You-De Dai, Wen-Long Zhuang, Sung-Cheng Lu and Tzung-Cheng Huan
The purpose of this study is to explore the impact of psychological ownership on work engagement and job burnout within international tourist hotel employees, and simultaneously…
Abstract
Purpose
The purpose of this study is to explore the impact of psychological ownership on work engagement and job burnout within international tourist hotel employees, and simultaneously examine the moderating role of regulatory foci.
Design/methodology/approach
This research collected questionnaire samples from the employees of international tourist hotels in the cities of Taiwan (Taipei, Taichung and Kaohsiung) and China (Xiamen and Quanzhou). Purposive sampling was adopted. In total, 300 questionnaires were distributed to each hotel, and the total number of questionnaires finally distributed reached 1,500.
Findings
This research applies social identity theory and regulatory theory to develop a new research framework with the sample of the employees in the five-star international tourism hotel. This study found that psychological ownership has a significant and positive effect on work engagement and has a negative effect on job burnout. In addition, regulatory foci moderate the relationship between psychological ownership and work engagement as well as the relationship between psychological ownership and job burnout respectively. These analytic results fill the research gap within the literature in relation to the moderating effects of a regulatory focus on psychological ownership’s relationships to work engagement and job burnout.
Originality/value
This study explains how employees with high psychological ownership will develop higher work engagement and lower job burnout. In addition, this research also includes regulatory foci as a situational variable to examine the moderating relationship with psychological ownership, work engagement, and job burnout.
目的
本研究的目的是探讨心理所有权对国际旅游酒店员工的工作投入和工作倦怠的影响, 同时检视调节焦点的调节作用。
设计/方法/步骤
本项研究运用台湾(台北, 台中和高雄)和中国(厦门和泉州)两个城市的国际旅游饭店的员工那里收集了问卷样本。本研究采用目的抽样, 各地共发放问卷300份, 总数达到1,500份。
研究结果
本研究透过应用社会认同理论和管理理论来发展新的研究架构, 解决了旅游和酒店业文献研究的不足。本研究发现, 心理所有权对工作投入有正向的影响, 对工作倦怠有负向的影响。此外, 调节焦点亦分别调节了心理所有权对工作投入和心理所有权对工作倦怠之间的关系。这些分析结果弥补了旅游和酒店业文献中有关调节焦点对心理所有权, 工作投入和工作倦怠之间关系的调节作用的研究缺口。
独创性/价值
本研究发现, 具有较高心理所有权的员工可以提高其工作投入和降低其工作倦怠程度。此外, 本研究还包含调节焦点作为情境变量, 以检验心理所有权, 工作投入和工作倦怠之间的关系。
Purpose
El objetivo de este estudio es explorar el impacto de la psicología de la propiedad en el ámbito del compromiso laboral y el desgaste profesional entre los empleados de hoteles turísticos internacionales y, al mismo tiempo, examinar el papel moderador de los focos reguladores.
Design/methodology/approach
Esta investigación ha recopilado muestras de cuestionarios realizados a empleados de hoteles turísticos internacionales en ciudades de Taiwán (Taipéi, Taichung y Kaohsiung) y China (Xiamen y Quanzhou). Se ha adoptado la modalidad de muestreo intencional. En total, se distribuyeron 300 cuestionarios a cada hotel, y el número total de cuestionarios finalmente distribuidos llegó a los 1500.
Findings
Esta investigación aplica la teoría de la identidad social y la teoría regulatoria para desarrollar un nuevo marco de investigación con la muestra de los empleados de hoteles turísticos internacionales de cinco estrellas. Este estudio descubrió que la psicología de la propiedad tiene un efecto positivo en el compromiso laboral y un efecto negativo en el desgaste profesional. Además, los focos reguladores moderan la relación entre la psicología de la propiedad y el compromiso laboral, así como la relación entre la psicología de la propiedad y el desgaste profesional respectivamente. Estos resultados analíticos cubren el vacío de investigación asociado a los efectos moderadores de un foco regulador sobre las relaciones de la psicología de la propiedad con el compromiso laboral y el desgaste profesional.
