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Describes a process of management learning and development involving over 100 senior public sector managers in the States of Guernsey and covering a period of six years. Details the programme’s content and action learning approach which had much in common with many other management development processes. However, highlights the fact that it involved the whole spectrum of public sector activity (from policy making, service purchasing and service providing to utilities trading) and that more than 20 chief executives and their senior management teams participated in the process, which makes it somewhat unusual. Reports that, in the wake of the programme, a fundamental shift in the “doing of management” would appear to have taken place, involving a willingness to share resources, to break out of silos and to experiment across previously well‐defended boundaries; and notes that it has also generated a healthy appetite for further learning.

It is the rage in the literature today for archivists and records managers to address the issue of recordkeeping in The New Millennium. It is an idea that must be worthy of its own acronym, TNM. It has a nice, seductive ring to it that gives one the sense of joining the ranks of the pundits and visionaries. This author has succumbed like all of the others. And I know I'll do it again — soon. I can't wait. At my age, when one begins to get the idea that it might be the last chance one will have to talk about a TNM, it is downright irresistible. One has to bleed it for all it is worth.

The purpose of this paper is to discuss the implications of an outsourcing policy for public recordkeeping. The research question addressed is as follows: What are the current impediments to create, capture, organize and pluralize records produced by contractors to whom work has been outsourced?

The paper uses four dimensions of the records continuum model (RCM) as a structure for understanding what important aspects of recordkeeping that can be affected by an outsourcing policy and discuss the consequences for the creation of public archives. An investment project at a Swedish public agency with a far-reaching outsourcing policy in the form of a client–contractor model is used as a case to exemplify the problem.

The findings indicate that the legal framework for recordkeeping needs further development, or clarification as to how it should be interpreted in the outsourcing context. More case studies are needed to provide richer data about recordkeeping challenges arising from outsourcing and further opportunities for theoretical analysis using the RCM.

The RCM has been used in a first attempt to understand various aspects of records management practices and what principles need to be taken into account when making such significant organizational structural and cultural changes.

Maintaining infrastructures such as roads, bridges, railways and other civil constructions requires long term documentation that ideally should comprise a reliable reflection of the physical structures. However, the Swedish Transport Administration (TRA) states that its documentation is currently inadequate and that new working method are needed. The purpose of this paper is to study how the agency is working to improve their recordkeeping, by taking a closer look at two new positions that now coordinate the delivery of documentation from the building process teams to the agency. What is their role and what challenges do they face with regard to creating, sharing and preserving records with other areas across the TRA? The study’s purpose is also to discuss the concept of the archive in the current environment and how existing archival theory can be applied to long term documentation.

The study used a case study method, as the aim was to explore and understand recordkeeping practices and theoretical implications, without seeking to generalize the findings outside the Swedish Government. Two positions – the delivering coordinator and the receiving coordinator – were chosen as relevant focuses, due to their function as links between departments in which it was previously indicated that creating and maintaining reliable recordkeeping was difficult and where organizational structure might challenge the traditional archival theory. Documents and reports from the agency were used as research material through documentary analysis and a questionnaire consisting of 10 questions was used to conduct semi-structured interviews with 10 coordinators at the agency.

Obtaining the correct documentation at the right time and of appropriate quality from contractors and entrepreneurs was difficult, despite detailed contractual rules and regulations identifying what should be delivered. The work of the coordinators was formally connected to the important tasks of creating, sharing and preserving records with other areas within the TRA, but in reality, the coordinators faced several difficulties due to expectations of their professional role, practices in information management between different departments and archives creation at the entire agency. The interviewees therefore had differing perceptions of what was meant by TRA’s “archive”: it was variously perceived as only including the registry; comprising only the records preserved by the archives department or encompassing only those records in the registry or in the agency’s business system/s. Findings indicate that the concepts of multiple provenances and the recordkeeping “single mind” might provide insights to better inform the recordkeeping principles needed to improve the current environment.

The study was limited to the 10 interviewees in 2 roles, although there are more positions involved in handling records. Future studies may solidify or contest the different themes identified in the present paper, through interviews of those additional roles at the agency. This paper uses the Swedish concept of the archive as a point of departure in its analysis.

