William Ives, Ben Torrey and Cindy Gordon
This paper places Knowledge Management in an historical perspective, frames some of the key questions and challenges which must be addressed as it rides the waves of management…
Abstract
This paper places Knowledge Management in an historical perspective, frames some of the key questions and challenges which must be addressed as it rides the waves of management acceptance, and highlights some of the new opportunities within Knowledge Management, as well as covering some of the traditions upon which it rests.
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The purpose of this paper is to investigate the aesthetic dimension of entrepreneur poems. The notion of the entrepreneur as storyteller, and the entrepreneur story as cultural…
Abstract
Purpose
The purpose of this paper is to investigate the aesthetic dimension of entrepreneur poems. The notion of the entrepreneur as storyteller, and the entrepreneur story as cultural genres have become so firmly entrenched in the collective social consciousness that little consideration is given to the existence of other narrative genres, such as business poetry as expressions, or manifestations of enterprising behaviour and indeed identities. Poetry, like art, possesses aesthetic dimensions which make it difficult to theorize and analyze. Indeed, as a genre, poetry seldom features as a heuristic device for better understanding entrepreneurial behaviour or learning. This is surprising because poetry in particular is a wonderfully creative and expressive narrative medium and accordingly, many entrepreneurs engage in writing poetry as a form of creative expression.
Design/methodology/approach
In this study the author considers the entrepreneur as poet and from a reading of the literatures of entrepreneurship and aesthetics develops an aesthetic framework for analysing entrepreneur poetry which is used to analyze six poems written by entrepreneurs or about entrepreneurs.
Findings
That poetry has value in terms of entrepreneurial learning because of its atheoretical nature it permits listeners to experience the emotion and passion of lived entrepreneurial experiences and to relive these vicariously. In particular entrepreneur poems are a variant form of entrepreneur story devoid of the usual cliché.
Research limitations/implications
There are obvious limitations to the study in that the analysis of six poems can merely scratch the surface and that aesthetic analysis is by its very nature subjective and open to interpretation. The study opens up possibilities for further research into entrepreneur poems, the aesthetics of other non-standard entrepreneur narratives and consideration of the aesthetic elements of entrepreneurship per se. Poetics and aesthetics are areas of narrative understanding ripe for further empirical research.
Originality/value
The paper is original in terms of creating an aesthetic framework used to analyze entrepreneur poems. Indeed, little consideration had previously been given to the topic.
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Didier Louis, Fabien Durif, Cindy Lombart, Olga Untilov and Florence Charton-Vachet
This study investigates consumer reactions to dispensers offering solid packaging-free products (e.g. pasta, lentils, cereals) integrated in a delimitated area in a grocery store…
Abstract
Purpose
This study investigates consumer reactions to dispensers offering solid packaging-free products (e.g. pasta, lentils, cereals) integrated in a delimitated area in a grocery store. More specifically, the research examines the impacts of the overall appeal of packaging-free solid food product dispensers and their perceived ease of use on consumers' intention to use these dispensers and purchase packaging-free products. Moreover, using a set of variables, different buyer profiles are highlighted.
Design/methodology/approach
The field study for this research was conducted in a delimitated area (i.e. a shop within a shop) dedicated to solid packaging-free products (e.g. pasta, lentils, cereals) in a university cooperative store in the province of Quebec, Canada. A total of 456 buyers and consumers of packaging-free products from this store took part in the field study and completed our survey.
Findings
This study shows packaging-free dispensers' overall appeal and perceived ease of use to be determinants of consumers' intention to use these dispensers and purchase packaging-free products. The Rebus (response-based procedure for detecting unit segments) method highlights the need to consider three buyer profiles (enthusiastic, pragmatic, and sceptical) with different reactions to the specific dispensers used by retailers for packaging-free products.
Originality/value
This study focuses on buyers' reactions to packaging-free dispensers in stores, during the purchase process, whereas previous ones highlighted the drivers of and barriers to consumer adoption of packaging-free products (before the purchasing process starts). It also points to the need to fine-tune the segmentation of consumers of packaging-free products, which must be based not only on consumers' previous experience or familiarity with these products but also on the integration of their drivers and barriers.
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Thalia Anthony, Juanita Sherwood, Harry Blagg and Kieran Tranter
Wei Wei Cheryl Leo, Gaurangi Laud and Cindy Yunhsin Chou
The purpose of this paper is to develop a concept of service system well-being by presenting its collective conceptualisation and ten key domains.
Abstract
Purpose
The purpose of this paper is to develop a concept of service system well-being by presenting its collective conceptualisation and ten key domains.
Design/methodology/approach
Service system well-being domains were established using multi-level theory and a qualitative case study research design. To validate the domains initially developed from the literature, 19 in-depth interviews were conducted across two case studies that represented the service systems of a hospital and a multi-store retail franchise chain. A multi-stakeholder approach was used to explore the actor’s perspectives about service system well-being. Key domains of service system well-being were identified using deductive categorisation analysis.
Findings
The findings found evidence of ten key domains of well-being, namely strategic, governance, leadership, resource, community, social, collaborative, cultural, existential and transformational, among service system stakeholders.
Research limitations/implications
Service system well-being is a collective concept comprising ten domains that emerged at different levels of the service system. The propositions outlined the classification of and interlinkages between the domains. This exploratory study was conducted in a limited service context and focussed on ten key domains.
Practical implications
Service managers in commercial and social organisations are able to apply the notion of service system well-being to identify gaps and nurture well-being deficiencies within different domains of service-system well-being.
Originality/value
Based on multi-level theory, the study is the first to conceptualise and explore the concept of service system well-being across multiple actors.
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Emily Ryo and Ian Peacock
In the current era of intensified immigration enforcement and heightened risks of deportation even for long-term lawful permanent residents, citizenship has taken on a new meaning…
Abstract
In the current era of intensified immigration enforcement and heightened risks of deportation even for long-term lawful permanent residents, citizenship has taken on a new meaning and greater importance. There is also growing evidence that citizenship denials in their various forms have become inextricably linked to immigration enforcement. Who is denied citizenship, why, and under what circumstances? This chapter begins to address these questions by developing a typology of citizenship denials and providing an empirical overview of each type of citizenship denial. Taken together, the typology of citizenship denials and the accompanying empirical overview illustrate the close connection between immigration enforcement and citizenship rights in the United States.