Chao-Hsing Lee and Chien-Wen Chen
Though there are still political turbulences, the economic cooperation between mainland China and Taiwan is inseparable. Cooperation between enterprises on both sides has become…
Abstract
Purpose
Though there are still political turbulences, the economic cooperation between mainland China and Taiwan is inseparable. Cooperation between enterprises on both sides has become more frequent. Studying the similarities and differences between employees in Cross-Strait enterprises can contribute to human resource management. This paper aims to study the cultural difference between employees of mainland China and in Taiwan when facing psychological contract violations.
Design/methodology/approach
A total of 811 valid sample questionnaires were taken from Cross-Strait private enterprise employees. This research adopted partial least squares-structural equation model statistical analysis as an empirical research evaluation.
Findings
This study finds that psychological contract violation has a significant positive impact on turnover intention and a significant negative impact on organizational citizenship behavior (OCB) in the Chinese context. There exist cultural differences between the employees of mainland China and Taiwan. When facing psychological contract violation, it is found that employees from Taiwan are more likely to have a strong turnover intention but still keep higher job performance. Employees from mainland China are found to be more likely to have higher OCB.
Originality/value
The originality of this research lies in establishing a stronger theoretical model to understand employee behavior. This paper verifies the validity of this model under the Chinese context. Moreover, this paper verifies the cultural difference between Cross-Strait employees.
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Wen-Kuo Chen, Chia-Ju Ling and Chien-Wen Chen
This study is based on a web-based advertising value model, adding emotional appeal, advertising credibility, advertising clicks, product evaluation and incentive to examine the…
Abstract
Purpose
This study is based on a web-based advertising value model, adding emotional appeal, advertising credibility, advertising clicks, product evaluation and incentive to examine the impact on consumers' product evaluation and purchase intention.
Design/methodology/approach
In total, 313 valid online questionnaires were collected from those who had browsed the social media advertisement.
Findings
The results show that advertising credibility and emotional appeal have a higher impact on advertising attitude than informativeness and irritation in the original web-based advertising value model.
Research limitations/implications
The findings strengthen the literature on the antecedents of advertising attitude in social media context, confirming advertising clicks as a predictor of product evaluation, and determining that advertising attitude, product evaluation and incentive play key roles as predictors of consumer purchase intention.
Practical implications
The findings are particularly relevant to advertising marketing managers. In the context of social media advertising, the advertising credibility of consumers is the key to increasing consumers' willingness to purchase. Advertisers must establish a good advertising reputation to consumers in the social media context.
Originality/value
This study combines the web-based advertising value model, advertising clicks, product evaluation and incentive to investigate the factors that influence customers' purchase decisions in the context of social media.
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This paper presents a new approach for combining the quantitative and qualitative objectives to resolve the facility layout problem. In previous studies, there are various…
Abstract
This paper presents a new approach for combining the quantitative and qualitative objectives to resolve the facility layout problem. In previous studies, there are various approaches to generate solutions for the facility layout problem. Suboptimal solutions need to be considered for large layout problems since optimal algorithms are computationally infeasible. Therefore, it is important to set criteria to measure the quality of various solutions. In this paper, a new measure of solution quality, the probability of superiority, is offered for the determination of the probability that one layout is better than the others. An example is presented to illustrate our proposed approach.
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The purpose of this study was to explore the effect of innovative service mode of intelligent library on improving the service quality and a series of impacts on user behavior…
Abstract
Purpose
The purpose of this study was to explore the effect of innovative service mode of intelligent library on improving the service quality and a series of impacts on user behavior. With the rapid development of information technology, internet of things has become an important carrier of people’s “intelligent life”. The emergence of intelligent library will no longer be limited by space; it is affecting people’s lives and work imperceptibly. This new service mode was studied here, and the relationship between the service quality of intelligent library and users’ behavior was analyzed from the perspective of user acceptance and use behavior of intelligent library. Moreover, this study explores how to optimize the service quality to let users accept this technology and service mode and thus realize the original idea.