By increasing the knowledge about positions that are responsible for handling records at an agency, this paper can get a better understanding of how they affect the ultimate creation of archives. This will give Swedish public agencies and other organizations, better results when they are creating strategies to preserve reliable records for the future.

Optimising metadata implementation can significantly improve records management practice. This article aims to identify a number of important issues that should be considered in any implementation of recordkeeping metadata in order to optimise that implementation.

The research presented was part of a doctoral thesis “Purposeful data: the roles and purposes of recordkeeping metadata” which itself was part of a collaborative research project seeking to comprehensively specify and codify recordkeeping metadata. The purposes were identified via a research method known as warrant analysis.

Literary warrant identified that metadata fulfil seven different purposes: identifying all entities at all levels of aggregation; establishing connections between related entities; sustaining record structure, content and accessibility through time; administering record‐keeping business; documenting the history of recordkeeping events; facilitating discovery, understanding, retrieval and delivery; and documenting metadata attribution.

Recordkeeping systems should be designed with full awareness of the capacities of metadata and following a full assessment of the organisational needs that should be met by the system. Through better system design and well‐considered metadata implementation, records management operations in any environment can be significantly improved.

The paper establishes key roles of metadata and the importance of system design metadata implementation based on doctoral research.

In this commemorative issue of Records Management Journal, milestones from the last 20 years of recordkeeping practice are being celebrated. This paper aims to provide a retrospective of the records continuum and examine its evolution, its impact and its influence, and to reference some of the controversy it has inspired.

The paper is based on a review of literature and a historical assessment, which are intended to contextualise and explain the continuum.

The continuum has a long history in Australian recordkeeping culture, but significant international research and theory have also fed into its development. The continuum has an enduring relevance and remains a fundamental tool for assessing and realigning recordkeeping practice today.

The paper is strongly supportive of the continuum approach, and as such is not an impartial assessment of the model and of the criticism that has been levelled against it.

It is hoped that the paper helps to foster further understanding and use of the records continuum model.

While owing a great deal to Sue McKemmish and Frank Upward, the paper aims to present a fresh perspective on continuum theory, in a way that helps to explain and encourage the adoption of continuum‐based approaches to recordkeeping.

The Australian Series system is an archival control or metadata system, used primarily to describe records in the custody of archival institutions. However, the article explains how concepts and descriptive model embodied in the system can also be usefully employed to document the content, context and management requirements of current records, including electronic records, at an aggregate level. This can assist in situations where records have been undermanaged, where the functionality of existing systems is limited, or where there are multiple localised systems. The system can be used as a basis to gather and present structured evidence of the need to improve existing practices. It can also assist the management of legacy records, once improved systems have been established.

This paper aims to discuss the disconnection between the recognized centrality of the functional approach to records management and archives and the actual understanding of functions that scholars, practitioners, and records creators seem to have. It suggests that records professionals should consider functions not in the abstract but in the specific socio‐cultural contexts in which they are enacted.

After analyzing the main theoretical and methodological issues concerning the concept of function and the application of the functional approach, the paper reports some findings of an empirical study of function‐based records classification systems conducted by the author in four different organizations in Europe and North America.

The multiple‐case study research confirmed that the meaning of both function and classification are subject to various interpretations, that a number of non‐functional factors are involved in the creation of function‐based tools, and that records professionals find available explanations of functional methods confusing. The findings also indicate that there is a relationship between organizational cultures and the ways in which business and records processes are perceived and translated into practice.

This study provides a number of suggestions that may be used to improve the analysis of functions and business processes for any records management purposes. In particular, it discusses some of the non‐functional and cultural factors that influence the design and implementation of function‐based records classification systems. However, more empirical research is needed in order to broaden our understanding of functions in real‐world organizations.

Based on a broad selection of professional literature on the functional approach, this paper presents the original findings of an empirical study that uses qualitative methods to analyze and interpret the data collected. It is hoped that it will inspire more exploratory research of this kind in the records management area.