Search results

1 – 6 of 6
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 9 November 2012

Manuela Pardo‐del‐Val, Clara Martínez‐Fuentes and Salvador Roig‐Dobón

This paper aims to deal with the influence of a participatory management style along a change process, specifically in seeking to analyze the effect of participative management…

11352

Abstract

Purpose

This paper aims to deal with the influence of a participatory management style along a change process, specifically in seeking to analyze the effect of participative management style on resistance to change and its effects on change performance.

Design/methodology/approach

After a revision of previous literature, an empirical research is presented to test the existence and signs of the relationships between participation and organizational change. To measure the main concepts, the authors have used scales and other measures already published and through a correlation analysis gain some insight into the relationships among variables.

Findings

Data suggest that participative management might be giving the members of the organization the necessary tools to question aspects that could endanger changes, thus considering participation as a knowledge broker that sheds light along the change process through the increase of resistance to change sources.

Research limitations/implications

The main limitation is the reduced sample, as well as the fact that answers are provided by a single respondent.

Practical implications

This research might help practitioners to look at resistance to change from a positive point of view, therefore, participation might be considered a tool to show potential weaknesses and help change agents to improve change outcomes.

Originality/value

The paper supports the literature that considers resistance to change positively. Moreover, it provides some hints as to what kind of sources of resistance to change are more important depending on the typology of the change itself.

Details

Management Decision, vol. 50 no. 10
Type: Research Article
ISSN: 0025-1747

Keywords

Access Restricted. View access options
Article
Publication date: 1 March 2003

Manuela Pardo del Val and Clara Martínez Fuentes

This paper examines organizational change, focusing on the distinction of changes according to their scope and presenting a typology of evolutionary and strategic changes. It also…

50846

Abstract

This paper examines organizational change, focusing on the distinction of changes according to their scope and presenting a typology of evolutionary and strategic changes. It also offers an in‐depth study of resistance to change. Through empirical research, the paper analyzes the importance of the sources of resistance to change defined theoretically, and considers both types of changes. The article shows which sources of resistance differ most, according to the scope of change, offering hints about where organizations should pay special attention when initiating a change process.

Details

Management Decision, vol. 41 no. 2
Type: Research Article
ISSN: 0025-1747

Keywords

Access Restricted. View access options
Article
Publication date: 1 August 1999

Clara Martínez Fuentes

Quality in the service sector has been extensively researched during the last years. The publication of a sequence of measurement tools has allowed homogenizing the study of this…

2342

Abstract

Quality in the service sector has been extensively researched during the last years. The publication of a sequence of measurement tools has allowed homogenizing the study of this issue. The object of the present work is to develop a methodological analysis for the use of the SERVQUAL measure scale in the Spanish public health sector. We analyse the reliability of this measure scale, its dimensionality, using comparison with other studies. Finally we consider the main criticism frequently made in the literature.

Details

Managing Service Quality: An International Journal, vol. 9 no. 4
Type: Research Article
ISSN: 0960-4529

Keywords

Access Restricted. View access options
Article
Publication date: 1 August 2003

Clara Martínez Fuentes, Francisco Balbastre Benavent, M.A. Escribá Moreno, T.F. González Cruz and M. Pardo del Val

Many organisations use the ISO 9000 series as a reference framework to establish their quality assurance system. In doing so, most of them overlook the process of interpreting and…

1524

Abstract

Many organisations use the ISO 9000 series as a reference framework to establish their quality assurance system. In doing so, most of them overlook the process of interpreting and adapting these standards to their own characteristics and capabilities. As a result, there is a misunderstanding with respect to the objectives of the standards. The correct implementation of the ISO 9000 series requires a preliminary analysis that facilitates the adaptation of them to the particular circumstances of a company. Therefore, this paper pays attention to the relationship existing between ISO 9000 implementation and the use of strategic diagnosis tools. The employment of such tools could be studied as an important facilitator for the ISO 9000 implementation process. However, this is not the aim of this research. Instead, the aim is threefold. First, the article analyses the use of strategic diagnosis tools by ISO 9000‐certified companies before and after the implementation process. Second, it examines how aspects relative to the management of processes, the organisational structure, and the relationship with suppliers and customers, are going to determine the quality approach resulting from the ISO 9000 implementation. Finally, the paper aims to analyse the influence of the development of strategic diagnosis activities, prior to the implementation, on the quality approach adopted by firms.

Details

International Journal of Quality & Reliability Management, vol. 20 no. 6
Type: Research Article
ISSN: 0265-671X

Keywords

Access Restricted. View access options
Article
Publication date: 1 November 2000

Clara Martínez Fuentes, Francisco Balbastre Benavent, M. Angeles Escribá Moreno, Tomás González Cruz and Manuela Pardo del Val

Examines the literature relating to the implementation of quality assurance systems and then uses a questionnaire to a number of organisations and consultants to compare…

2169

Abstract

Examines the literature relating to the implementation of quality assurance systems and then uses a questionnaire to a number of organisations and consultants to compare “practice” with “theory”. Analyses the implementation process for quality assurance systems designed to meet the requirements of the ISO 9000 standard to identify the role of the different “actors” to find out which factors facilitate the implementation or make it more difficult. Suggests that the primary motivation for introducing ISO 9000 systems is to improve image and reputation rather than processes.

Details

Work Study, vol. 49 no. 6
Type: Research Article
ISSN: 0043-8022

Keywords

Available. Content available
Article
Publication date: 9 November 2012

María Teresa Méndez Picazo

506

Abstract

Details

Management Decision, vol. 50 no. 10
Type: Research Article
ISSN: 0025-1747

1 – 6 of 6
Per page
102050