The purpose of this paper is to explore UK consumer perceptions of trust, risk and perceived usefulness of mobile payments through the use of sequential mixed methods.
Abstract
Purpose
The purpose of this paper is to explore UK consumer perceptions of trust, risk and perceived usefulness of mobile payments through the use of sequential mixed methods.
Design/methodology/approach
A post-positivist philosophy is used with a social constructionist ontology with a questionnaire as the first survey instrument using an empirical sequential mixed methods approach. Summary quantitative analysis of the questionnaire data is undertaken followed by semi-structured interviews that produce qualitative data on which content analysis is undertaken to assess and explore UK consumer perspectives. The technology acceptance model is used as the underlying framework on which a conceptual model is developed.
Findings
UK consumers have significant risk and trust concerns with mobile payments, although these concerns can be overcome when clear consumer benefits are identified whilst bank supported mobile payments have an increased level of trust compared to new market entrants and other established companies. Furthermore, perceived trust positively influences perceived usefulness and mitigates perceived risk, whilst perceived risk negatively influences perceived usefulness. In addition, perceived usefulness significantly and positively influences UK consumer attitude which can lead to adoption.
Research limitations/implications
Whilst 120 completed questionnaire responses are received, only 101 questionnaires are used for analysis. In addition, ten semi-structured interviews are undertaken using a purposeful sample to minimise any imbalance (Oakley, 1981) which increases the reliability of the research findings (Hackley, 2003). This mobile payments research does not have a statistically secure universalisation of the findings, which negates the application of these research findings to other groups and to different social settings (Lincoln and Guba, 1985).
Practical implications
Mobile payment organisations will need to focus on identifying the specific benefits of mobile payments to UK consumers as mitigating risk and increasing trust do not compensate for the absence of usefulness.
Social implications
UK consumers indicate a lack of awareness of existing contactless payment guarantees provided by UK banks, although these payment guarantees significantly increase UK consumer trust.
Originality/value
Both quantitative and qualitative empirical data are obtained on UK consumer perspectives of risk, trust and perceived usefulness of mobile payments using sequential mixed methods.
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The GrubHub Inc, started as a small food ordering service in Chicago in 2004, and has developed into an e-commerce food delivery giant worth over $3 billion. Since its merger with…
Abstract
The GrubHub Inc, started as a small food ordering service in Chicago in 2004, and has developed into an e-commerce food delivery giant worth over $3 billion. Since its merger with Seamless in 2013, GrubHub has experienced 53% year-over-year growth in revenue. While online food ordering commerce has been expanding over the years, due to the COVID-19, the industry is experiencing an economic shock. Consumers have begun to isolate themselves from outside as much as possible and local shops have been started to close one by one. As a result, demand has been shrinking to services such as GrubHub, even though otherwise would be expected. In order to survive, the company has to employ new measures and devise new ways of conducting business to protect its competitiveness through catering recently changed needs of community due to the pandemic. This case study explains and demonstrates the set of steps that are taken by GrubHub and their effects on its customers, key business partners, shareholder, and stakeholders.
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Iowa will host the first caucus to choose the Republican presidential nominee, and their visits indicate that a primary campaign featuring a former president seeking a second…
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DOI: 10.1108/OXAN-DB277960
ISSN: 2633-304X
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Chris Brown, Jane Flood, Paul Armstrong, Stephen MacGregor and Christina Chinas
There is currently a focus on using networks to drive school and school system improvement. To achieve such benefits, however, requires school leaders actively support the…
Abstract
Purpose
There is currently a focus on using networks to drive school and school system improvement. To achieve such benefits, however, requires school leaders actively support the mobilisation of networked-driven innovations. One promising yet under-researched approach to mobilisation is enabling distributed leadership to flourish. To provide further insight in this area, this paper explores how the leaders involved in one professional learning network (the Hampshire Research Learning Network) employed a distributed approach to mobilise networked learning activity in order to build professional capital.
