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The purpose of this conceptual paper is to explore the meaning of cloud computing for mobile communication. The paper answers the question “what is mobile cloud computing?” and how is it related to the generic cloud computing concept?

This is an explanatory conceptual paper, based on literature review and exploring potential use cases, focused on the use of mobile cloud for service, platform or infrastructure access. The authors exclude the discussion of the traditional cloud concept in back office processes of telecom operators, and service providers.

Where cloud computing is focused on pooling of resources, mobile technology is focused on pooling and sharing of resources locally enabling alternative use cases for mobile infrastructure, platforms and service delivery. The paper discusses relevant concepts and offers examples of use cases.

The value of mobile cloud solutions is not yet explicit, but needs further attention. Research should focus on the relation between mobile cloud computing, platforms and eco systems. From a user perspective the willingness to share pooled resources needs further attention.

Mobile cloud computing offers the possibility that disruptive applications might impact the mobile eco system; reinforcing or weakening business models of core players like handset providers, telecom operators, and service providers.

A lot of attention is paid to cloud computing and to platform discussions, papers on mobile cloud are scarce. This paper offers the current state of the art and a research outlook.

The purpose of this paper is to discuss the development in the Finnish telecommunication market and trends in actual and future user behavior with regard to three groups of mobile services. It is the authors' view that service characteristics cannot be ignored.

The research is based on data collected over a period of three years using independent samples. To test the core of our conceptual model the study used structural equation modeling.

The analysis based on the data collected over three years shows that we cannot understand the actual and future use unless we take the subtleties and usability of services, i.e. the specific characteristics, and user values of the services involved, into account. The research clearly indicates that complementary services are dependent on positive attitudes towards mobile innovations and on perceived flexibility. Service composition is of critical importance to the success of 3G and beyond.

This paper is unique due to the fact that longitudinal data are presented concerning one of the most successful countries in Europe in terms of the adoption and use of advanced mobile services.

The advent of the 3G world of mobile commerce has suffered from the wait‐and‐see mode over the last years. Existing barriers pose a challenge to all actors in the mobile commerce industry (MCI). Learning from the future and discovering a route to a desired future are keys to successful mobile commerce business. In this paper we argue that it is very important that all actors in the MCI use an industry foresight approach in order to discover a successful route to future markets. We present a framework for creating industry foresights and for understanding the future of mobile commerce. We focus on the mobile commerce industry as a whole and introduce two broad variables; (1) adoption and diffusion of mobile commerce products and services; and (2) the macro‐economic development trend. Based on these variables we build four foresight scenarios: Rapid‐Up, Rapid‐Down, Slow‐Down and Slow‐Up. On the basis of these four different scenarios we suggest some features of promising mobile commerce products and services. We are using information‐gathering agents in order to collect information for our analysis. The foresight framework will help all actors understand the future for m‐commerce.

Mothers, especially working mothers, take an active role in many activities. They manage the family’s daily lives. They take care of children. They work or study. And they also strive to take care of themselves. Working mothers are normally overloaded with all kinds of tasks ‐ almost on a daily basis, year after year. Although there are many many kinds of useful information and services available over the Internet that could be a big help to mothers, working mothers or mothers with children around them at home are often so occupied that they cannot afford the luxury of sitting in front of a computer to access those services. So, what kind of services could help to make their lives a bit easier? Readily accessible mobile services over the wireless network seem to be exactly what they need. But what mobile e‐services do working mothers need? What is the specific added value offered by such services? These form the issues that we will address in this paper.

Several scholars have recently highlighted the narrowness of accounting research regarding it as a threat to scholarly developments in the field. The aim of this study was to chart progress in management accounting research using a sample of doctoral dissertations published in Finland. In particular, the study examines the range and diversity of research strategic choices in Finnish dissertations over time, including the topics and methodological and theoretical approaches chosen. The authors also briefly compare findings over time and with other progress studies.

A longitudinal historical investigation was selected. All of the 80 management accounting doctoral dissertations published in Finnish business schools and departments during 1945-2015 were analysed.

The findings reveal that an expansion of doctoral education has led to an increasing diversity of research strategic choices in Finland. Different issues have been of interest at different times; so, it has been possible to cover a wide range of cost, management accounting and other topics and to use different methodological and theoretical approaches over time. Consequently, management accounting has become a rich and multifaceted field of scientific research.

While this analysis is limited to doctoral research in Finland, the results should be relevant in advancing the understanding of the development of management accounting research.

Overall, the findings support the view that there have been, and continue to be, many ways to conduct innovative research in the field of management accounting.

Dissertation research in this field has been extensive and vital enough to educate new generations of academics, guarantee continuity of the subject as an academic discipline and make management accounting a significant academic field of research.

The paper contributes to current research on management accounting change by an analysis of a sample of doctoral dissertations.

The purpose of this research paper is to contribute to strategy theory by differentiating different types of top management narratives and trying to understand the interplay between them as well as the dynamics over time.

The study was designed from an interpretative narrative approach. Narratives were produced from deep interviews and organisational documents covering a period of more than 25 years.

Two kinds of narratives were detected – builders and cleaners. The builders' narratives illustrate how personal life‐stories are embedded in the strategic development processes but the cleaners' narratives are organisational stories without personal life‐stories and cover no actual development. The concept meta‐narrative helped to understand strategic changes over time and was embedded in the myth‐periods involved. The meta‐narrative identified was built on an idea of a going concern and on the role to produce physical large objects for long‐term use.

Owing to the longitudinal design of the study a cyclical pattern with related managerial narratives were produced. The dichotomy builders and cleaners could be developed studying other longitudinal business strategies and also by connections to meta‐narratives derived from more general economic theories.

Builders and cleaners focus on either business or organisational/financial aspects but neither of both. Awareness of this, learning strategic management requires co‐operation between different actors.

The longitudinal design describes and analyzes a cyclical pattern of managerial patterns, while other studies based on narratives cover more limited organisational events in time and space.

The purpose of this paper is to explore and describe associations between the strategic (market/industry) context, the operational requirements, and the work design of in‐house, inbound call centres in the financial sector.

This cross‐sectional study uses data from a survey conducted between February 2002 and September 2005 as part of the Global Call Centre Industry Project, which included call centres from 17 countries. The present analysis is based on a sub‐sample of 375 call centres from that survey.

Managers of in‐house, inbound call centres in the financial‐services sector claim that they adopt a relationship‐oriented approach to the work of their call centres; however, the present study demonstrates that they fail to design their employees' work appropriately to meet this requirement. This is especially the case for call centres in the insurance sector.

The original data collection was undertaken in a much broader context than this delineated study. There is a need to develop the concepts of relationship building and work design in the context of call centres. There is also a need to explore the perspective of employees with regard to operational requirements and work design and the customer's perception of service quality.

If managers of call centres in the financial‐services sector really wish to encourage relationship building between employees and customers, they need to reconsider the current work design of their call centres.

The paper enhances knowledge of how operational requirements are linked to work design in call centres.