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Article
Publication date: 7 June 2011

Evangelos L. Psomas, Christos V. Fotopoulos and Dimitrios P. Kafetzopoulos

The purpose of this paper is to determine, first, the level to which ISO 9001 certified manufacturing companies adopt process management and improve quality, second, the latent…

5733

Abstract

Purpose

The purpose of this paper is to determine, first, the level to which ISO 9001 certified manufacturing companies adopt process management and improve quality, second, the latent factors of process management and quality improvement, and finally, the relationships between the latent factors extracted.

Design/methodology/approach

A research project was carried out in 196 ISO 9001 certified manufacturing companies operating in Greece. A structured questionnaire was designed and pilot tested and then addressed to management representatives of the companies. Descriptive statistics were used in order to determine the level of process management adoption and the level of quality improvement. Exploratory and confirmatory factor analyses were also applied to extract the latent factors of process management and quality improvement and to assess their reliability and validity. The relationships between the latent factors were determined through structural equation modelling.

Findings

Two latent factors were extracted with respect to process management (the core process management practices and the supporting quality tools) and one latent factor with respect to quality improvement. The findings revealed that the ISO 9001 certified manufacturing companies implement to a high degree of the core process management practices, in contrast to the supporting quality tools. Notwithstanding, significant quality improvement is achieved. According to the structural model, the core process management practices have a strong, positive and direct effect on quality improvement. The supporting quality tools have an indirect effect on quality improvement through their significant correlation with the core process management practices.

Originality/value

This paper describes a reliable and valid model that analyzes process management in two latent factors (the core process management practices and the supporting quality tools). The model also depicts the effects of these latent factors on quality improvement of ISO 9001 certified manufacturing companies.

Details

Business Process Management Journal, vol. 17 no. 3
Type: Research Article
ISSN: 1463-7154

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Article
Publication date: 15 February 2011

Christos Fotopoulos, Athanasios Krystallis and Pagiaslis Anastasios

Schwartz's portrait value questionnaire (PVQ) has extensively been used in personal values research. The present paper aims to validate the 40‐item PVQ typology, using a…

3704

Abstract

Purpose

Schwartz's portrait value questionnaire (PVQ) has extensively been used in personal values research. The present paper aims to validate the 40‐item PVQ typology, using a nationally representative sample of 997 consumers. The main objective of the survey was to investigate whether higher‐than‐average regular purchasing of quality food products (i.e. organic and PDO labelled products) coincides with stronger identification with specific PVQ values.

Design/methodology/approach

A questionnaire was distributed nationwide. Data were collected through personal interviews with 997 consumers. Confirmatory factor analysis and cluster analysis were the main analytical techniques used.

Findings

At the value‐based segmentation level of the analysis, identification with the PVQ value domains decreased per cluster progressively and jointly for almost all value domains, a trend that led to the identification of five distinctive national consumer segments. The trend of stronger identification with security, universalism and benevolence that appeared at the sample level re‐emerged for the “urban upper class”, the “countryside class I” and the “countryside class II”, which accounted for two‐thirds of the overall sample and were the clusters with the most dynamic quality food purchasing profile.

Research limitations/implications

Despite the emergence of a clear relation between consumers' self‐transcendence and security value similarity and higher‐than‐average frequency of quality food purchasing, quality food consumers did not form a separate and clearly diversified cluster if the PVQ inventory functions as a basis for segmentation. Future models should incorporate values together with intermediate‐level constructs (e.g. beliefs and/or attitudes) when attempting to predict consumer behaviour towards quality food products.

Originality/value

The paper shows that while values can be used to meaningfully segment quality food consumers, there is still much to learn regarding the direct and indirect determinants of quality food purchase behaviour.

Details

British Food Journal, vol. 113 no. 2
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 1 January 2013

Evangelos L. Psomas, Dimitrios P. Kafetzopoulos and Christos V. Fotopoulos

The purpose of this paper is to develop an instrument that measures the effectiveness of the ISO 9001 Quality Management System (QMS), based on its components, meaning the ISO…

3218

Abstract

Purpose

The purpose of this paper is to develop an instrument that measures the effectiveness of the ISO 9001 Quality Management System (QMS), based on its components, meaning the ISO 9001 objectives; and to validate this instrument in the food manufacturing sector.