Originality/value
Este estudio explica cómo los empleados con un alto sentido de la psicología de la propiedad desarrollarán un mayor compromiso laboral y menos desgaste profesional. Además, esta investigación también incluye focos reguladores como una variable situacional para examinar la relación moderadora con la psicología de la propiedad, el compromiso laboral y el desgaste profesional.
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Chih-Ching Teng, Allan Cheng Chieh Lu, Zhi-Yang Huang and Chien-Hua Fang
This paper aims to propose and test a moderated mediation model examining the relationships among ethical work climate, organizational identification, leader-member-exchange (LMX…
Abstract
Purpose
This paper aims to propose and test a moderated mediation model examining the relationships among ethical work climate, organizational identification, leader-member-exchange (LMX) and organizational citizenship behavior (OCB).
Design/methodology/approach
Numerous regression analyses were performed using PROCESS (version 2.13), a macro for SPSS developed by Hayes (2017) to test this moderated mediation model.
Findings
The analytical results showed that organizational identification mediates the positive relationship between an ethical work climate and OCB. The analytical results also showed that LMX moderates the direct effect of ethical work climate on organizational identification and that LMX also moderates the indirect effect of ethical work climate on OCB via organizational identification.
Practical implications
This study provides numerous valuable implications for hotels to develop effective strategies to promote employees’ OCB and improve their organizational identification.
Originality/value
This study was the first attempt to propose and test a moderated mediation model that explores the relationships among ethical work climate, organizational identification, leader-member-exchange (LMX) and OCB.
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Sigen Song, Hengqin Wang and Cheng Lu Wang
Secret consumption refers to consumption of a product in a private situation, with the intent or behavior of hiding the consumption from others. This study contributes to the…
Abstract
Purpose
Secret consumption refers to consumption of a product in a private situation, with the intent or behavior of hiding the consumption from others. This study contributes to the secret consumption literature by identifying the antecedents of secret consumption along with the explaining mechanism and boundary condition.
Design/methodology/approach
An online study with experiment design was conducted to examine the impact of extroversion/introversion, self-presentation and product scarcity on secrete consumption.
Findings
The results show that consumer extraverted disposition and the self-presentation motive negatively influence secret consumption intention and suggest this relationship is explained by the self-presentation need. The findings also revealed that perceived product scarcity attenuated the negative impact of extraversion and self-presentation on secret consumption intention.
Research limitations/implications
The findings provide interesting insights into advertising and retailing. In recognizing that secret consumption is a prevalent phenomenon in consumer behavior that may improve actual consumer product evaluation and preference, retailers or brand managers may encourage consumers to consume secretly.
Originality/value
This empirical study is a first attempt to explore the antecedents, mediating mechanism and boundary condition of consumer intention to engage in secrete consumption. The findings of the study provide important implication to theoretical development and managerial applications in advertising and retailing.
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This study aims to distinguish two regret conditions, other-blame regret (O-regret) and self-blame regret (S-regret), and investigate the underlying mechanism and boundary…
Abstract
Purpose
This study aims to distinguish two regret conditions, other-blame regret (O-regret) and self-blame regret (S-regret), and investigate the underlying mechanism and boundary conditions of the relationship between regret and negative word of mouth (NWOM).
Design/methodology/approach
Four experiments and one survey study test hypotheses regarding how O-regret and S-regret influence NWOM through mediating mechanism of anger and sadness and how the impact of regret on NWOM is moderated by boundary conditions.
Findings
The results show that consumers who experience O-regret transmit more NWOM than those who experience S-regret. Anger is a dominant emotion when consumers experience O-regret and mediates the impact of regret on NWOM, and sadness is a dominant emotion when consumers experience S-regret and mediates the impact of regret on NWOM. In addition, purchased price (full vs discount price), regret context (private vs public context) and return policy (strict vs lenient policy) are found to moderate the effect of regret on NWOM.
Research limitations/implications
This study was conducted in China, which has a unique business environment that may differ from other countries. Therefore, this research opens a new avenue to further examine such a phenomenon in countries where a more lenient return policy is a standard business practice. Cross-nation studies comparing how different return policies and other business environment conditions are warranted in future research.
