Cheryl L. Bolton and Fenwick W. English
The purpose of this paper is to de‐construct the traditional bifurcation of logic and emotion in the preparation of educational leaders which, following regnant business planning…
Abstract
Purpose
The purpose of this paper is to de‐construct the traditional bifurcation of logic and emotion in the preparation of educational leaders which, following regnant business planning and management models anchored in economics, focuses almost exclusively on social science methodology and the tenets of normative decision theory in formal university based‐preparation programmes in the UK and the USA. This dominant approach has many drawbacks and does not reflect how educational leaders actually engage in decision making.
Design/methodology/approach
The paper is a conceptual/logical analysis of the apparent weaknesses in traditional preparatory curricula as well as a report of preliminary qualitative research derived from a non‐probability, convenience sample of 13 interviews in the UK and the USA of middle‐level managers in institutions of higher education.
Findings
The major findings lie in the development of an initial schematic that challenges the dominant binary in considered decisions in educational leadership. The binary regarding the separation of logic and emotion simply does not exist as emotion is always a factor in decision making. The schematic proposes a way to make emotion an inclusive part of considering decision making.
Practical implications
Traditional notions of effective decision making should be revised to include how decision makers come to understand the role their own emotions play in rendering educational decisions on the job, and university providers should begin to revamp courses and curricula which more accurately portray them.
Originality/value
The originality of the paper is in the analysis of decision making which suggests that the role of emotion is in fact, logical and rational, as opposed to non‐rational in educational decision‐making contexts. The value of this position is that it restores to decision‐making preparation a more “real world” perspective which is often not present when so‐called non‐rational variables are factored out in problem‐solving training in university preparation programmes.
Details
Keywords
Donna W. Stokes and Paige K. Evans
Learning through formal and informal experiences is critical for building content knowledge, pedagogical skills, and self-efficacy/confidence for preservice teachers. teachHOUSTON…
Abstract
Learning through formal and informal experiences is critical for building content knowledge, pedagogical skills, and self-efficacy/confidence for preservice teachers. teachHOUSTON offers numerous teacher enhancement opportunities outside the teacher education courses which allows preservice teachers to connect to the real world which includes being able to relate to a diverse population of students and to understand how the course content can be related to them, their families, and communities in their everyday experiences. Through formal and informal experiences such as professional development workshops, discipline specific courses, research experiences, and internships, preservice teachers have the opportunity to engage in hands-on science activities they can use with their students, develop lessons, and gain knowledge on how to deliver this content while managing their classroom. This chapter will give an overview of the formal and informal experiences offered through teachHOUSTON with a highlight on the structure and content of the six week Noyce Internship Program which engaged interns as counselors and teaching assistants in a summer STEM camp for underserved middle school students and introduces the interns to interactive sessions that model promising practices for teaching.
Details
Keywords
Meghan McGlinn Manfra and Cheryl Mason Bolick
To improve social studies teaching and learning, teachers must engage in quality professional development experiences to deepen their pedagogical content knowledge. This article…
Abstract
To improve social studies teaching and learning, teachers must engage in quality professional development experiences to deepen their pedagogical content knowledge. This article describes a Master of Education for Experienced Teachers (M.Ed.) program that reconcepulatized graduate study for teachers, using Alan Tom’s (1999) markers for reform — ongoing self-improvement, a commitment to working together collegially, and a focus on student learning. We describe each of the markers and the experiences of the social studies cohort enrolled in this program. We hope that by sharing our efforts to revitalize graduate study for social studies teachers, we will stimulate continued, thoughtful reflection and discourse.
Cheryl Evans and David C. Redfern
This is the second section of a two‐part study of employee engagement. The first part, in the previous issue (Vol. 42, No. 5, 2010), explored the literature that places this study…
Abstract
Purpose
This is the second section of a two‐part study of employee engagement. The first part, in the previous issue (Vol. 42, No. 5, 2010), explored the literature that places this study in context. The key aim of the study is to assess the main factors encouraging or preventing employee engagement, focusing specifically on staff employed within nine Toyota branches of the RRG Group.
Design/methodology/approach
The main methods used to investigate employee engagement were: assessing the qualitative data through attitudinal surveys, analyzing complete customer satisfaction (CCS) scores and telephone interviews with previous employees who had voluntarily resigned between January and June 2009.
