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Article
Publication date: 15 October 2019

Yicong Gao, Chuan He, Bing Zheng, Hao Zheng and Jianrong Tan

Complexity is the main challenge for present and future manufacturers. Assembly complexity heavily affects a product’s final quality in the fully automated assembly system. This…

272

Abstract

Purpose

Complexity is the main challenge for present and future manufacturers. Assembly complexity heavily affects a product’s final quality in the fully automated assembly system. This paper aims to propose a new method to assess the complexity of modern automated assembly system at the assembly design stage with respect to the characteristics of both manufacturing system and each single component to be mounted. Aiming at validating the predictive model, a regression model is additionally presented to estimate the statistic relationship between the real assembly defect rate and predicted complexity of the fully automated assembly system.

Design/methodology/approach

The research herein extends the S. N. Samy and H. A. ElMaraghy’s model and seeks to redefine the predictive model using fuzzy evaluation against a fully automated assembly process at the assembly design stages. As the evaluation based on the deterministic scale with accurate crisp number can hardly reflect the uncertainty of the judgement, fuzzy linguistic variables are used to measure the interaction among influence factors. A dependency matrix is proposed to estimate the assembly complexity with respect to the interactions between mechanic design, electric design and process factors and main functions of assembly system. Furthermore, a complexity attributes matrix of single part is presented, to map the relationship between all individual parts to be mounted and three major factors mentioned in the dependency matrix.

Findings

The new proposed model presents a formal quantification to predict assembly complexity. It clarifies that how the attributes of assembly system and product components complicate the assembly process and in turn influence the manufacturing performance. A center bolt valve in the camshaft of continue variable valve timing is used to demonstrate the application of the developed methodology in this study.

Originality/value

This paper presents a developed method, which can be used to improve the design solution of assembly concept and optimize the process flow with the least complexity.

Details

Assembly Automation, vol. 39 no. 5
Type: Research Article
ISSN: 0144-5154

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Article
Publication date: 29 October 2021

Yixiong Feng, Chuan He, Yicong Gao, Hao Zheng and Jianrong Tan

To find the system with minimum investment and best quality performance that is capable of producing all of the product variants, assessing the complexity of designing assembly…

310

Abstract

Purpose

To find the system with minimum investment and best quality performance that is capable of producing all of the product variants, assessing the complexity of designing assembly system at the early concept stage is an essential step, which helps and instructs a designer to create a product- and system-oriented assembly solution with the least complexity. The purpose of this paper is to propose a quantifying measurement of complexity in the design of a modular automated assembly system.

Design/methodology/approach

The configurable assembly system is becoming a trend, which enables companies to quickly respond to changes caused by different product variants but without a large investment. One of the enabling factors is the availability of modular solutions of assembly modules that can be configured according to different technical requirements. This paper develops a methodology using fuzzy evaluation to calculate the design complexity in the design phase for a modular automatic assembly system. Fuzzy linguistic variables are used to measure the interaction among the influence factors, to deal with the uncertainty of the judgement. The proposed method investigates three matrices to present how the function-based assembly modules, design complexity factors, part attributes and product components, which are regarded as the main influence factors, complicate the construction of a modular assembly system. The design complexity is derived and quantified based on these assessments.

Findings

The proposed approach presents a formal quantification to evaluate the design complexity with regard to a modular assembly system from beginning, which can be identified and used as criteria to indicate the quality of performance and investment cost in advance. A mathematical model based on the fuzzy logic is established to provide both theoretical and practical guidance for the paper. To validate the predictive model, the statistic relationships between the assessed system design complexity, real assembly defect rate and investment cost are estimated based on regression analysis. The application of the presented methodology is demonstrated with regard to a traditional rear drive unit in the automotive industry.

Originality/value

This paper presents a developed method, which addresses the measures of complexity found in the design of a modular assembly system. It would help to run the design process with better resource allocation and cost estimation in a quantitative approach.

