Ching‐Chyi Lee, Tien‐Sheng Lee and Catherine Chang
Examines the relationships between quality and productivity improvement approaches currently adopted by Chinese firms and the quality, operating, and financial performances of…
Abstract
Examines the relationships between quality and productivity improvement approaches currently adopted by Chinese firms and the quality, operating, and financial performances of these firms. Three major hypotheses were formed, namely: a company’s quality performance is correlated to its quality and productivity improvement approaches; a company’s operation performance is correlated to its quality and productivity improvement approaches; and a company’s financial performance is correlated to its quality and productivity improvement approaches. The hypotheses were tested by using sample data collected from 373 companies in the People’s Republic of China. The first two hypotheses were confirmed, although the second was only weakly supported. The findings of this paper are to large extent consistent with those of previous studies.
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Introduces the knowledge value chain model as a knowledge management (KM) framework. The model consists of knowledge infrastructure (knowledge worker recruitment, knowledge…
Abstract
Introduces the knowledge value chain model as a knowledge management (KM) framework. The model consists of knowledge infrastructure (knowledge worker recruitment, knowledge storage capacity, customer/supplier relationship and CKO and management), the process of KM (knowledge acquisition, knowledge innovation, knowledge protection, knowledge integration, and knowledge dissemination), and the interaction among those components resulting in knowledge performance. Further to the discussion of knowledge value chain (KVC), the following viewpoint was proposed: KM guides the way a corporation performs individual knowledge activities and organizes its entire KVC. It was suggested that competitive advantage grows out of the way corporations organize and perform discrete activities in knowledge value chain which should be measured by the core competence of corporation. This article also provides a cross‐reference for e‐commerce researchers and practitioners.
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Ching Chyi Lee, Jie Yang and Li Ming Yu
Seeks to understand whether the level of knowledge acquisition from customers and the participation of employees in knowledge dissemination have an impact on the product quality…
Abstract
Seeks to understand whether the level of knowledge acquisition from customers and the participation of employees in knowledge dissemination have an impact on the product quality. Proposes a structural model of the impact of knowledge management on the quality of a new product. Employing confirmatory factor and regression analysis, examines the relationship between KM and product quality, and finds some interactions between KM and moderators also have significant effect on product quality. These findings imply that if organizations fail to understand the subtle ways by which different features of KM influence product quality, they may fail to harvest the full value of KM.