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The purpose of this paper is to propose a framework to examine experiences of an information technology/information systems (IS) outsourcing service supplier as a signal of perceived service quality and to consider the moderating effects of information asymmetries and signal credibility.

Drawing on signaling theory, the paper integrates past experiences of an outsourcing service supplier, information asymmetries, signal credibility, perceived service quality, and purchase intention into a model. Questionnaires were collected in Taiwan, and partial least-squares technique was employed to test the model.

The results indicate that past experiences of an IS outsourcing supplier affect perceived service quality, which subsequently influences positively the intention to purchase IS outsourcing services. In addition, signal credibility moderates the relationship between the provider’s past experiences and perceived service quality, though information asymmetries do not have significant effect on the hypothesized moderating relationship.

This research enriches the extant literatures in signaling theory by demonstrating the few-mentioned IS outsourced suppliers’ experiences as a quality signal as well as in outsourcing contexts with signaling perspectives. The empirical findings validate the importance of dissemination and investment of past experiences for IS provider companies and give a cue of utilizing providers’ experiences to alleviate uncertainty when assessing IS service quality and purchasing outsourcing services for client companies.

The aim of this paper is to use a new approach of performance evaluation, grey relation analysis (GRA), which is a concept borrowed from the study of industry and is increasingly applied to commerce. GRA is used to evaluate the relative performance of three of Australia's major banks The result of the study indicates that although the sample size is small and the distribution of data is unknown, GRA can still be successfully used in evaluating bank performance. In addition, this paper compares the GRA results with the financial statement analysis and shows that the same result can be obtained.

This paper aims to present a study which uses an innovative two‐stage data envelopment analysis (DEA) model that separates efficiency and effectiveness to evaluate the performance of 28 online stockbrokers in Taiwan from 2003 to 2005.

The approach is based on two‐stage DEA.

The results show that seven companies are CCR‐efficient in their operating efficiency; five companies are CCR‐efficient operating effectiveness and only two companies are CCR‐efficient both in operating efficiency and effectiveness. There is no apparent correlation between efficiency and effectiveness.

This paper presents a two‐stage DEA study to investigate the efficiency and effectiveness in the online stockbroking sector. The online stockbroking business is a development from the integration of the internet and the stock trading. As the stock brokerage industry is undergoing a rapid change due to the proliferation of the internet, analyzing the relative efficiency and effectiveness of online stockbrokers is important for management to understand, monitor and sustain performance.

The originality of this paper is in the use of a new conceptual framework to assess the performance of online stockbrokers in Taiwan. This study uses the two‐stage DEA in conjunction with return on assets ratio, which is widely used in financial analysis, to define and assess performance in the framework.

This research, based on the idea of contingency fit, attempts to construct a strategic selection system to select the best fit competency of channel strategic selection by using neuro‐fuzzy technique.

Neuro‐fuzzy technique is used.

In addition to, providing a concrete bilateral solution to select the right and better fit competency of channel strategy and giving an alternative way to explain fit, this strategic selection system can also be used as a competency diagnosis system for channel members in the supply chain organization, providing clues for further channel performance promotion and channel modernization.

Through the literature and construction of strategy channel satisfaction model (SCSM) concepts and ideas, an empirical study of the Asian Commerce Community meet distribution channel relationships will pose an Asian developed channel modernization perspective of SCSM to discuss the critical marketing strategy selection for the traditional orient “commercial channel”.

The aim of this paper is to construct a performance evaluation of banks with the stock market taken into consideration.

Grey relation analysis (GRA), a concept borrowed from the study of industry and increasingly applied to commerce, is used to evaluate the relative performance of three major banks in Australia. The purpose of using GRA is to reduce the number of financial indicators by selecting representative indicators from financial statement analysis.

Benchmarking performance indicators are essentially finding the representative indicator from the existing ratios most commonly used in financial analysis to assess business operational performance. The paper compares the GRA results from the financial statement analyses and shows the same result can be obtained.

This paper conducted a review of literature and five‐power analysis to aggregate financial ratios appropriate for the analysis. This method may result in incompleteness in the aggregation of ratios, and requires adjustment when other issues for analysis are involved. Future research could set up a specific model for the preliminary selection of financial ratios with a new to make studies of this kind more complete.

This paper introduced a new approach for performance evaluation – GRA. The major contribution of this paper is the use of GRA methodology to retrieve ratios most commonly used in financial analysis to tackle the problems of sample size and distribution uncertainty. This could avoid the waste of resources due to the uncertainty of relations among the ratios when using them for analysis.

Most previous studies concerning company performance evaluation focus merely on operational efficiency. Operational effectiveness, however, which might directly influence the survival of a company, is usually ignored. As a result, this paper presents a study which uses an innovative two‐stage data envelopment analysis model that separates efficiency and effectiveness to evaluate the performance of 41 listed corporations of the banking industry in Taiwan. The empirical result of this paper is that a company with better efficiency does not always mean that it has better effectiveness. There is no apparent correlation between these two indicators.

The purpose of this paper is to develop a multiple item scale for measuring internet banking service quality.

This research adopts the dimensions of electronic service quality (e‐service quality) and customer‐perceived service quality to develop a framework that can be used to measure internet banking service. Also, this research uses Taiwan's internet banking users as survey targets for its empirical studies.

Through the process of factor analysis, the refined scale is identified. There are five dimensions and 17 items in the measurement scale for measuring the service quality of internet banking. The five dimensions are named customer service, web design, assurance, preferential treatment, and information provision.

Based on the understanding of the key service quality dimensions and the perception of customers toward e‐service quality, managers may discover methods to improve customer satisfaction, build customer trust, and create loyal customers.

This paper adapts an e‐service quality model as the basis to measure internet banking service. This method is more suitable than that of the previous studies that are based on the traditional service quality model.

The purpose of this paper is to investigate the usage of business and simulation games in classroom teaching in the businesses schools of Taiwan and Australia.

An online questionnaire was developed and sent to 2,500 professors in Australia and 1,500 professors in Taiwan. The paper reports the survey results and compares the findings with those existing in the literature. Some of the similarities and differences are also addressed in the paper.

The study found that most of Australian and Taiwanese respondents expressed the need of a feedback system of games. In addition, most former and current users in these two countries think the web‐based games will replace the traditional ones.

The originality of this paper is the survey of game application in Taiwan and Australia. Also, its main value is for practitioners to know what, how and when gaming and simulation can be used in classroom teaching.