Time equals money is a much repeated cliché, but for the training officer it is certainly a message to be taken to heart. At the end of the day the whole purpose of his job must…
Abstract
Time equals money is a much repeated cliché, but for the training officer it is certainly a message to be taken to heart. At the end of the day the whole purpose of his job must be to ensure that employees achieve as much as possible during the working day. Staff are sent on a variety of courses to bring this about—computer courses can be in fashion so everybody is sent off to learn to control a desk top computer. Maybe there is a course in salesmanship or bookkeeping, customer relations, typing or business French which would produce greater efficiency. But it is easy to overlook the crucial area of time management itself—particularly because we see so many examples of poor management every day, it is easy to feel that it is an inevitable part of office life. There is the sales executive trying to get hold of a plumber to mend his burst pipe, the secretary coping with the receptionist's boyfriend problems, or the assistant product manager organising the new telephone systems (and we all know how long that can take!) They may be normally conscientious and efficient workers but they have one thing in common—none of them are making the best use of the time they have available.
Interpersonal skills — the way we respond and deal with others — have come to the fore in recent years as a vital ingredient in the success of an organisation. In an increasingly…
Abstract
Interpersonal skills — the way we respond and deal with others — have come to the fore in recent years as a vital ingredient in the success of an organisation. In an increasingly competitive world where the differences in cost and quality between companies are becoming increasingly small, many firms are recognising the value of their personnel as a marketable commodity. Good old‐fashioned service is back in vogue, and you have only to turn on your television set to see how many companies have realised this.
In this article the author suggests that our inability to manage time effectively is due not so much to any shortage of facts, methods and techniques but rather to our own…
Abstract
In this article the author suggests that our inability to manage time effectively is due not so much to any shortage of facts, methods and techniques but rather to our own attitudes and level of commitment. By bringing our goals clearly into focus and using all the information available about the human brain and its capabilities, we can do almost anything we set our mind on doing and save ourselves much time, frustration and stress.
Of the considerations in formulating the marketing mix there is one element which is often neglected — people. This includes not only customer reaction to the marketing…
Abstract
Of the considerations in formulating the marketing mix there is one element which is often neglected — people. This includes not only customer reaction to the marketing proposition, but also the service provided to the customer. The role of the service giver is central to the analysis of the marketing mix in practical terms.“Putting people first” is described and its potential impact — as it pertains to customers, but, just as important, its impact on staff — is assessed.
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The purpose of this paper is to reflect back over his career as a management and business historian so far as to consider opportunities for the future of management and business…
Abstract
Purpose
The purpose of this paper is to reflect back over his career as a management and business historian so far as to consider opportunities for the future of management and business history as a disciplinary area.
Design/methodology/approach
The paper consists of two segments – the first half is an auto-ethnographic personal reflection looking at the author’s research journey and how the discipline as experienced by the author has evolved over that time. The second half is a prescriptive look forward to consider how we should leverage the strengths as historians to progress the discipline forward.
Findings
The paper demonstrates opportunities for management and business history to encompass new agendas including the expansion of the topic into teaching, the possibility for the advancement of empirical contributions and opportunities for findings in new research areas, including the global south and public and project management history.
Originality/value
The paper demonstrates that historians should be more confident in the disciplinary capabilities, particularly their understandings of historic context, continuity, change and chronologies when making empirical and theoretical contributions.
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Man has been seeking an ideal existence for a very long time. In this existence, justice, love, and peace are no longer words, but actual experiences. How ever, with the American…
Abstract
Man has been seeking an ideal existence for a very long time. In this existence, justice, love, and peace are no longer words, but actual experiences. How ever, with the American preemptive invasion and occupation of Afghanistan and Iraq and the subsequent prisoner abuse, such an existence seems to be farther and farther away from reality. The purpose of this work is to stop this dangerous trend by promoting justice, love, and peace through a change of the paradigm that is inconsistent with justice, love, and peace. The strong paradigm that created the strong nation like the U.S. and the strong man like George W. Bush have been the culprit, rather than the contributor, of the above three universal ideals. Thus, rather than justice, love, and peace, the strong paradigm resulted in in justice, hatred, and violence. In order to remove these three and related evils, what the world needs in the beginning of the third millenium is the weak paradigm. Through the acceptance of the latter paradigm, the golden mean or middle paradigm can be formulated, which is a synergy of the weak and the strong paradigm. In order to understand properly the meaning of these paradigms, however, some digression appears necessary.