Details

Assembly Automation, vol. 42 no. 1
Type: Research Article
ISSN: 0144-5154

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Article
Publication date: 26 December 2024

Sheng-Fang Chou, Jeou-Shyan Horng, Chih-Hsing Liu, Tai-Yi Yu, Yung-Chuan Huang, Quoc Phong La and Yen-Ling Ng

Since the COVID-19 epidemic, the number of restaurant service quality studies has continued to increase. However, until now, there has not been an overall perspective or accurate…

93

Abstract

Purpose

Since the COVID-19 epidemic, the number of restaurant service quality studies has continued to increase. However, until now, there has not been an overall perspective or accurate instructions for research on restaurant service quality and experiential value enhancement. This study conducts multiple comparison studies to discover differences between consumer-perceived service quality and satisfaction perspectives on hotel fine dining and chain restaurants.

Design/methodology/approach

This study integrates a hotel’s fine dining and chain restaurant to obtain 636 participants (e.g. Study 1 has 318 hotel fine dining customers; Study 2 has 318 chain restaurant customers), mainly expanding the SERVQUAL model and stimulus–organism–response (S–O–R) theory.

Findings

The results of Study 1 show that value co-creation has a mediating effect on the relationship between service quality and satisfaction. In addition, customer experiences have a significant moderating effect on customer satisfaction. The outcomes of Study 2 showed that experiential value has a significant mediating effect on the relationship between service quality and satisfaction. In addition, customer relationship quality is a critical criterion in regulating the process of experience value delivery.

Practical implications

Hotels’ fine dining should pay attention to the item risk in the value co-creation factor, while chain restaurants should enhance the item service excellence in the experiential value factor to satisfy the changing customer requirements.

Originality/value

This study provides several alternative models to verify the robustness of the empirical results.

Highlights

  1. This research has brought clarity to the diverse mediation-moderation models that compare of hotel fine dining and chain restaurant consumer perceived service quality and satisfaction predictions.

  2. These models delve into how different service quality requirements after the epidemic that affect customer satisfaction, as perceived by customers consumed in hotel fine dining and chain restaurant.

  3. Value cocreation and experiential value emerge as pivotal factors, they act as mediators between service quality and satisfaction.

  4. They demonstrate a moderation effect of customer experiences between value cocreation and satisfaction, as well as customer relationship quality between experiential value and satisfaction.

This research has brought clarity to the diverse mediation-moderation models that compare of hotel fine dining and chain restaurant consumer perceived service quality and satisfaction predictions.

These models delve into how different service quality requirements after the epidemic that affect customer satisfaction, as perceived by customers consumed in hotel fine dining and chain restaurant.

Value cocreation and experiential value emerge as pivotal factors, they act as mediators between service quality and satisfaction.

They demonstrate a moderation effect of customer experiences between value cocreation and satisfaction, as well as customer relationship quality between experiential value and satisfaction.

Details

Journal of Hospitality and Tourism Insights, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2514-9792

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Article
Publication date: 1 April 2005

Guoquan Chen

This paper aims to establish an organizational learning system model based on both western and Chinese management thoughts.

4343

Abstract

Purpose

This paper aims to establish an organizational learning system model based on both western and Chinese management thoughts.

Design/methodology/approach

The approach is a conceptual model which is based on research within the field.

Findings

The model consists of nine interrelated organizational learning sub‐systems including “discovering”, “innovating”, “selecting”, “executing”, “transferring”, “reflecting”, “acquiring knowledge from environment”, “contributing knowledge to environment”, and “building organizational memory” ones. The evidences in some famous Chinese traditional cultural classics (including Great Learning, Doctrine of the Mean, The Analects of Confucius, Book of Change, Tao‐Te‐Ching, The Art of War and Chuan‐Xi‐Lu) that support the rationale of the model are described and analyzed.

Originality/value

Several propositions are developed and it is hoped that the model is applicable in both eastern and western business environments.