Design/methodology/approach

Bearing in mind the definition of “ISO 9001 effectiveness”, the ISO 9001 objectives and their indicators are identified in the literature. Based on these indicators, a measurement instrument is developed and then empirically validated through collecting preliminary data from 335 Greek food manufacturing small and medium‐sized enterprises (SMEs). After testing the assumptions of multivariate analysis, exploratory factor analysis as well as first and second order confirmatory factor analysis are applied.

Findings

The data collected reveal, as identified in the literature, the three‐dimensional nature of the ISO 9001 objectives (continuous improvement, prevention of nonconformities and customer satisfaction focus). The responding food manufacturing SMEs demonstrate a high level of achievement of these objectives. Further analysis of the data also reveals a valid latent factor reflecting the successful achievement of the ISO 9001 objectives, namely “ISO 9001 effectiveness”.

Research limitations/implications

The present study focuses on food manufacturing SMEs. Therefore, it is worth validating the measurement instrument on large food manufacturing companies, food service companies, companies of specific food sub‐sectors, non‐food companies and finally on companies operating in different economic conditions to Greece.

Practical implications

This measurement instrument can be used by a food manufacturing SME as a self assessment tool and a benchmarking tool. In doing so, suitable strategies can be selected in order for a food SME to improve quality, gain competitive advantage and overcome the current downturn.

Originality/value

In this paper, a measurement instrument is developed and validated in food manufacturing SMEs, based on measures describing the ISO 9001 objectives; in other words, ISO 9001 effectiveness.

Details

Journal of Manufacturing Technology Management, vol. 24 no. 1
Type: Research Article
ISSN: 1741-038X

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Article
Publication date: 1 September 2002

Vangelis Tzouvelekas, Christos J. Pantzios and Christos Fotopoulos

Estimates the output‐oriented and input‐specific technical efficiency in two samples of Greek, durum wheat farms – organic and conventional ones – using Kalirajan and Obwona’s…

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Abstract

Estimates the output‐oriented and input‐specific technical efficiency in two samples of Greek, durum wheat farms – organic and conventional ones – using Kalirajan and Obwona’s stochastic varying coefficient regression model. Findings indicate that the organic wheat farms examined are relatively more efficient. Reasons may include lower profit margins and restrictions on inputs permitted, which may force organic farmers to be more cautious with input use. However, technical efficiency scores are still relatively low for both types of wheat farming. Therefore, considerable scope for cost reducing and farm income improvement may exist in both farming modes. This realization could prove crucial for the long‐run viability and the future course of organic wheat farming.

Details

British Food Journal, vol. 104 no. 8
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 14 June 2011

Evangelos L. Psomas, Christos V. Fotopoulos and Dimitrios P. Kafetzopoulos

The purpose of this paper is to examine the motives for implementing the ISO 14001 standard, the difficulties in meeting the standard's requirements and the benefits derived, and…

9206

Abstract

Purpose

The purpose of this paper is to examine the motives for implementing the ISO 14001 standard, the difficulties in meeting the standard's requirements and the benefits derived, and to determine the most significant latent constructs (unobserved variables) of these.

Design/methodology/approach

A research project was carried out in 53 ISO 14001‐certified Greek companies. Exploratory Factor Analyses were applied in order to refine the latent constructs of the ISO 14001 motives, difficulties and benefits.

Findings

Obtaining a competitive advantage, the social requirement and the environmentally‐friendly policy were the extracted latent constructs of the ISO 14001 motives. The decision of the companies to be ISO 14001‐certified was mostly influenced by internal motives. The ISO 14001 requirements and the determination of environmental performance issues were the extracted latent constructs of the difficulties faced during the implementation of the standard. However, according to the findings, the level of these difficulties was not high. The improvement of a company's position in the market, the transition from conventional to sustainable practices, the improved relationship with society due to better environmental performance and the improvement of waste processing were the extracted latent constructs of the benefits derived. Even though they were not extremely high, the internal were more significant than the external benefits.

