Maria Ianeva, Jacqueline Vacherand-Revel and Christian Licoppe
This paper aims to address the methodological and conceptual challenges arising from the use of activity theory as a theoretical framework in empirical studies of work.
Abstract
Purpose
This paper aims to address the methodological and conceptual challenges arising from the use of activity theory as a theoretical framework in empirical studies of work.
Design/methodology/approach
To grasp the relationship between situated action and activity development, the authors build upon the concept of perspective and suggest that perspectives are grounded on salient configurations, which are both emergent in situ and collectively elaborated cultural resources. Empirical evidence for these theoretical considerations is provided through a two-year ethnographic study of the organizational change and collective activity at an inbound call centre for a number of mutual health insurance companies. This research used several data collection techniques such as ethnographic observation, video recordings and interviews.
Findings
The presented results highlight that seemingly unskilled routine practices such as opening and sorting the mail rely upon a complex set of informational resources that only have “value” and meaning in a broader relational context, that of the activity.
Originality/value
The originality of this paper is the use of salient configurations as a basis for the operationalization of the notion of perspective and open new avenues of thought (and action) on situated work practices as embedded within activities.
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Keywords
The adoption of mobile technology by the youth has been gaining momentum as a growing area of exploration for scholars. Several aspects of this technology, including its adoption…
Abstract
Purpose
The adoption of mobile technology by the youth has been gaining momentum as a growing area of exploration for scholars. Several aspects of this technology, including its adoption and usage patterns, have been explored both theoretically and in empirical research. The purpose of this paper is to understand the cell phone usage of the young university students, the effects of this usage of the cell phone on their personal communication needs, their perceptions of cell phone communication in the society, and gender similarities and differences in these matters.
Methodology/approach
This paper relies on primary data of randomly selected engineering students in a university in South Africa. Data was collected from 200 respondents using face-to-face interviews with the help of a structured interview schedule.
Findings
The analysis shows the relationship between the measures of cell phone usage, personal communication, and perceptions, across different racial groups. The findings of the study have relevance and significance for the understanding of the communication patterns and their social consequences for the youth in South Africa.
Originality/value
Most of the research in this area has originated from the developed regions and countries in the Nordic region and Japan. This paper presents the findings on the cell phone use of students in South Africa.
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Keywords
Religious and secular pilgrimages present rich opportunities for investigating information activities in an original and intriguing context. While the Information Science…
Abstract
Purpose
Religious and secular pilgrimages present rich opportunities for investigating information activities in an original and intriguing context. While the Information Science community has previously shown interest in digital expressions of religion and spirituality, discussion on pilgrimage is at a nascent stage. The purpose of this study is to conduct an in situ investigation of how pilgrims record, curate, and share their experiences.
Design/methodology/approach
A field ethnography was conducted while walking with, observing and interviewing pilgrims along the Camino de Santiago, a popular European pilgrimage and UNESCO World Heritage route. Data collected from 25 semi-structured interviews and participant observations were thematically analysed within a theoretical framework combining Stebbins' contemplation and Nature Challenge Activity in serious leisure and Hektor's model of information behaviour.
Findings
This study expands the interpretation of pilgrimage by introducing new insights into pilgrims, different types of mobilities, spaces and objects, and social interactions. By using field ethnography and close-up observations of praxis, pilgrimage is analysed as a socio-technical process and discussed literature within and beyond Information Science. The work presents new understandings of the interplay between spirituality, embodied information practices, physical and online social interactions, analogue and digital media before, during and after these journeys and legacy aspirations.
Originality/value
The study is original in its combination of theoretical models and their ethnographic in situ application. It contributes to a more in-depth, in-the-field understanding of how pilgrims document their experiences via a rich palette of old and new media, the dynamics of using digital technologies during such physical and inner journeys and pilgrims' sharing practices. Implications for serious leisure and information practices are discussed, from theoretical to practical challenges and opportunities offered by pilgrimage experiences.
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This study aims to examine digital consumer culture and behavior in the community, namely, 180° Movement Digital Training Center (DTC), in Jakarta, Indonesia. It aims to describe…
Abstract
Purpose
This study aims to examine digital consumer culture and behavior in the community, namely, 180° Movement Digital Training Center (DTC), in Jakarta, Indonesia. It aims to describe the dynamics of digital consumer culture in contemporary society, particularly as experienced by the youth community in Jakarta in the context of socio-technology relations and incorporates it into the diagram of digital consumer culture network.
Design/methodology/approach
This research uses a constructivist qualitative approach and socio-technical relation analysis through actor-network theory and digital consumer culture.
Findings
The study finds that the individual model of digital consumption is constructed through the process of problematization, interessement, enrollment and mobilization of individuals. It generates a culture in which consumers are constantly up to date with high-intensity information, but within increasingly shorter timeframes, while also considering principles of affordability, needs, desires and satisfaction. The network of digital consumer culture construction among informants is peculiar and unstable.
Research limitations/implications
The study of digital consumer culture within the 180° Movement DTC community highlights how consumer behaviors of its members are facilitated and interconnected within a digital cultural network. However, this research is constrained by the dialectical interplay between Christian principles and the emerging values of consumer culture, a result of the scarcity of theoretical resources and information. This study also provides a specific contribution as a foundation for mapping the volatile digital consumer culture for researchers.
Practical implications
Understanding the socio-technological relationships and consumption behavior of the youth community could help digital platforms tailor their services more effectively. It could also guide the 180° Movement DTC in developing programs that resonate with the youth, bridging the gap between the physical and virtual realms. Ultimately, this could lead to a more engaged and digitally literate society.
Social implications
This study contributes to a broader societal understanding of how digital technology is shaping consumer behavior and identity within youth communities, which can influence social dynamics and interactions. It provides insights into the potential social impacts of digital technology, such as changes in relationships, communication patterns and self-perception, informing societal discourse on digital culture.
Originality/value
In addition to presenting socio-technological analysis on Indonesian consumer culture using actor-network theory, some also show that studies on digital connectivity ambivalence that concern the relationship between humans as actors and non-humans as actors have become one of the popular sociology studies at present.