Details

Management Decision, vol. 43 no. 4
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 21 October 2024

Sheng-Fang Chou, Jeou-Shyan Horng, Chih-Hsing Liu, Tai-Yi Yu, Bernard Gan, Wen-Jung Chang and Jun-You Lin

We seek to contribute to the literature by comparing and analyzing the relationship between Australian and Taiwanese students regarding environmental value attitude, action…

102

Abstract

Purpose

We seek to contribute to the literature by comparing and analyzing the relationship between Australian and Taiwanese students regarding environmental value attitude, action intention and green marketing intention. Specifically, by comparing the green marketing intention of hospitality and tourism (H&T) students in the East with that in the West.

Design/methodology/approach

A well-designed curriculum examines student thinking and behavior (learn). This study compares and analyzes the value and attitude and the application of big data to green marketing among Taiwanese and Australian university students using the stimulus-organism-response (S-O-R) model. Structural equation modeling (SEM) was used to test the hypotheses in a sample of 633 H&T students in Taiwan (389) and Australia (244).

Findings

This study also shows how the national differences between Australia and Taiwan have interference effects on the relationship between value attitudes and action intentions and between action intentions and the green marketing intention. We also combined the application of big data and related variables and estimated the mediating effect of related variables to evaluate the impact on action intentions and green marketing of big data applications.

Practical implications

There are significant differences in the sustainable behavior and intentions of H&T higher education students that reflect the educational differences between the East and the West. These different results may be due to a lack of natural resources and the relatively smaller size of Taiwan. With the strengthening of environmental action intention (AI) and green marketing intention (GMI), Taiwanese hospitality and management (H&M) students' sense of crisis increases, and their performance in GMI is slightly higher than that in Australia.

Originality/value

These findings indicate that it is necessary to consider students' ecological concepts, environmental knowledge, environmental value attitude and environmental action intention to improve their intentions to engage in green marketing under the stimulus-organism-response (S-O-R) framework. We also found that environmental knowledge has a mediating effect on the relationship between ecological concepts and environmental value attitude.

Details

Marketing Intelligence & Planning, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0263-4503

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Article
Publication date: 14 June 2023

Chun-Ming Chang, Chiahui Yen, Szu-Yu Chou and Wen-Wan Lo

This study aims to investigate the factors driving viewers' purchase intention in live-streaming by incorporating stimuli–organism–response (S–O–R) framework and…

1776

Abstract

Purpose

This study aims to investigate the factors driving viewers' purchase intention in live-streaming by incorporating stimuli–organism–response (S–O–R) framework and extroversion–introversion personality perspectives.

Design/methodology/approach

Data collected from 228 users on live-streaming platforms in Taiwan were used to test the proposed model. The partial least squares method was used to test the measurement and the structural models.

Findings

Product attractiveness and trust in streamer significantly impacts purchase intention. The results also reveal that interactivity, breadth of information and uniqueness of information significantly impact product attractiveness, whereas social presence, breadth of information and uniqueness of information positively affect trust in streamer. Furthermore, streamer attractiveness has a greater effect on the purchase intention of extroverts.

Originality/value

This study investigates how the features of media, message and streamer impact purchase intention through their reactions to live-streaming. This research is also one of the earliest studies to examine the moderating role of extroversion–introversion personality on purchase intention and its antecedents in live-streaming commerce.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 35 no. 12
Type: Research Article
ISSN: 1355-5855

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Article
Publication date: 29 November 2023

Kuang-Yu Chang, Chun-Der Chen and Edward C.S. Ku

This study aims to investigate tourists’ impressions of the smart destinations model from the socio-technical systems and the technology–organization–environment (TOE…

363

Abstract

Purpose

This study aims to investigate tourists’ impressions of the smart destinations model from the socio-technical systems and the technology–organization–environment (TOE) perspectives. Specifically, it aims to explore how information source credibility and cloud infrastructure influence tourists’ use of intelligent technology.