Design/methodology/approach
A mixed methods approach was used to develop a case study of the Hampshire RLN . Fieldwork commenced with in-depth semi-structured interviews with all school leaders of schools participating in the network and other key participating teachers (12 interviews in total). A bespoke social network survey was then administered to schools (41 responses). The purpose of the survey was to explore types of RLN-related interaction undertaken by teachers and how teachers were using the innovations emerging from the RLN within their practice.
Findings
Data indicate that models of distributed leadership that actively involves staff in decisions about what innovations to adopt and how to adopt them are more successful in ensuring teachers across networks: (1) engage with innovations; (2) explore how new practices can be used to improve teaching and learning and (3) continue to use/refine practices in an ongoing way.
Originality/value
Correspondingly we argue these findings point to a promising approach to system improvement and add valuable insight to a relatively understudied area.
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The success of any organisation inevitably depends very largely onthe staff it employs. The article sets out requirements for effectivetraining – as assessment of needs, clear…
Abstract
The success of any organisation inevitably depends very largely on the staff it employs. The article sets out requirements for effective training – as assessment of needs, clear training policy, support of the management, co‐operation of the managers and adequate finance and resources. The results of a study of \ill\ organisations are reported, from which four levels of training were identified ‐output, task, performance and strategic. For most organisations, training was a low \ill\ low status activity, not an integral part of the business plan.
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Describes the developments of a small, robust ultrasonic wind speed and direction indicator. Gill’s patented ultrasonic technology is based on the time‐of‐flight operating…
Abstract
Describes the developments of a small, robust ultrasonic wind speed and direction indicator. Gill’s patented ultrasonic technology is based on the time‐of‐flight operating principle, which provides vector measurement of air velocity, given the dimensions and geometry of pairs of transducers. In this case, two pairs of transducers are used such that the air velocity can be derived along orthogonal axes and hence the air speed and direction can be computed.
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Mark Button, Alison Wakefield, Graham Brooks, Chris Lewis and David Shepherd
– The purpose of this paper is to illustrate the ways in which contemporary organisations are imposing their own private sanctions on fraudsters.
Abstract
Purpose
The purpose of this paper is to illustrate the ways in which contemporary organisations are imposing their own private sanctions on fraudsters.
Design/methodology/approach
The research draws on primary data from interviews with counter fraud practitioners in the UK, secondary sources and case examples.
Findings
Such developments have been stimulated, at least in part, by the broader limitations of the criminal justice system and in particular a “fraud bottleneck”. Alongside criminal sanctions, many examples are provided of organisations employing private prosecutions innovative forms of civil sanction and “pseudo state” sanctions, most commonly civil penalties comparable to fines.
Research limitations/implications
Such changes could mark the beginning of the “rebirth of private prosecution” and the further expansion of private punishment. Growing private involvement in state sanctions and the development of private sanctions represents a risk to traditional guarantees of justice. There are differences in which comparable frauds are dealt with by corporate bodies and thus considerable inconsistency in sanctions imposed. In contrast with criminal justice measures, there is no rehabilitative element to private sanctions. More research is needed to assess the extent of such measures, and establish what is happening, the wider social implications, and whether greater state regulation is needed.
Practical implications
Private sanctions for fraud are likely to continue to grow, as organisations pursue their own measures rather than relying on increasingly over-stretched criminal justice systems. Their emergence, extent and implications are not fully understood by researchers and therefore need much more research, consideration and debate. These private measures need to be more actively recognised by criminal justice policy-makers and analysts alongside the already substantial formal involvement of the private sector in punishment through prisons, electronic tagging and probation, for example. Such measures lack the checks and balances, and greater degree of consistency as laid out in sentencing guidelines, of the criminal justice system. In light of this, consideration needs to be given to greater state regulation of private sanctions for fraud. More also needs to be done to help fraudsters suffering problems such as debt or addiction to rebuild their lives. There is a strong case for measures beyond the criminal justice system to support such fraudsters to be created and publicly promoted.
Originality/value
The findings are of relevance to criminal justice policy-makers, academics and counter fraud practitioners in the public and private sectors.
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Thomas C. Leach, Herbert Sherman and Margaret J. Naumes