Design/methodology/approach
Through 800 questionnaires issued to the users in the Zhejiang Provincial AI Library, the authors obtained the study data. Among the received questionnaires, 676 copies are valid, and 124 responses are either incomplete or not answered, and so, the efficient rate is 84.5 per cent.
Findings
There is a significantly positive correlation between service innovation and service quality. There is a significantly positive correlation between service quality and behavioral intention. There is a significantly positive correlation between service innovation and behavioral intention.
Originality/value
From the point of view of innovative service, this paper analyzes the effect of innovative service mode of intelligent library on improving the service quality and a series of impacts on user behavior. This study confirms that intelligent library is a relatively new service innovation. Users’ curiosity and exploration will make them access some relevant information. As a result, a reasonably innovative service is an important factor in users’ acceptance behavior.
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Cheng‐Wu Chen, Chien‐wen Shen, Chen‐Yuan Chen and Ming‐Jen Cheng
A tension leg platform (TLP) is a vertically moored, floating structure which is normally used for offshore oil/gas production. However, these types of structures can be damaged…
Abstract
Purpose
A tension leg platform (TLP) is a vertically moored, floating structure which is normally used for offshore oil/gas production. However, these types of structures can be damaged by vibration responses that are too large. The purpose of this paper is to consider the influence of the external waves on oceanic structures.
Design/methodology/approach
A mathematical model of an ocean environment was constructed, in which wave‐induced flow fields cause structural surge motion, then solutions to the mathematical model were analytically derived.
Findings
The Takagi‐Sugeno (T‐S) fuzzy model is employed in the approximation of the oceanic structure. The stability analysis of the TLP system is carried out using the Lyapunov direct method.
Practical implications
The dependence of the wave‐induced flow field and its resonant frequency on the wave characteristics and the structural properties of the platform, which include width, thickness and mass, can be drawn using a parametric approach.
Originality/value
Mathematical modeling is applied to find the wave‐induced displacement due to the surge motion. The vibration of the mechanical motion of the platform structure caused by wave force is also discussed.
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Shih-Shuo Yeh, Aliana Man Wai Leong, Chien-Wen Hung and Tzung-Cheng Huan
This tourism study delves into the universal impact of authenticity on tourists' preferences. This study aims to enhance understanding and present a model delineating…
Abstract
Purpose
This tourism study delves into the universal impact of authenticity on tourists' preferences. This study aims to enhance understanding and present a model delineating authenticity's intricate relationship with behavioral intention, involvement and nostalgia.
Design/methodology/approach
The research entails administering a sample survey to travelers located in the departure lounge of Macau International Airport. Ultimately, 499 fully completed questionnaires are obtained through convenience sampling. The analysis of the collected data incorporates an innovative method, using a quadratic model.
Findings
Results undeniably validate that a destination's perceived authenticity significantly influences tourists' intentions, engagement and nostalgic sentiments. Findings strongly support the assertion that this authenticity demonstrates a nonlinear pattern in its association with behavioral intention, involvement and nostalgia.
Originality/value
Through quantitative analysis and interpretation, this study has advanced the comprehension of the interplay between authenticity and tourism. It introduces a novel perspective that adds depth to the broader understanding in this domain. This foundational research is crucial for acknowledging the unique contributions made by this study to the fields of tourism and authenticity.
目的
这项旅游研究深入探讨了真实性对游客偏好的普遍影响。它旨在增强理解并提出一个模型来描述真实性与行为意图、参与和怀旧之间的复杂关系。
设计/方法/步骤
该研究需要对位于澳门国际机场候机室的旅客进行抽样调查。最终通过便利抽样获得完整填写的问卷499份。对收集的数据的分析采用了一种创新方法, 利用二次方模型。
研究结果
结果无可否认地证实, 目的地的感知真实性会显着影响游客的意图、参与度和怀旧情绪。研究结果有力地支持了这一主张, 即这种真实性在其与行为意图、参与和怀旧的关联中表现出一种非线性模式。
独创性/价值
通过定量分析和解释, 这项研究增进了我们对真实性与旅游之间的回应的理解。它引入了一种新颖的视角, 加深了我们对这一领域更广泛的理解。这一基础研究为承认本研究对旅游和真实性领域做出了独特贡献。
Objetivo
Este estudio turístico profundiza en el impacto universal de la autenticidad en las preferencias de los turistas. Pretende mejorar la comprensión y presentar un modelo que delinee la intrincada relación de la autenticidad con la intención conductual, la implicación y la nostalgia.
