Chetan Chawla, Mzamo Mangaliso, Bradford Knipes and Jeff Gauthier
The purpose of this paper is to explain the antecedents of environmental uncertainty in management using a historical framework. The goal of developing passion and compassion in…
Abstract
Purpose
The purpose of this paper is to explain the antecedents of environmental uncertainty in management using a historical framework. The goal of developing passion and compassion in management practice and research cannot be achieved unless a better understanding is developed of the main challenge facing researchers and practitioners – uncertainty.
Design/methodology/approach
The antecedents of uncertainty in management are explored using a historical framework. This enables the generation of insights into the nature and use of uncertainty over the decades.
Findings
The importance of environmental uncertainty is escalating. The paper's historical, philosophical and critical view helps scholars explain and interpret uncertainty within their own research and formulate new research questions.
Originality/value
Understanding the epistemological assumptions underlying paradigms will better enable researchers and practitioners to face a future filled with uncertainty and equivocality.
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Keywords
Ryan A. D’Souza and Mahuya Pal
The purpose of this paper is to problematize dominant discourses of diversity in academia that are constructed with Eurocentric ideals that demand assimilation with Western…
Abstract
Purpose
The purpose of this paper is to problematize dominant discourses of diversity in academia that are constructed with Eurocentric ideals that demand assimilation with Western expectations and norms that, in one way or another, maintain the status quo. In doing so, the authors theorize transnational diversity in academia by looking back at their own experiences as postcolonial students and teachers.
Design/methodology/approach
Autoethnography is used as a writing method. The authors use autoethnography to intellectualize their experiences and connect everyday life to the immediate and larger cultural, political and social contexts to reflect on how they navigate their postcolonial identities and negotiate(d) the diversity they bring into academia.
Findings
The authors’ narratives present acceptance, acculturation, assimilation and rejection encompassing trauma and resistance that suggest that the dominant approach to diversity is not necessarily pluralistic, and require a re-organization.
Research limitations/implications
The authors’ narratives present acceptance, acculturation, assimilation and rejection encompassing trauma and resistance that suggest that the dominant approach to diversity is not necessarily pluralistic, and requires a re-organization.
Originality/value
The authors theorize transnational diversity as an alternative to the dominant approach to diversity. Transnational diversity attempts to expand the discourse of diversity in academia, and create a space for other cultural, intellectual and institutional legacies to be included and recognized.
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Shavneet Sharma, Kritika Devi, Samantha Naidu, Tuma Greig, Gurmeet Singh and Neale Slack
This study explores consumers' intentions to utilize online food delivery services (OFDS) in a shared economy beyond the COVID-19 pandemic, employing the protection motivation…
Abstract
Purpose
This study explores consumers' intentions to utilize online food delivery services (OFDS) in a shared economy beyond the COVID-19 pandemic, employing the protection motivation theory (PMT) as the underlying framework.
Design/methodology/approach
Utilizing a random sampling technique, a quantitative approach was employed to gather responses from 347 Australian consumers. The proposed model was tested through covariance-based structural equation modelling.
Findings
The findings of this study demonstrate significant positive relationships between restaurant credibility, food quality, e-service quality, price, online food delivery applications, consumer e-satisfaction and e-loyalty. It reveals that consumers satisfied with OFDS may continue exhibiting e-loyalty intentions in a shared economy beyond COVID-19. The relationship between consumer e-satisfaction and e-loyalty intention is moderated by consumer-perceived COVID-19 risk.
Practical implications
This study offers practical implications for online food delivery providers, restaurants, regulators, application developers and policymakers. These implications aim to enhance the e-service quality, price value, usefulness and security of OFDS, along with strategies to improve the online food delivery application.
Originality/value
This study contributes to the existing body of knowledge by examining a unique selection of antecedents, including the OFDS app, to determine consumer e-satisfaction and e-loyalty in the context of a shared economy beyond COVID-19. The utilization of the OFDS app as a second-order construct adds a meaningful contribution to the OFDS literature. Furthermore, this study investigates and contributes to the limited understanding of the moderation effect of consumer-perceived COVID-19 risk on consumer e-satisfaction and their intended continued use of OFDS.
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This case describes the events following an incident of a rape in a taxi associated with Uber, by its driver. Uber was an application based taxi operator. The events raised…
Abstract
This case describes the events following an incident of a rape in a taxi associated with Uber, by its driver. Uber was an application based taxi operator. The events raised several issues for government systems and processes, such as need for regulation of new formats of business like application based taxi services, integrated databases, checks against forgery and holistic approach towards women safety. The case also brings out how an e-commerce business raises regulatory concerns.
Details
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