Search results

1 – 10 of 114
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 9 March 2010

Clark Kincaid, Seyhmus Baloglu, Zhenxing Mao and James Busser

The purpose of this paper is to evaluate the usefulness of the TANGSERV (tangible quality) scale by examining the effect of tangible quality constructs on restaurant patrons'…

9519

Abstract

Purpose

The purpose of this paper is to evaluate the usefulness of the TANGSERV (tangible quality) scale by examining the effect of tangible quality constructs on restaurant patrons' affect and behavioral intentions.

Design/methodology/approach

A model was proposed based on the literature of tangible quality in service, which posits that tangible quality leads to affective quality and they both have positive impact on customer re‐patronage intentions. Subsequently, an empirical study in Turkey's casual restaurants was conducted to test the aforementioned model.

Findings

The food and service construct and accessibility construct of tangible quality exhibited positive impact on the affect towards restaurants, which in turn influenced re‐patronage intention for restaurants. Affect was a strong mediator, facilitating the relationship between tangible quality and behavior.

Practical implications

Restaurant operators should focus their efforts on ensuring an interesting variety of food and drink offerings presented in interesting and unique ways. They should also ensure that the type of service delivered is consistent from one visit to the next. Cultivating positive feelings toward the brand name is a good approach to increasing re‐patronage intentions. In addition, careful consideration and research should be completed prior to selecting a restaurant location and provision of convenient parking.

Originality/value

The study helps restaurant managers select the most important tangible restaurant feature for consumers and guide the investment resources to address customer expectations.

Details

International Journal of Contemporary Hospitality Management, vol. 22 no. 2
Type: Research Article
ISSN: 0959-6119

Keywords

Access Restricted. View access options
Article
Publication date: 1 July 2003

Clark S. Kincaid and David L. Corsun

For years, menu design consultants have asserted that the layout of the items on menus is asociated with item sales. To date, no scientific studies exist either supporting or…

3908

Abstract

For years, menu design consultants have asserted that the layout of the items on menus is asociated with item sales. To date, no scientific studies exist either supporting or refuting this assertion. In order to test this relationship we conducted a field experiment in which we tracked the pre‐ and post‐treatment sales of items on a three‐page menu over a period of four months. The treatment consisted of switching the contents of pages 2 and 3 of the menu. The data revealed no significant differences in item sales from time 1 to time 2. Implications for restaurant managers are discussed.

Details

International Journal of Contemporary Hospitality Management, vol. 15 no. 4
Type: Research Article
ISSN: 0959-6119

Keywords

Available. Content available
Article
Publication date: 9 March 2010

Fevzi Okumus

522

Abstract

Details

International Journal of Contemporary Hospitality Management, vol. 22 no. 2
Type: Research Article
ISSN: 0959-6119

Access Restricted. View access options
Article
Publication date: 21 August 2019

Carles Mulet-Forteza, Juanabel Genovart-Balaguer, José Maria Merigó and Emilio Mauleon-Mendez

The International Journal of Contemporary Hospitality Management is a leading international journal in the field of hospitality and tourism management. It was started in 1989, and…

1056

Abstract

Purpose

The International Journal of Contemporary Hospitality Management is a leading international journal in the field of hospitality and tourism management. It was started in 1989, and it turns 30 years old this year. To celebrate this anniversary, this paper presents a bibliometric overview of the publication and citation structure of the journal over the past 30 years. The purpose of this paper is to identify the relevant issues in terms of keywords and topics and who is achieving better results in terms of authors, universities and countries.

Design/methodology/approach

The Scopus database is used to collect the bibliographical material. A graphical mapping of the bibliographic data is developed by using VOSviewer software. It produces graphical maps with several bibliometric techniques, including co-citation, bibliographic coupling and co-occurrence of keywords.

Findings

The results indicate that English-speaking countries are producing the highest number of articles in the journal, followed by Asian institutions, with the Hong Kong Polytechnic University as the most productive institution.

Originality/value

To the best of the authors’ knowledge, there are no papers that present a general overview of the publication and citation structure of this journal. Its 30th anniversary is a good moment to develop this study.