Diseño/metodología/enfoque
La investigación consistió en administrar una encuesta por muestreo a los viajeros situados en la sala de embarque del Aeropuerto Internacional de Macao. Finalmente, se obtuvieron 499 cuestionarios totalmente cumplimentados mediante un muestreo de conveniencia. El análisis de los datos recogidos incorpora un método innovador, utilizando un modelo cuadrático.
Resultados
Los resultados validan sin lugar a duda que la autenticidad percibida de un destino influye significativamente en las intenciones, la implicación y los sentimientos nostálgicos de los turistas. Los hallazgos apoyan firmemente la afirmación de que esta autenticidad demuestra un patrón no lineal en su asociación con la intención conductual, la implicación y la nostalgia.
Originalidad/valor
Mediante el análisis cuantitativo y la interpretación, este estudio ha hecho avanzar nuestra comprensión de la interacción entre autenticidad y turismo. Introduce una perspectiva novedosa que añade profundidad a nuestra comprensión más amplia en este ámbito. Esta investigación fundacional es crucial para reconocer las contribuciones únicas de este estudio a los campos del turismo y la autenticidad.
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Chien Wen Yuan, Benjamin V. Hanrahan and John M. Carroll
Timebanking is a generalized, voluntary service exchange that promotes use of otherwise idle resources in a community and facilitates community building. Participants offer and…
Abstract
Purpose
Timebanking is a generalized, voluntary service exchange that promotes use of otherwise idle resources in a community and facilitates community building. Participants offer and request services through the mediation of the timebank software. In timebanking, giving help and accepting help are both contributions; contributions are recognized and quantified through exchange of time-based currency. The purpose of this paper is to explore how users perceive timebank offers and requests differently and how they influence actual use.
Design/methodology/approach
This survey study, conducted in over 120 timebanks across the USA, examines users’ timebanking participation, adapting dimensions of Technology Acceptance Model (TAM).
Findings
The authors found that perceived ease of use in timebanking platforms was positively associated with positive attitudes toward both requests and offers, whereas perceived usefulness was negatively associated with positive attitudes toward requests and offers. The authors also found that having positive attitudes toward requests was important to elicit behavioral intention to make a request, but that positive attitudes toward offers did not affect behavioral intentions to make offers.
Practical implications
The authors discussed these results and proposed design suggestions for future service exchange tools to address the issues the authors raised.
Originality/value
The study is among the first few studies that examine timebanking participation using large-scale survey data. The authors evaluate sociotechnical factors of timebanking participation through adapting dimensions of TAM.
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Agnieszka Maria Koziel and Chien-wen Shen
This research aims to comprehend the factors that impact the emerging inclination of consumers toward mobile finance technology (fintech) services over banking institutions. The…
Abstract
Purpose
This research aims to comprehend the factors that impact the emerging inclination of consumers toward mobile finance technology (fintech) services over banking institutions. The study focuses on users' demographics and psychographics to delineate their unique segments and profiles.
Design/methodology/approach
The study proposes a segmentation and profiling framework that includes variance analysis, two-step cluster analysis and pairwise statistical tests. This framework is applied to a dataset of customers using a range of mobile fintech services, specifically robo-investment, peer-to-peer (P2P) payments, robo-advisory and digital savings. The analysis creates distinct customer profile clusters, which are later validated using pairwise statistical tests based on segmentation output.
