award (given by the Gender and Diversity in Organizations Division). She currently serves on the Executive Committee of the OB Division of the Academy of Management.Rashaun K. Roberts is a Research Psychologist in the Division of Applied Research and Technology, Organizational Science and Human Factors Branch at the National Institute for Occupational Safety and Health. Dr. Roberts received her master’s and doctorate degrees in Clinical Psychology from Case Western Reserve University. Prior to joining the research team at NIOSH in 2002, Dr. Roberts was a fellow at Duke University Medical Center in the Division of Occupational and Environmental Medicine, where she developed an expertise in occupational mental health. Dr. Roberts’ current research at NIOSH focuses on the contributions of structural and psychosocial variables to the emergence of psychological aggression in the workplace and on understanding the implications of psychologically aggressive behaviors for occupational safety and health. As a member of the Federal Interagency Task Force on Workplace Violence Research and Prevention, she is collaborating to develop NIOSH’s research agenda in these areas. Dr. Roberts’ other research interests include issues related racial/ethnic health disparities, occupational mental health, and women’s health.Steven L. Sauter received his Ph.D. in Industrial Psychology from the University of Wisconsin-Madison and held an appointment in the University of Wisconsin, Department of Preventive Medicine until joining the National Institute for Occupational Safety and Health (NIOSH) in Cincinnati, Ohio in 1985. He currently serves as Chief of the Organizational Science and Human Factors Branch at NIOSH, and leads the NIOSH research program on work organization and health. He also holds an appointment as an Adjunct Professor of Human Factors Engineering at the University of Cincinnati, Department of Industrial Engineering. His research interests focus on work organization and occupational stress. He serves on editorial boards of several scholarly journals – including Work and Stress and the Journal of Occupational Health Psychology, he has prepared several books and articles on psychosocial aspects of occupational health, and he is one of the senior editors of the 4th Edition of the International Encyclopedia of Occupational Safety and Health.Kristin L. Scott is a doctoral student in Organizational Behavior/Human Resources Management in the Gatton College of Business and Economics at the University of Kentucky. She received a B.S. in Business Administration from Villanova University and an M.A. in Human Resources from the University of South Carolina. She previously worked as a Human Resources Manager at General Electric Company. Her research interests include employee emotional responses, justice issues, employee antisocial behavior, and compensation and reward systems. Currently, she has manuscripts under review at the Academy of Management Journal, Journal of Applied Psychology, Journal of Management and the Leadership Quarterly.Lori Anderson Snyder received her Ph.D. in Industrial/Organizational Psychology from Colorado State University. She is now an assistant professor in the psychology department at the University of Oklahoma. Her research interests include workplace aggression, safety, performance errors, multisource feedback, and the Assessment Center method.Naomi G. Swanson is head of the Work Organization and Stress Research group at the National Institute for Occupational Safety and Health (NIOSH) in the U.S. She received her Ph.D. from the University of Wisconsin-Madison in 1989. Along with Dr. Steven Sauter, NIOSH, she was involved in some of the initial research in the U.S. examining the relationship of organizational factors to non-fatal workplace violence. She is currently participating in research examining the relationship between workplace stressors and depression, the assessment of work organization interventions designed to improve worker health and well being, and the assessment of workplace violence programs and practices.Toon W. Taris is an associate professor at the Department of Work and Organizational Psychology of the University of Nijmegen, The Netherlands. He holds a MA degree in Administrative Science (1988) and took his Ph.D. in Psychology in 1994, both from the Free University of Amsterdam. Since 1993 he has been affiliated with various psychology departments of several Dutch universities and also served as a research consultant. His research interests include work motivation, psychosocial work stress models, and longitudinal reearch methods. Taris has published on a wide range of topics in journals such as Journal of Vocational Behavior, Personnel Psychology, Journal of Organizational and Occupational Psychology, and Sociological Methods and Resarch. Further, he serves on the boards of several journals, including Work & Stress and the Scandinavian Journal of Work, Environment and Health.Mark Tausig received his Ph.D. in Sociology from the State University of New York at Albany. He is has been at the University of Akron since 1983 and currently holds the title of Professor of Sociology. His research interests include investigating the relationships between macro-economic conditions, work organization and worker well being. His most recent research has appeared in The American Behavioral Scientist, Journal of Family and Economic Issues and, The Journal of Health and Social Behavior. He is also co-author of A Sociology of Mental Illness.Mina Westman an associate professor and Researcher, at Faculty of Management, Tel Aviv University, Israel (Ph.D. in Organizational Behavior, Tel Aviv University). Her primary research interests include determinants and consequences of job and life stress, negative and positive crossover between partners and team members, work-family interchange, effects of vacation on psychological and behavioral strain and the impact of short business trips on the individual, the family and the organization. She has authores empirical and conceptual articles that have appeared in such journals as the Journal of Applied Psychology, Human Relations, Journal of Organizational Behavior, Journal of Occupational Health Psychology, Applied Psychology: An International Journal, and Journal of Vocational Psychology. In addition, she has also contributed to several book chapters and presented numerous scholarly papers at international conferences. She is on the editorial board of Journal of Organizational Behavior and Applied Psychology: An International Journal.Thomas A. Wright is a Professor of Organizational Behavior at the University of Nevada, Reno. He received his Ph.D. in organizational behavior and industrial relations from the University of California, Berkeley. Similar to the Claude Rains character from the classic movie, Casablanca, he has published his work in many of the “usual suspects” including the Academy of Management Review, Journal of Applied Psychology, Psychometrika, Journal of Organizational Behavior, Journal of Occupational Health Psychology, Journal of Management and the Journal of Management Inquiry. He has consulted with a number of organizations over the years on such topics as: optimizing employee performance and organizational productivity, sustaining employee commitment, stimulating employee motivation, developing employee recruitment and retention strategies, and enhancing employee health and well being.Angela Young is an Associate Professor in the Department of Management at California State University, Los Angeles. Current research interests include mentoring relationships, organizational relationships, equity and fairness in the workplace, and the interview process. Her work has been published in Journal of Management, Human Resource Management Review, Sex Roles: A Journal of Research, and other journals. She has presented her research at numerous conferences including National Academy of Management, American Psychological Association, Western Academy of Management, and Society for Industrial/Organizational Psychology.

Details

Exploring Interpersonal Dynamics
Type: Book
ISBN: 978-0-76231-153-8

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