Findings
The business has been called the RRG Group Limited which operates within the UK Motor Retail Industry and was acquired by the Top Fortune 500 Japanese Corporation Marubeni in 2000. The Group employs approximately 650 and consists of 19 dealerships that are located in the North West of England, comprising Lexus, Peugeot, Mazda and Toyota franchises, in addition to two Accident Repair Centres. The Group is now one of the largest Toyota retail groups within Europe. The main conclusions are that engagement levels across the nine RRG Toyota franchises appear fairly high within the majority of the branches. However, there are key factors which appear to be preventing engagement at particular branches which need to be addressed in order to improve engagement such as communication, remuneration, the branch induction process and work/life balance.
Practical implications
The primary recommendations include leadership development for management in certain skills, a focus on fostering a two‐way conversation with employees and finally to continuously monitor and evaluate practices through annual attitudinal surveys and setting realistic action plans in order to make improvements.
Originality/value
The nature of the challenge for management in securing engagement and improving work performance is explored.
Details
Keywords
Jennifer Z. Gillespie, Patricia B. Barger, Jennifer E. Yugo, Cheryl J. Conley and Lynn Ritter
The purpose of this paper is to describe two studies that investigate the suppression of negative emotions in the context of elder care, including the emotional job demands that…
Abstract
Purpose
The purpose of this paper is to describe two studies that investigate the suppression of negative emotions in the context of elder care, including the emotional job demands that may, together with display rules, elicit negative suppression (Study 1) and the association between negative suppression and job attitudes (Study 2).
Design/methodology/approach
Group interviews were conducted to understand the emotional demands of elder care (Study 1), and a survey was administered to direct care providers that included measures of negative suppression, job satisfaction, and job stress (Study 2).
Findings
Difficult events with patients (e.g. deterioration) are an emotional demand that may interact with display rules to elicit negative suppression (Study 1). Negative suppression is generally associated with less favorable job attitudes, controlling for individual differences in affectivity (Study 2).
Research limitations/implications
This investigation is the first both to qualitatively examine the emotional demands of elder care (Study 1) and to empirically demonstrate links between negative suppression and job attitudes (Study 2).
Practical implications
Practitioners face difficulties with recruitment and retention in elder care; the results suggest that negative suppression is a possible point of intervention.
Social implications
There is a shortage of direct care providers in the context of elder care, and the results of the present investigation potentially suggest how to improve working conditions.
Originality/value
The focus on negative suppression in the context of elder care is unique.
Details
Keywords
Diane Edmondson, Tim Graeff, Lucy Matthews, Don Roy, Raj Srivastava and Cheryl Ward
This study aims to examine consumers’ patriotism, attitudes toward veterans and attitudes and behaviors toward businesses that honor veterans. The goal is to determine if…
Abstract
Purpose
This study aims to examine consumers’ patriotism, attitudes toward veterans and attitudes and behaviors toward businesses that honor veterans. The goal is to determine if consumers are more or less likely to support businesses that offer veterans preferential treatment.
Design/methodology/approach
The conceptual model proposed is tested using an online survey with a nationwide sample. Data are analyzed using partial least squares structural equations modeling.
Findings
Results indicate that consumer attitudes toward businesses that honor veterans fully mediate the impact of consumer attitudes toward veterans on behavioral intentions. This suggests that veterans’ discounts or preferential treatments are viewed as a viable means by which consumers can show their support for veterans. Further, results reveal that patriotism has a direct effect on consumers’ behavioral intentions toward businesses that honor veterans.
Practical implications
Businesses routinely offer discounts targeted to specific consumers, such as the elderly and children. These results show that providing discounts to veterans can offer multiple benefits to businesses as well. Positive attitudes toward businesses that honor veterans can lead to positive behavioral intentions from consumers who seek to support veterans.
Originality/value
Despite the existence of businesses honoring veterans by providing discounts or preferential treatment, to the best of the authors’ knowledge, little to no research has investigated the impact that these discounts provide to businesses.