Findings
Empirical results reveal that P2P payment service users exhibit a higher frequency of usage, proficiency and intention to continue using the service compared to users of robo-investment or digital savings platforms. In contrast, individuals utilizing robo-advisory services are identified to have a significantly greater familiarity and intention to sustain engagement with the service compared to digital savings users.
Practical implications
The findings provide financial institutions, especially traditional banks with actionable insights into their customer base. This information enables them to identify specific customer needs and preferences, thereby allowing them to tailor products and services accordingly. Ultimately, this understanding may strategically position traditional banks to maintain competitiveness amidst the increasing prominence of fintech enterprises.
Originality/value
This research provides an in-depth examination of customer segments and profiles within the mobile fintech services sphere, thus giving a nuanced understanding of customer behavior and preferences and generating practical recommendations for banks and other financial institutions. This study thereby sets the stage for further research and paves the way for developing personalized products and services in the evolving fintech landscape.
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International tourist hotels play important roles in the service industry and have to constantly improve their competitiveness. They need to provide their customers with…
Abstract
International tourist hotels play important roles in the service industry and have to constantly improve their competitiveness. They need to provide their customers with consistently high service quality in order to satisfy them. The employees of the international tourist hotels are the most important links in the service delivery chain because they are in direct contact with their customers. Because employee morale affects customer satisfaction the managers of the international tourist hotels need to cultivate good relations with their internal staff. Prior research identifies many factors affecting the satisfaction of employees. While relevant literature extensively investigates job satisfaction and leadership behavior, studies of these variables in the tourism service, particularly in hotel management, are almost absent. This research concerns the correlation between the style of managerial leadership and employee's job satisfaction in the international tourist hotel industry. After literature reviewing, empirical model and hypotheses are established. The study employs the questionnaires to conduct an investigation for employees in international tourist hotels so as to collect information. This research surveys 500 employees in international tourist hotels by questionnaire. A total of 300 questionnaires were returned (73 percent). Through correlation analysis, this research discovers that employees are more satisfied under consideration-style-leadership than construction-style-leadership. After controlling for differences in salary, employees appear to prefer consideration-style-leadership. No matter what the leadership style is, employees’ job satisfaction does not relate towards their coworkers. Besides, employees have different perceptions on work, salary, and overall satisfaction depending on their education level and seniority. The findings in this research expand the knowledge of human resource management and provide some practical suggestions to managers. The study provides a mechanism by which hoteliers can obtain feedback from employees about leadership styles. Such feedback can then serve as the basis for further development of leadership theory across disciplines. This study provides a guide to the preparation of supervisor in the hotel industry as effective leaders for the dynamic environment of the future. This study also provides a basis for informing developers of leadership training programs that can lead to improved hospitality academic leadership.
Ju‐Ling Shih, Gwo‐Jen Hwang, Yu‐Chung Chu and Chien‐Wen Chuang
This study proposes a mobile learning model that employs digital libraries to support investigative learning activities. A student‐centered mobile learning activity with…
Abstract
Purpose
This study proposes a mobile learning model that employs digital libraries to support investigative learning activities. A student‐centered mobile learning activity with self‐guided exploration for physical ecology observation has been conducted to demonstrate the benefits of using digital libraries to support investigation‐based ecology learning activities.
Design/methodology/approach
An investigation‐based mobile learning model is proposed and an experiment is designed to show the effectiveness of the learning model, in which the students are asked to answer a series of questions by observing the real‐world learning objects and searching for supplemental materials from a digital library.
Findings
The instructional experiment conducted in an elementary school with 64 sixth grade students shows that the innovative approach is able to improve the learning achievement, learning effectiveness, as well as the learning attitudes of the students.
Practical implications
The findings of this paper imply that the use of the investigative learning model will significantly promote the utilization rate of digital libraries.
Originality/value
An investigative model for using digital libraries to support mobile learning is proposed in this paper. It provides good guidance to teachers for designing learning activities with digital libraries, and a good way for students to learn, utilizing the materials in digital libraries.