Details

International Journal of Contemporary Hospitality Management, vol. 31 no. 12
Type: Research Article
ISSN: 0959-6119

Keywords

Access Restricted. View access options
Article
Publication date: 1 March 2003

Frank Shipper, Joel Kincaid, Denise M. Rotondo and Richard C. Hoffman

Multinationals increasingly require a cadre of skilled managers to effectively run their global operations. This exploratory study examines the relationship between emotional…

1018

Abstract

Multinationals increasingly require a cadre of skilled managers to effectively run their global operations. This exploratory study examines the relationship between emotional intelligence (EI) and managerial effectiveness among three cultures. EI is conceptualized and measured as self‐other agreement concerning the use of managerial skills using data gathered under a 360‐degree feedback process. Three hypotheses relating to managerial self‐awareness of both interactive and controlling skills are examined using data from 3,785 managers of a multinational firm located in the United States (US), United Kingdom (UK), and Malaysia. The two sets of managerial skills examined were found to be stable across the three national samples. The hypotheses were tested using polynomial regressions, and contour plots were developed to aid interpretation. Support was found for positive relationships between effectiveness and EI (self‐awareness). This relationship was supported for interactive skills in the US and UK samples and for controlling skills in the Malaysian and UK samples. Self‐awareness of different managerial skills varied by culture. It appears that in low power distance (PD) cultures such as the United States and United Kingdom, self‐awareness of interactive skills may be crucial relative to effectiveness whereas in high PD cultures, such as Malaysia self‐awareness of controlling skills may be crucial relative to effectiveness. These findings are discussed along with the implications for future research.

Details

The International Journal of Organizational Analysis, vol. 11 no. 3
Type: Research Article
ISSN: 1055-3185

Access Restricted. View access options
Article
Publication date: 3 April 2009

Sara J. Wilkinson, Kimberley James and Richard Reed

This paper seeks to establish the rationale for existing office building adaptation within Melbourne, Australia, as the city strives to become carbon neutral by 2020. The problems…

4814

Abstract

Purpose

This paper seeks to establish the rationale for existing office building adaptation within Melbourne, Australia, as the city strives to become carbon neutral by 2020. The problems faced by policy makers to determine which buildings have the optimum adaptation potential are to be identified and discussed.

Design/methodology/approach

This research adopts the approach of creating a database of all the buildings in the Melbourne CBD including details of physical, social, economic and technological attributes. This approach will determine whether relationships exist between attributes and the frequency of building adaptation or whether triggers to adaptation can be determined.

Findings

This research provided evidence that a much faster rate of office building adaptation is necessary to meet the targets already set for carbon neutrality. The findings demonstrate that a retrospective comprehensive examination of previous adaptation in the CBD is a unique and original approach to determining the building characteristics associated with adaptation and whether triggers can be identified based on previous practices. The implication is that a decision‐making tool should be developed to allow policy makers to target sectors of the office building stock to deliver carbon neutrality within the 2020 timeframe.

Practical implications

Drastic reductions in greenhouse gas emissions are required to mitigate global warming and climate change and all stakeholders should be looking at ways of reducing emissions from existing stock.

Originality/value

This paper adds to the existing body of knowledge by raising awareness of the way in which the adaptation of large amounts of existing stock can be fast tracked to mitigate the impact of climate change and warming associated with the built environment, and in addition it establishes a framework for a decision‐making tool for policy makers.

Details

Structural Survey, vol. 27 no. 1
Type: Research Article
ISSN: 0263-080X

Keywords

Access Restricted. View access options
Article
Publication date: 2 November 2012

Sara Wilkinson

The built environment has high potential to reduce overall greenhouse gas emissions and with around 1‐2 per cent of new buildings added to the total stock annually, the scope for…

2607

Abstract

Purpose

The built environment has high potential to reduce overall greenhouse gas emissions and with around 1‐2 per cent of new buildings added to the total stock annually, the scope for reductions lies with adaptation of existing stock. Existing buildings comprise a variety of attributes and present challenges and opportunities with regards to adaptation and sustainability, and integrating retrofit measures that lessen energy, water and resource consumption.

Design/methodology/approach

Through a quantitative analysis of a Building Adaptation database, this paper addresses the questions; what is the nature of adaptations in relation to Premium quality office building stock in the Central Business District (CBD) and, what is the extent and scope for sustainable retrofits to Premium grade office buildings.

Findings

The nature and extent of adaptations to Premium office buildings are identified and quantified in respect of attributes such as adaptation level, building age, location, construction form, envelope, shape and height and operating costs.

Practical implications

The findings provide an insight for policy makers and others in respect of the nature and type of adaptations typically undertaken in Premium office buildings. The research identifies the typical attributes found in buildings undergoing adaptation and specifies the type of sustainable retrofit measures particularly suited to buildings with those attributes.

