Cindy Carlson and Stephen Peckham
Adolescent health service provision is an area of growing concern in the UK, where a number of studies have indicated that young people in their teenage years find accessing…
Abstract
Adolescent health service provision is an area of growing concern in the UK, where a number of studies have indicated that young people in their teenage years find accessing formal health services difficult. The Bodyzone Project in Oxfordshire is an innovative programme aimed at bringing health services into schools to ensure greater accessibility. This paper reports on the first phase of a programme of evaluation of the Bodyzone Project, involving a cross‐sectional study. Methods used were both qualitative and quantitative to explore student knowledge, attitudes and behaviours with regards to health issues, health services and the Bodyzone service. The results of the study indicate that Bodyzone is a valued service for those who use it and by schools where it is based. However, there is also a clear indication of unmet health promotion and service need amongst students of those schools, which the current configuration of Bodyzone is not able to address fully.
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Cindy G. Grappe, Cindy Lombart, Didier Louis and Fabien Durif
Animal welfare is increasingly favoured by consumers in their choice of food and cosmetic products, proposed by manufacturers and retailers. This study aims to investigate the…
Abstract
Purpose
Animal welfare is increasingly favoured by consumers in their choice of food and cosmetic products, proposed by manufacturers and retailers. This study aims to investigate the impact of the “not tested on animals” claim on consumers' attitude and behavioural intention towards a cosmetic product through an enriched version of Ajzen's theory of planned behaviour.
Design/methodology/approach
A between-subjects design has been used. 450 participants were recruited through the social network of a cosmetics and personal hygiene brand in Quebec, Canada, and answered a questionnaire. They were randomly assigned to either a manipulation group (n = 226) or a control group (n = 224). Data were analysed with partial least squares structural equation modelling.
Findings
This study shows that external (credibility and attitude towards marketing claims) and internal psychological variables (subjective norms and altruistic concerns with animal welfare) influence attitude towards and purchase intention of “not tested on animals” personal care products. More egotistic concerns, such as personal appearance, also explain the formation of attitude towards cruelty-free cosmetics.
Research limitations/implications
This research supplements Ajzen's original model with internal psychological (individuals' concerns with animal welfare and personal appearance) and external (general credibility of cosmetic products claims, credibility of the “not tested on animals” claim and attitude towards this claim) variables. These variables, as suggested by previous research on cosmetics and their claims, improve the understanding of consumer attitude and purchase behaviour patterns.
Practical implications
The study's findings point out the role of companies to increase consumers' knowledge on the significance and transparency of their messages, notably the “not tested on animals” claim. They also stress that policymakers in regions where regulation is unclear should at least punish untruthful communication pertaining to animal testing in cosmetic and personal care products.
Originality/value
Prior studies on cosmetic products did not investigate the difference of consumer attitude formation towards cruelty-free products compared to conventional cosmetic products. Consequently, this research shows that the construction of attitude towards cruelty-free products highly differs from conventional personal care.
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Olga Untilov, Didier Louis, Florence Charton-Vachet and Cindy Lombart
This study examines how substantive and/or associative claims about the local origin of organic products moderate the determinants and consequences of a grocery retailer’s…
Abstract
Purpose
This study examines how substantive and/or associative claims about the local origin of organic products moderate the determinants and consequences of a grocery retailer’s corporate social responsibility (CSR).
Design/methodology/approach
An experiment with four different conditions – no claim, substantive claim (i.e. number of kilometres), associative claim (i.e. photograph of the producer) and a combination of substantive and associative claims – was carried out in a laboratory store in France with 249 consumers who were randomly divided into four independent samples (a between-subjects design). To analyse the data, partial least squares structural equation modelling was mobilised using XLSTAT (2022) software.
Findings
The study indicates that using claims about the local origin of organic products via in-store signage is an appropriate tool for grocery retailers. For the three types of claims considered, the ethics of the offering influences the retailer’s CSR, which has an indirect impact on consumers’ actual purchases of local organic products via two routes: trust and affective commitment and trust and preference for the retailer. However, grocery retailers should favour a combination of substantive and associative claims to create a stronger impact on purchases.
Originality/value
This research extends the use of substantive and associative claims to sustainable products.
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Cindy Yunhsin Chou, Wei Wei Cheryl Leo and Tom Chen
Applying social exchange theory as the theoretical basis, this paper aims to examine the impacts of two forms of digital social interaction on social well-being and helping…
Abstract
Purpose
Applying social exchange theory as the theoretical basis, this paper aims to examine the impacts of two forms of digital social interaction on social well-being and helping behavior of customers: moderator–customer interaction quality and customer–customer social support. Furthermore, this paper investigates customer exchange ideology as a moderator of these impacts.
Design/methodology/approach
This paper adopted a purposive sampling method for survey materials sent to customers of firm-hosted virtual communities (FHVCs) using a consumer panel service company. The self-administered survey was developed from existing scales, and 265 usable responses were obtained.
