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Article
Publication date: 1 February 1999

Chiara Bisagni

The present investigation is oriented towards the design of an energy absorbing aluminium subfloor for a new Agusta helicopter. To identify the detailed design and the structural…

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Abstract

The present investigation is oriented towards the design of an energy absorbing aluminium subfloor for a new Agusta helicopter. To identify the detailed design and the structural concepts for the most efficient mechanism of energy absorption, the typical subfloor components have to be investigated. Design aspects focus in more detail on the subfloor structural intersections, because, under vertical crash loads, they can create high deceleration peak loads at the cabin floor level and cause dangerous inputs to the seat/occupant system. The crash behaviour and energy absorption capability of the subfloor structural intersections are investigated by experimental drop tests and finite element analyses. Presents the correlation between crash data and numerical results.

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Aircraft Engineering and Aerospace Technology, vol. 71 no. 1
Type: Research Article
ISSN: 0002-2667

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Article
Publication date: 9 March 2015

Carlo Favaretti, Paolo De Pieri, Emanuele Torri, Giovanni Guarrera, Fabrizio Fontana, Franco Debiasi and Luciano Flor

The purpose of this paper is to account for a ten-year experience with the European Foundation for Quality Management (EFQM) Excellence Model implemented in the Trento Healthcare…

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Abstract

Purpose

The purpose of this paper is to account for a ten-year experience with the European Foundation for Quality Management (EFQM) Excellence Model implemented in the Trento Healthcare Trust.

Design/methodology/approach

Since 2000, the EFQM Excellence Model provided an overarching framework to streamline business process governance, to support and improve its enablers and results. From 2000 to 2009, staff performed four internal (self) and four external EFQM-based assessments that provided guidance for an integrated management system. Over the years, key controls and assurances improved service quality through business planning, learning and practice cycles.

Findings

Rising assessment ratings and improving results characterized the journey. The average self-assessment score (on a 1,000 points scale) was 290 in 2001, which increased to 610 in 2008. Since 2006, the Trust has been Recognized for Excellence (four stars). The organization improved significantly on customer satisfaction, people results and key service delivery and outcomes.

Practical implications

The EFQM Model can act as an effective tool to meet governance demands and promote system-level results. The approach to integrated governance discussed here may support similar change processes in comparable organizations.

Originality/value

The paper describes a unique experience when implementing EFQM within a large Italian healthcare system, which had a broader reach and lasted longer than any experience in Italian healthcare.

Details

International Journal of Health Care Quality Assurance, vol. 28 no. 2
Type: Research Article
ISSN: 0952-6862

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