Originality/value

The research is based on an analysis of “all” office building adaptations from 1998 to 2008, which facilitates a unique study of what has occurred with regards to adaptation practices. From this starting point it is possible to determine where opportunities lie to capitalise on work being undertaken.

Access Restricted. View access options
Book part
Publication date: 8 January 2020

Jon-Arild Johannessen

Abstract

Details

Knowledge Management Philosophy: Communication as a Strategic Asset in Knowledge Management
Type: Book
ISBN: 978-1-83909-634-1

Access Restricted. View access options
Article
Publication date: 7 September 2012

Sara Wilkinson

Achieving sustainable development in the twenty‐first century will be won or lost in the world's urban settlements, informed adaptation of existing stock is vital. Local…

692

Abstract

Purpose

Achieving sustainable development in the twenty‐first century will be won or lost in the world's urban settlements, informed adaptation of existing stock is vital. Local Authorities are encouraging adaptation to reduce building related carbon emissions. The City of Melbourne aims to retrofit 1,200 central business district (CBD) properties by 2020 to become carbon neutral. As Australian cities date from the early 1800s and the adaptation of buildings is not as entrenched as in Europe, there is a pressing need for greater knowledge of what happens to buildings over time. The purpose of this study is to examine building adaptation from 1998 to 2008. This paper concentrates on the question; what is the pattern of adaptation within premium grade office buildings over time?

Design/methodology/approach

Using the Melbourne CBD as a case study, the research analysed all commercial building adaptations. After a uni‐variate statistical analysis of all premium office adaptations, two case studies were selected and profiled to discover what happened to them during the period and to ascertain what may be learned as a result to inform future adaptation strategies and policies.

Findings

This research has established that there is a high rate of adaptations to existing commercial buildings which leads to the disposal of functional and serviceable fixtures and fittings to landfill sites. This practice results in the unnecessary loss of embodied carbon which compromises efforts to deliver carbon neutrality in its widest sense. In the short term we need to learn to take advantage of existing behaviour patterns in respect of adaptation and to learn how buildings adapt and to incentivise the needed behavioural changes.

Research limitations/implications

The selection of case studies allowed an examination of the data at a deeper level, though it is acknowledged that the depth does not equal that achieved in a purely qualitative approach whereby stakeholders are interviewed or surveyed directly and this is a limitation of the approach.

Originality/value

This research is based on an analysis of all adaptation activity within a distinct geographical area over an extended period of time. The analysis shows what does happen to a defined sector of the stock; in this case premium office property and highlights the types and patterns of adaptation as buildings evolve through their lifecycles.

Details

Journal of Corporate Real Estate, vol. 14 no. 3
Type: Research Article
ISSN: 1463-001X

Keywords

Access Restricted. View access options
Article
Publication date: 29 April 2014

Adele Berndt and Jane P. Wayland

Locally authored textbooks are used at tertiary South African institutions to assist in marketing research studies. The purpose of this paper is to investigate the readability of…

227

Abstract

Purpose

Locally authored textbooks are used at tertiary South African institutions to assist in marketing research studies. The purpose of this paper is to investigate the readability of locally authored marketing research textbooks in South Africa and compare them with international (USA) texts.

Design/methodology/approach

South African marketing research textbooks (authored locally) used at South African institutions were identified. Electronic versions of the textbooks were used and analysed using accepted readability formulae. The same procedure was used with texts produced in the USA and the findings of each were compared.

Findings

The South Africa texts scored higher on the Flesch Reading Ease score than US texts, which links to the target audience of these books (undergraduate students), while also being cognisant of the reading skills of the target audience but their score still describes them as “difficult”.

Research limitations/implications

The original formulae and theory tend to be dated, though there are recent studies into readability in other areas of business studies. There are also those that question the applicability of readability formulae in the tertiary environment.

Practical implications

Instructors need to ensure that material is at a suitable reading level to maximise the student's learning. For publishers and authors, this means that the examples and illustrations used need to be linked to the context in which the student lives and functions, and not just focus on the English used in the text.

Originality/value

While studies have been conducted into the readability of US textbooks, there is little published research into the readability of regional marketing research textbooks in other contexts to facilitate comparison.

Details

Journal of International Education in Business, vol. 7 no. 1
Type: Research Article
ISSN: 2046-469X

Keywords

1 – 10 of 114
Per page
102050