Research limitations/implications

The subjective character of the data collected, the small size of the sample of the participating companies and their diversity with respect to their sector and size, are the main limitations of the present study. Future studies can use these limitations as suggestions for further research.

Practical implications

The latent constructs extracted through the analysis of the ISO 14001 motives, difficulties and benefits may encourage non‐certified companies to implement an Environmental Management System (EMS) according to ISO 14001. The ISO 14001 certified companies can focus on specific factors in order to strengthen their motivation, avoid difficulties, maximise benefits and consequently to improve their environmental management and performance.

Originality/value

This paper describes the underlying structure of the ISO 14001 motives, difficulties and benefits and determines the respective latent constructs.

Details

Management of Environmental Quality: An International Journal, vol. 22 no. 4
Type: Research Article
ISSN: 1477-7835

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Article
Publication date: 1 October 2002

Christos Fotopoulos and Athanasios Krystallis

The present study attempts to offer more insights into the Greek organic market. It examines the organic products as “eco‐products”, suitable for “green” consumers, who are…

8324

Abstract

The present study attempts to offer more insights into the Greek organic market. It examines the organic products as “eco‐products”, suitable for “green” consumers, who are ecologically/environmentally ecology‐aware and who are concerned with health and quality‐of‐life issues. Analysing a countrywide sample, the survey concludes that three consumer types exist in terms of attitude towards, purchase intention and awareness of organic products: the “unaware”, the “aware non‐buyers”, and the “(aware) buyers” (or simply buyers) of organic food products. After developing a detailed profile of the first two, the “aware buyers” type is segmented in terms of five groups of personality and behavioural factors, defined in the international literature as the driving forces of organic purchasing.

Details

British Food Journal, vol. 104 no. 9
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 30 January 2009

Christos B. Fotopoulos and Evangelos L. Psomas

The purpose of this paper is to explore the relationships between “soft” and “hard” TQM elements and quality management results.

10276

Abstract

Purpose

The purpose of this paper is to explore the relationships between “soft” and “hard” TQM elements and quality management results.

Design/methodology/approach

Empirical data were drawn from 370 Greek companies using the questionnaire method. Confirmatory Factor Analysis was used to examine constructs' reliability and validity, while the relationships between them were examined through Structural Equation Modelling.

Findings

The study proved that quality improvement and the consolidation of the company's market position are influenced mainly by adopting “soft” TQM elements and secondarily “hard” TQM elements.

Research limitations/implications

The fact that the study was based on quality managers' perceptions and the participation of companies from all sectors creates limitations, but also future research orientations.

Practical implications

To achieve benefits and obtain a competitive advantage, which is of major importance for the sustainability of a company, quality design, control and improvement tools are not enough and the adoption of a TQM culture is primarily required.

Originality/value

The study describes in a reliable and valid way a model which consists of “soft” and “hard” TQM elements and quality management results.

Details

International Journal of Quality & Reliability Management, vol. 26 no. 2
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 17 May 2011

Christos Fotopoulos, Dimitrios Kafetzopoulos and Katerina Gotzamani

The main objective of this paper is to examine the existing literature on food safety assurance systems and record the vital critical factors that affect the implementation of…

5128

Abstract

Purpose

The main objective of this paper is to examine the existing literature on food safety assurance systems and record the vital critical factors that affect the implementation of these systems, in the context of the global food‐processing sector, for the benefit of researchers and industries.

Design/methodology/approach

A range of published (1995‐2008) articles on food safety is explored that lists the motives for and the barriers to the implementation of the Hazard Analysis of Critical Control Point plan in descending order of frequency of occurrences. The barriers and motives in this study are referred to as “critical factors of effective implementation” (CFEIs). In addition, the Pareto analysis quality tool was used to sort and arrange the above‐mentioned barriers to and motives for CFEIs of the HACCP system implementation according to their order of criticality.

Findings

The examination and analysis of 31 studies resulted in the identification of 32 factors that affect HACCP implementation. Difficulties exist in managing such a large number of factors in organisations; hence a few vital CFEIs are identified and reported herein, such as the most significant for the HACCP implementation.