Practical implications
The study provides several insights for marketers considering the management of NWOM by understanding consumer O-regret and S-regret in either online or offline retailing situations.
Originality/value
This paper contributes to the extant literature by distinguishing different outcome regrets. The theoretical conceptualization and empirical findings shed further lights on the relationship between regret and other negative emotions and how O-regret and S-regret lead to different impacts on NWOM through different paths of mediation mechanism.
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Lu Lu, Allan Cheng Chieh Lu, Dogan Gursoy and Nathan Robert Neale
This study aims to investigate the influence of employee positions (supervisor vs line-level employee) on work-related variables (e.g. work engagement, job satisfaction and…
Abstract
Purpose
This study aims to investigate the influence of employee positions (supervisor vs line-level employee) on work-related variables (e.g. work engagement, job satisfaction and turnover intentions).
Design/methodology/approach
Data were collected from line-level employees and supervisors of 29 mid- to up-scale hotels. A series of one-way ANCOVA were performed to test the position differences in work engagement, job satisfaction and turnover intentions. Hierarchical regression analyses were conducted to examine the moderating role of employees’ positions on the relationships between those variables.
Findings
Supervisors have significantly higher work engagement and lower turnover intentions than line-level employees, whereas job satisfaction does not differ across positions. Employee positions significantly moderate the relationship between absorption and job satisfaction, and the relationship between dedication and turnover intentions.
Practical implications
This study provides an in-depth analysis for hotel managers to capture work-related factors (i.e. work engagement, job satisfaction and turnover intentions) across employee positions. Dedication is the primary barometer that significantly leads to job satisfaction and reduced turnover intentions compared to vigor and absorption. Although job satisfaction may be boosted by improving employee work engagement (i.e. vigor, dedication and absorption), increasing absorption is not an effective solution to increase supervisors’ job satisfaction. Hotel managers need to carefully monitor supervisors’ levels of dedication, given its focal impact on turnover intentions.
Originality/value
This study is one of the first attempts to examine the differences between line-level employees’ and supervisors’ work engagement (i.e. vigor, dedication and absorption) and its consequences (i.e. job satisfaction and turnover intentions). Findings highlight the unique influence of the individual dimension of work engagement on job satisfaction and turnover intentions. This study reveals the moderating effect of employee positions on the links between engagement dimensions and consequences.
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Da Teng, Yun-Wen Feng, Jun-Yu Chen and Cheng Lu
The purpose of this paper is to briefly summarize and review the theories and methods of complex structures’ dynamic reliability. Complex structures are usually assembled from…
Abstract
Purpose
The purpose of this paper is to briefly summarize and review the theories and methods of complex structures’ dynamic reliability. Complex structures are usually assembled from multiple components and subjected to time-varying loads of aerodynamic, structural, thermal and other physical fields; its reliability analysis is of great significance to ensure the safe operation of large-scale equipment such as aviation and machinery.
Design/methodology/approach
In this paper for the single-objective dynamic reliability analysis of complex structures, the calculation can be categorized into Monte Carlo (MC), outcrossing rate, envelope functions and extreme value methods. The series-parallel and expansion methods, multi-extremum surrogate models and decomposed-coordinated surrogate models are summarized for the multiobjective dynamic reliability analysis of complex structures.
Findings
The numerical complex compound function and turbine blisk are used as examples to illustrate the performance of single-objective and multiobjective dynamic reliability analysis methods. Then the future development direction of dynamic reliability analysis of complex structures is prospected.
Originality/value
The paper provides a useful reference for further theoretical research and engineering application.
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Jiawei Liu, Zi Xiong, Yi Jiang, Yongqiang Ma, Wei Lu, Yong Huang and Qikai Cheng
Fine-tuning pre-trained language models (PLMs), e.g. SciBERT, generally require large numbers of annotated data to achieve state-of-the-art performance on a range of NLP tasks in…
Abstract
Purpose
Fine-tuning pre-trained language models (PLMs), e.g. SciBERT, generally require large numbers of annotated data to achieve state-of-the-art performance on a range of NLP tasks in the scientific domain. However, obtaining fine-tuning data for scientific NLP tasks is still challenging and expensive. In this paper, the authors propose the mix prompt tuning (MPT), which is a semi-supervised method aiming to alleviate the dependence on annotated data and improve the performance of multi-granularity academic function recognition tasks.