Design/methodology/approach

This measurement development is based on prior literature; after being evaluated for face and content validity, the authors used random sampling to collect data and conducted a field survey of tourists through Taoyuan Airport and using the airport MRT between December 2022 and March 2023. After confirming that tourists knew the destination information and had experience using travel-related mobile applications to plan their itinerary, the authors further invited tourists to participate in the survey, and 512 valid questionnaires were analyzed by the structural equation modeling approach.

Findings

The finding pointed out that source credibility and intelligent technology were innovative technologies that benefitted tourists, as were mobile travel planning apps, which created a relational context based on interests and activities from the socio-technical and TOE perspectives.

Originality/value

Technological innovation is closely related to the development of smart cities; tourists who used travel itineraries successfully understood travel-related actions and significantly had more positive affective images of the city.

Details

International Journal of Tourism Cities, vol. 10 no. 1
Type: Research Article
ISSN: 2056-5607

Keywords

Available. Content available
Article
Publication date: 11 September 2007

Kay Downey-Ennis

144

Abstract

Details

International Journal of Health Care Quality Assurance, vol. 20 no. 6
Type: Research Article
ISSN: 0952-6862

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Article
Publication date: 9 January 2017

Dipankar Rai, Chien-Wei (Wilson) Lin and Chun-Ming Yang

This paper aims to investigate how the perception of physical coldness (vs warmth) influences consumers to make charitable donations.

1547

Abstract

Purpose

This paper aims to investigate how the perception of physical coldness (vs warmth) influences consumers to make charitable donations.

Design/methodology/approach

Three experiments were conducted involving charitable donation scenarios.

Findings

Studies demonstrate that cold (vs warm) temperature cues result in greater intentions to donate to charities. Specifically, cold (vs warmth) cues activate the need for social connection which, in turn, motivate consumers to donate more money to charities. Furthermore, this effect holds even when the actual temperature instead of temperature cues is changed, and participants’ actual donation behavior instead of donation intentions is measured, thereby, strengthening the findings of this paper.

Research limitations/implications

Boundary conditions associated with the effect of temperature cues need empirical investigation. Future research needs to investigate if the effect holds with variability of coldness. Future research also needs to determine whether the documented effect occur across various pro-social contexts.

Practical implications

The results suggest that non-profit organizations incorporate “cold” cues into advertisements (people feeling cold or cold landscapes) to increase monetary donations and that these organizations should focus on targeting donors during wintertime (vs summer time) to get more donations.

Originality/value

This is the first research to demonstrate the effects of temperature cues on charitable donations. The added value of this paper is the use of physical temperature change to highlight the phenomenon, and the link between cold (vs warm) temperature cue and the need of social connection.

Details

Journal of Consumer Marketing, vol. 34 no. 1
Type: Research Article
ISSN: 0736-3761

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Article
Publication date: 9 August 2022

Hsin-Yi Huang, Edward C.S. Ku and Chun-Der Chen

This research aimed to examine the role of cloud infrastructure capabilities of tourism small and medium-sized enterprises (SMEs) in the tourism supply chain, increasing the…

604

Abstract

Purpose

This research aimed to examine the role of cloud infrastructure capabilities of tourism small and medium-sized enterprises (SMEs) in the tourism supply chain, increasing the online consumption value of tourists.

Design/methodology/approach

This study uses stratified random sampling. A value model was formulated, and the study distributed 2,000 surveys; 412 valid responses were received and analyzed using the structural equation modeling approach.

Findings

The cloud-based architecture provides tourism SMEs a competitive advantage in the dynamic tourism market and the ability to develop next-generation system capabilities while providing tourism SMEs with a new application foundation to adapt to the ever-changing tourism market.

Originality/value

For tourism SEMs, the cloud allows adjusting strategies and procedures for tourism supply chain management; this agility enables tourism SMEs to anticipate changes in the travel market and respond to changing consumer demands in the tourism industry.

Details

Business Process Management Journal, vol. 28 no. 4
Type: Research Article
ISSN: 1463-7154

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