Practical implications

The present study will direct researchers in selecting a more reliable and critical set of CFEIs that will be used in further empirical studies and may help to develop models which measure and sustain the level of performance on safety systems in industries. Industries can also benefit by adopting the results of this study, resulting in a more effective implementation of food safety and quality systems.

Originality/value

This paper highlights and prioritises the difficulties hitherto faced by food companies in the effective implementation of food safety systems. The results of this study will help in a smoother and more effective penetration of food safety and quality systems in food organisations.

Details

British Food Journal, vol. 113 no. 5
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 24 July 2009

Christos Fotopoulos and Evagelos Psomas

The purpose of this paper is to examine the level of use of quality management tools and techniques as well as employees' training in ISO 9001:2000 certified companies.

4012

Abstract

Purpose

The purpose of this paper is to examine the level of use of quality management tools and techniques as well as employees' training in ISO 9001:2000 certified companies.

Design/methodology/approach

A research project was carried out in 370 Greek companies, using the questionnaire method. The selected companies have been implementing a quality management system in accordance with the ISO 9001:2000 standard. Independent Samples t‐tests and One‐Way ANOVA tests were used to identify significant differences between selected companies.

Findings

The level of quality tools and techniques used in the ISO 9001:2000 certified companies can be characterised as low. The majority of companies use the easiest to understand and implement quality tools. However, the more complex quality tools and techniques are barely used. As far as employees' training is concerned, it mostly addressed specialized issues, while training on quality tools and techniques was not highly performed.

Research limitations/implications

The study was based on the quality manager's perceptions (subjective data) and it did not examine the reasons for not implementing and the difficulties encountered while implementing quality tools and techniques. These constitute research limitations but also future research orientations.

Practical implications

Given the increased rate of companies adopting a quality management system, continuous improvement through a Total Quality programme can be achieved through the implementation of quality tools and techniques.

Originality/value

This paper describes the implementation status of the quality tools and techniques in companies with a four‐year experience in ISO 9001:2000 standard.

Details

International Journal of Productivity and Performance Management, vol. 58 no. 6
Type: Research Article
ISSN: 1741-0401

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Article
Publication date: 7 September 2010

Evangelos L. Psomas, Christos V. Fotopoulos and Dimitrios P. Kafetzopoulos

The purpose of this study is to investigate the critical factors for the effective implementation of the ISO 9001 standard in small and medium enterprises (SMEs) operating in the…

7273

Abstract

Purpose

The purpose of this study is to investigate the critical factors for the effective implementation of the ISO 9001 standard in small and medium enterprises (SMEs) operating in the services sector.

Design/methodology/approach

An empirical study is conducted with a sample of 93 ISO 9001:2000‐certified Greek service companies. Data are obtained by a questionnaire survey of the managers responsible for quality in each of the sample firms. Individual critical factors for ISO 9001:2000 implementation are assessed for importance by simple descriptive statistics. Exploratory factor analysis is then applied to refine these individual critical factors into five latent constructs.

Findings

All of the individual critical factors examined in the study are assessed as being of some importance with regard to their contribution to ISO 9001 effectiveness. The five latent constructs of the underlying structure of these critical factors are (in descending order of importance): “internal motivation of company”; “attributes of company”; “employee attributes”; “requirements of the quality system”; and “attributes of the external environment”.

Research limitations/implications

The study is limited by the small size of the whole sample and sub‐samples of SMEs. Future research could utilise a broader sample of private SME service companies.

Practical implications

This study provides practical guidance for SME service companies that wish to implement the ISO 9001:2008 standard effectively.

Originality/value

Several authors have noted that more research is required into the critical factors for effective implementation of the ISO 9001 standard, especially in SMEs. In addition to assessing the importance of various critical factors, the present study defines their underlying structure in terms of latent constructs, thus identifying the broad critical areas that require attention for effective implementation of the quality standard.

Details

Managing Service Quality: An International Journal, vol. 20 no. 5
Type: Research Article
ISSN: 0960-4529

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