Details
Keywords
The Howard Shuttering Contractors case throws considerable light on the importance which the tribunals attach to warnings before dismissing an employee. In this case the tribunal…
Abstract
The Howard Shuttering Contractors case throws considerable light on the importance which the tribunals attach to warnings before dismissing an employee. In this case the tribunal took great pains to interpret the intention of the parties to the different site agreements, and it came to the conclusion that the agreed procedure was not followed. One other matter, which must be particularly noted by employers, is that where a final warning is required, this final warning must be “a warning”, and not the actual dismissal. So that where, for example, three warnings are to be given, the third must be a “warning”. It is after the employee has misconducted himself thereafter that the employer may dismiss.
Roger M. Heeler, Adam Nguyen and Cheryl Buff
The paper seeks to propose and test a theory of the psychological impact of price bundling that is derived from bundling's economic impact. It is called the inferred bundle saving…
Abstract
Purpose
The paper seeks to propose and test a theory of the psychological impact of price bundling that is derived from bundling's economic impact. It is called the inferred bundle saving hypothesis. In the absence of explicit information about bundle savings, consumers infer a bundle saving when presented with a bundle offer. It is suggested that inferred bundle saving provides a simple, parsimonious explanation for pre‐ and post‐purchase bundle effects.
Design/methodology/approach
The theory is tested in two laboratory studies that employ partial replications of two prior price bundle studies.
Findings
The results show that the inferred bundle saving effect is robust in both product and service contexts, and can potentially explain the bundle effects found in these two studies.
Research limitations/implications
Additional experimental studies are recommended to further test the proposed theory.
Practical implications
First, contrary to convention, it is not always optimal for firms to integrate price information in a single bundle price. Second, firms may sometimes use the price‐bundling format to signal a bundle saving without actually offering one. Third, firms can manage consumption and expected refund of bundles by manipulating consumer perception of bundle saving.
Originality/value
It is intuitive that consumers expect a bundle saving. However, this paper is the first to establish empirically the existence of this inferred bundle saving and demonstrate its potential as a theoretical explanation for various bundle effects. The research challenges the extant view that price bundling per se always enhances consumer pre‐purchase evaluation. Moreover, it connects economic and psychological research, as well as pre‐ and post‐purchase analysis, of bundle effects.
Details
Keywords
Cindy Yunhsin Chou, Wei Wei Cheryl Leo, Yelena Tsarenko and Tom Chen
Informed by the broaden-and-build theory of emotions, this study aims to investigate the relationships between consumers’ motives and personal and social outcomes in access-based…
Abstract
Purpose
Informed by the broaden-and-build theory of emotions, this study aims to investigate the relationships between consumers’ motives and personal and social outcomes in access-based services (ABS). Further, drawing on territorial behaviour literature, the second goal of this research is to test the moderating effects of psychological ownership on the relationships between personal outcomes and consumer territorial behaviour.
Design/methodology/approach
This research comprises a quantitative online survey complemented by a qualitative interview study. The quantitative study employed an online consumer panel survey of 317 samples. Later, the qualitative study sought additional insights into the economic benefit motives and manifestation of territorial behaviour of bicycle-sharing users to enrich the results of quantitative study. The quantitative data were analysed using structural equation modelling, and the interviews were transcribed and analysed using an inductive and deductive thematic analysis.
Findings
The results indicated that specific motives significantly affected certain personal outcomes. Namely, economic benefit, enjoyment and reputation motives drove life satisfaction, while enjoyment, sustainability and social relationships promoted feelings of gratitude. Furthermore, life satisfaction positively affected consumer cooperation, helping other consumers and territorial behaviour. In contrast, feelings of gratitude had a positive relationship with cooperation and helping other consumers, but a negative one with territorial behaviour. Additional examination revealed that consumers’ psychological ownership of the shared bicycle in an ABS model moderated the effect of gratitude on consumer territorial behaviour.
Research limitations/implications
This study offers and tests a model on ABS in the context of bicycle-sharing services. Thus, it presents avenues to test the model on other ABS, e.g. clothing or home sharing.
Practical implications
Managers in ABS can foster positive emotional states of gratitude and life satisfaction that will inevitably promote consumer cooperation and helping behaviour.
Originality/value
This study is among the first to propose and examine a model that tests the relationships between consumers’ motives and personal and social outcomes in ABS.