Design/methodology/approach
Specifically, the proposed method provides multi-perspective representations by combining manually designed prompt templates with automatically learned continuous prompt templates to help the given academic function recognition task take full advantage of knowledge in PLMs. Based on these prompt templates and the fine-tuned PLM, a large number of pseudo labels are assigned to the unlabelled examples. Finally, the authors further fine-tune the PLM using the pseudo training set. The authors evaluate the method on three academic function recognition tasks of different granularity including the citation function, the abstract sentence function and the keyword function, with data sets from the computer science domain and the biomedical domain.
Findings
Extensive experiments demonstrate the effectiveness of the method and statistically significant improvements against strong baselines. In particular, it achieves an average increase of 5% in Macro-F1 score compared with fine-tuning, and 6% in Macro-F1 score compared with other semi-supervised methods under low-resource settings.
Originality/value
In addition, MPT is a general method that can be easily applied to other low-resource scientific classification tasks.
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Cheng Lu Wang, Juhi Gahlot Sarkar and Abhigyan Sarkar
The purpose of this study is to capture the strength of consumer’s perceived brand sacredness. The authors developed and validated a measurement scale composed of three related…
Abstract
Purpose
The purpose of this study is to capture the strength of consumer’s perceived brand sacredness. The authors developed and validated a measurement scale composed of three related dimensions: supremacy, mesmerization and communitas.
Design/methodology/approach
Six empirical studies were conducted to identify the brand sacredness construct domains, develop and validate the measurement and test the nomological network between brand sacredness and it antecedent and outcome variables.
Findings
Results from a series of studies provided robust supports for the scale structure and demarcated the construct domains from other consumer–brand relationship measures. Testing of nomological validity of the scale further showed that brand sacredness is influenced by brand love, emotional brand attachment and brand loyalty and, meanwhile, provides explanatory power to predict theoretically related outcome variables, including transcendent consumer experience, defense of brand, incorporation brand in extended-self, brand ritualism and brand evangelism.
Research limitations/implications
This study is based on cross-sectional survey data obtained from respondents belonging to well-established brand communities. A longitudinal study involving recent and emerging brand communities could provide an enhanced understanding of the evolution of brand sacredness with time, including brand sacralizaton process as well as possible de-sacralization process.
Practical implications
The study provides significant insights for brand managers to create an enduring brand and ascertain that consumers find their affiliations with the brand and make it the sacred core of their lives by fandom management through brand evangelism.
Originality/value
This study adds to the theory on consumer–brand relationship realm by delineating the domains of brand sacredness with its defining feature of extraordinary experience transcending an ordinary brand. It contributes to the existing body of branding and customer-based brand equity literature by incorporating the spiritual aspects of faith, passion and devotion into measuring the value of a brand.
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The purpose of this paper is to investigate the influence of incorporating Chinese elements in global brands on consumer purchase likelihood.
Abstract
Purpose
The purpose of this paper is to investigate the influence of incorporating Chinese elements in global brands on consumer purchase likelihood.
Design/methodology/approach
Six global brand products from three categories that utilized Chinese elements are used to test hypotheses. The Total Effect Moderation Model is used to analyze by combining moderation and mediation under a general analytical framework.
Findings
The results show that cultural compatibility has direct positive effect, in addition to an indirect effect (through local iconness) on purchase likelihood. Meanwhile, consumer cultural identity is found to moderate the impact of brand local iconness on purchase likelihood.
Practical implications
Evaluation and improvement of cultural compatibility in a global brand that incorporates Chinese elements is recommended for multinational marketers entering Chinese consumer markets. Meanwhile, marketers should pay attention to consumer cultural identity in the market segmentation process.
Originality/value
This paper takes a unique perspective to investigate whether and how global brands can succeed when adding local cultural elements to the product design, packaging and promotion in emerging markets like China.