Findings
Both forms of digital social interaction within FHVCs positively impact social well-being, which in turn positively influences helping behavior in the community. Social well-being is decomposed into social integration and social contribution, and each partially mediates the impact of customer–customer social support and moderator–customer interaction quality on helping behavior. This finding provides greater explanatory power for the role that digital social interactions have in predicting customer helping behavior in an FHVC. In addition, an exchange ideology positively moderates the impact of customer–customer social support on helping behavior via social integration.
Originality/value
This paper demonstrates that resource exchange dynamics occur digitally within FHVCs, which then affect social well-being and helping behaviors in customers. From a practical point of view, this study indicates the potential that digital interactions have in generating social and economic value through helping behaviors.
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This article considers how digital technologies are informed by, and implicated in, the systematic and interlocking oppressions of colonialism, misogyny, and racism, all of which…
Abstract
This article considers how digital technologies are informed by, and implicated in, the systematic and interlocking oppressions of colonialism, misogyny, and racism, all of which have been identified as root causes of the missing and murdered Indigenous women crisis in Canada. The authors consider how technology can facilitate multiple forms of violence against women including stalking and intimate partner violence, human trafficking, pornography and child abuse images, and online hate and harassment and note instances where Indigenous women and girls may be particularly vulnerable. The authors also explore some of the complexities related to police use of technology for investigatory purposes, touching on police use of social media and DNA technology. Without simplistically blaming technology, the authors argue that technology interacts with multiple factors in the complex historical, socio-cultural environment that incubates the national crisis of missing and murdered Indigenous women and girls. The article concludes with related questions that may be considered at the impending national inquiry.
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Ikhsan Abdusyakur and Cindy Louise Poortman
Many studies have underlined data use for school improvement. However, these are mainly based on developed countries; studies on data use are still lacking on developing…
Abstract
Purpose
Many studies have underlined data use for school improvement. However, these are mainly based on developed countries; studies on data use are still lacking on developing countries. The purpose of this paper is to investigate data use in Indonesian primary schools. This study is based on a conceptual framework focusing on kinds of data, purposes of data use and factors promoting or hindering data use in schools.
Design/methodology/approach
The authors employed a mixed-method research design, with a total of 194 teachers and 28 heads of schools from 60 schools participating in the survey. Based on the survey analysis, six schools were purposively sampled for a multiple-case study approach.
Findings
The results show that Indonesian primary schools have similar kinds of data available and most data are used for accountability purposes only. These findings might be explained by the government trying to counter-balance the schools’ autonomy, so that the focus of data use seems to be more on accountability than on school development and instructional purposes. The results also reveal that the factors had a different influence for each data use purpose: high data use schools provided insight into promoting factors, while the low data user schools provided an understanding of hindering factors.
Originality/value
This study makes a scientific contribution by offering understanding of data use in a different context. Indonesia has become decentralized in most state functions, including education. Therefore, this study can be used as a guideline for future studies of data use in other developing countries context in supporting the decentralization of educational systems.
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Mireille D. Hubers, Cindy L. Poortman, Kim Schildkamp, Jules M. Pieters and Adam Handelzalts
In this study, Nonaka and Takeuchi’s socialization, externalization, combination and internalization (SECI) model of knowledge creation is used to gain insight into the process of…
Abstract
Purpose
In this study, Nonaka and Takeuchi’s socialization, externalization, combination and internalization (SECI) model of knowledge creation is used to gain insight into the process of knowledge creation in data teams. These teams are composed of school leaders and teachers, who work together to improve the quality of education. They collaboratively create knowledge related to data use and to an educational problem they are studying. The paper aims to discuss these issues.
Design/methodology/approach
A qualitative micro-process case study was conducted for two data teams. The modes, transitions and content of the knowledge creation process were analyzed for all data team meetings over a two-year period. In addition, all team members were interviewed twice to triangulate the findings.
Findings
Results show that the knowledge creation process was cyclical across meetings, but more iterative within meetings. Furthermore, engagement in the socialization and internalization mode provided added value in this process. Finally, the SECI model clearly differentiated between team members’ processes. Team members who engaged more often in the socialization and internalization modes and displayed more personal engagement in those modes gained greater and deeper knowledge.
Research limitations/implications
The SECI model is valuable for understanding how teams gain new knowledge and why they differ in those gains.
Practical implications
Stimulation of active personal engagement in the socialization and internalization mode is needed.
Originality/value
This is one of the first attempts to concretely observe the process of knowledge creation. It provides essential insights into what educators do in professional development contexts, and how support can best be provided.
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David H. Silvera and Benedikte Austad
This research examines whether consumers infer that celebrity endorsers like the products they endorse, and presents a model using these inferences and other characteristics of…
Abstract
This research examines whether consumers infer that celebrity endorsers like the products they endorse, and presents a model using these inferences and other characteristics of the endorser to predict attitudes toward the endorsed product. Participants in two experiments examined written endorsement advertisements and were asked to infer the extent to which the endorser truly liked the advertised product and to rate the endorser's attractiveness, similarity to themselves, and knowledge of the product. Attitudes toward the advertisement, the endorser and the product were also measured. The resulting model indicated that product attitudes were predicted by inferences about the endorser's liking for the product and by attitudes toward the endorser.